Dell E2218HN User Manual Download Page 41

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Troubleshooting

Horizontal/Vertical
Lines

Screen has one or
more lines

• Reset the monitor to

Factory

Settings

• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock controls

via OSD.

• Perform monitor self-test feature

check and determine if these lines are
also in self-test mode.

• Check for bent or broken pins in the

video cable connector.

NOTE

: When using ‘HDMI’, the Pixel

Clock and Phase adjustments are not
available.

Synchronization
Problems

Screen is scrambled or
appears torn

• Reset the monitor to

Factory

Settings

• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock controls

via OSD.

• Perform monitor self-test feature

check to determine if the scrambled
screen appears in self-test mode.

• Check for bent or broken pins in the

video cable connector.

• Restart the computer in the safe

mode.

Safety-Related Issues

Visible signs of smoke
or sparks

• Do not perform any troubleshooting

steps.

• Contact Dell immediately.

Intermittent Problems

Monitor malfunctions
on & off

• Ensure that the video cable

connecting the monitor to the
computer is connected properly and
is secure.

• Reset the monitor to

Factory

Settings

• Perform monitor self-test feature

check to determine if the intermittent
problem occurs in self-test mode.

Missing Color

Picture missing color

• Perform monitor self-test feature

check.

• Ensure that the video cable

connecting the monitor to the
computer is connected properly and
is secure.

• Check for bent or broken pins in the

video cable connector.

Summary of Contents for E2218HN

Page 1: ...Regulatory model E2218HNf User s Guide Dell E2218HN ...

Page 2: ...tion of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be...

Page 3: ...Maintenance Guidelines 16 Setting Up the Monitor 17 Attaching the Stand 17 Connecting Your Monitor 18 Organizing Your Cables 19 Removing the Monitor Stand 19 Wall Mounting Optional 20 Operating the Monitor 21 Power On the Monitor 21 Using the Front Panel Controls 21 Using the On Screen Display OSD Menu 22 Setting the Maximum Resolution 34 Using the Tilt 36 ...

Page 4: ...7 Self Test 37 Built in Diagnostics 38 Common Problems 39 Product Specific Problems 42 Dell Soundbar Problems 43 Appendix 45 Safety Instructions 45 FCC Notices U S Only and Other Regulatory Information 45 Contact Dell 45 ...

Page 5: ...eived all the components and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Riser Stand Base VESA Screw Cover Power Cable varies with countries HDMI Cable VGA Cable Europe the Middle East and Africa only ...

Page 6: ...ay OSD adjustments for ease of set up and screen optimization Security lock slot CECP for China RoHS compliant TC Energy Gauge shows the energy level being consumed by the monitor in real time Optimize eye comf ker free screen ects of blue light emission from the monitor may cause damage to the eyes including eye fatigue or digital eye strain ComfortView feature is designed to reduce the amount of...

Page 7: ...tor Stand Label Description Use 1 VESA mounting holes 100 mm To mount the monitor 2 Regulatory rating label Lists the regulatory approvals 3 Security lock slot Secures monitor with security lock security lock not included 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them through the slo...

Page 8: ...MI connector To connect your computer to the monitor using a HDMI cable 3 VGA connector To connect your computer to the monitor using a VGA cable 4 Dell soundbar mounting slots To attach the optional Dell Soundbar Monitor Specifications Flat Panel Specifications Model number E2218HN Screen type Active matrix TFT LCD Panel Technology TN ...

Page 9: ...o 1000 to 1 typical Display screen coating Antiglare with hard coating 3H Backlight White LED edgelight system Response Time 5 ms typical white to black black to white Color Depth 16 7 mil colors Color Gamut 84 typical Backlight Lamp Life to half initial brightness 30K hours typical Built in devices N A Connectivity 1 x HDMI 1 4 1 x VGA Border width edge of monitor to active area 17 80 mm Top Bott...

Page 10: ...80p 576i 576p 720p 1080i 1080p Preset Display Modes The following table lists the preset modes for which Dell guarantees image size and centering Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 59 9 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0...

Page 11: ...Physical Characteristics The following table lists the monitor s physical characteristics Model Number E2218HN Signal cable type Analog D Sub 15 pins Digital HDMI 19 pins Dimensions with stand Height Width Depth 396 7 mm 15 62 in 512 2 mm 20 17 in 180 0 mm 7 09 in Dimensions without stand Height Width Depth 303 7 mm 11 96 in 512 2 mm 20 17 in 50 5 mm 1 99 in Stand dimensions Height Width Depth 177...

Page 12: ...e glass and Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft max Non operating 12 191 m 40 000 ft max Thermal dissipation 81 9 BT...

Page 13: ... Active White 24 W Maximum 18 W Typical Active off mode Inactive Inactive Blanked Glowing white Less than 0 3 W Switch off Off Less than 0 3 W Power Management Modes If you have VESA s DPMTM compliance display card or software installed in your PC the monitor can automatically reduce its power consumption when not in use This is referred to as Power Save Mode If the computer detects input from the...

Page 14: ...ignments VGA connector Pin Number 15 pin Side of the Connected Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 15: ...S DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 No Connection 14 No Connection 15 DDC CLOCK SDA 16 DDC DATA SDA 17 GND 18 5 V POWER 19 HOT PLUG DETECT ...

Page 16: ...information see Dell Support site at http www dell com support monitors Maintenance Guidelines Caring for Your Monitor CAUTION Read and follow the safety instructions before cleaning the monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor ...

Page 17: ... Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Page 18: ...ons To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the black VGA or HDMI cable to the corresponding video port on the back of your computer Connecting VGA Cable Connecting HDMI cable NOTE The graphics are used for the purpose of illustration only Appearance on the computer may vary ...

Page 19: ...e all cables as shown above Removing the Monitor Stand NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the removal instructions 1 Remove the VESA Cover a Place the monitor panel on a soft cloth or cushion b Lift from both side simultaneously remove the VESA Cover away from the monitor ...

Page 20: ...uctions that come with the VESA compatible base mounting kit 1 Place the monitor panel on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Use a screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the LCD 5 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For...

Page 21: ...se the Preset modes key to choose from a list of preset color modes See Using the OSD Menu B Brightness Contrast Use the Brightness Contrast key to direct access to the Brightness and Contrast control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD from menu and sub menus Front Panel Keys Front Panel Keys Description A Up Use the...

Page 22: ...tings and then either proceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to open the OSD menu and display the main menu Main Menu NOTE Auto Adjust is only available when you use the analog VGA connector 2 Press the and buttons to toggle betwee...

Page 23: ...s Icon Menu and Submenus Description Energy Use This meter shows the energy level being consumed by the monitor in real time Brightness Contrast Use the Brightness and Contrast menu to adjust the Brightness Contrast Brightness Allows you to adjust the brightness or luminance of the backlight Press the key to increase brightness and press the key to decrease brightness min 0 max 100 Contrast Allows...

Page 24: ...justment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables This option is only available when you are using the analog VGA connector ...

Page 25: ...are using the analog VGA connector Push to select the VGA input source HDMI Select HDMI input when you are using the HDMI connector Push to select the HDMI input source Auto Select Select Auto Select to scan for available input signals Reset Input Source Reset your monitor input settings to the factory settings Color Use the Color menu to adjust the monitor s color settings ...

Page 26: ... with water after prolonged usage of the monitor Take regular and frequent breaks for 20 minutes every two hours Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks Perform stretches to relieve tension in the neck arm back and shoulders during the breaks Multimedia Loads color settings ideal for multimedia applications Warm Increases t...

Page 27: ...to adjust image left and right Minimum is 0 Maximum is 100 Vertical Position Use the or buttons to adjust image up and down Minimum is 0 Maximum is 100 NOTE Horizontal Position and Vertical Position adjustments are only available for VGA input Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustme...

Page 28: ...28 Operating the Monitor Energy Power Button LED Allows you to set the power LED indicator on or off during active to save energy Reset Energy Select this option to restore default Energy settings ...

Page 29: ...nsparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All keys are locked except key NOTE When the OSD is locked pressing the menu key takes you directly to the OSD ...

Page 30: ...Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio and set as shortcut key Reset Personaliza tion Allows you to restore shortcut key to the default setting Others Select this option to adjust the OSD settings such as the DDC CI LCD Conditioning and so on ...

Page 31: ...re will help reduce minor cases of image retention If an image appears to be stuck on the monitor select LCD Conditioning to help eliminate any image retention Using the LCD Conditioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning mess...

Page 32: ...fications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD If you press any button other than the power button the follo...

Page 33: ...e Monitor 33 If VGA or HDMI cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 4 minutes if left at this state See Solving Problems for more information ...

Page 34: ...lution 3 Click the dropdown list of the screen resolution and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Please choose the scenario below that be...

Page 35: ...controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Please refer to the graphics card provider website for updated driver for example http www ATI com OR http www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display settings 2 Click...

Page 36: ...perating the Monitor Using the Tilt Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle NOTE The stand base is detached when the monitor is shipped from the factory ...

Page 37: ...alog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen 4 This box also appears during normal system operation if the video cable becomes disconnected or damaged ...

Page 38: ...le s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to insp...

Page 39: ...that the correct input source is selected via the Input Source Select button Check the Power LED Button option under Energy in OSD Menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected via the Input Source...

Page 40: ...te at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Brightness Problems Picture too dim or too bright Reset the monitor to Factory Settings Aut...

Page 41: ...re check to determine if the scrambled screen appears in self test mode Check for bent or broken pins in the video cable connector Restart the computer in the safe mode Safety Related Issues Visible signs of smoke or sparks Do not perform any troubleshooting steps Contact Dell immediately Intermittent Problems Monitor malfunctions on off Ensure that the video cable connecting the monitor to the co...

Page 42: ... not fill entire viewing area Check the Aspect Ratio setting in the Display OSD Reset the monitor to Factory Settings Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen Turn off the monitor unplug the power cord plug back and then turn on the monitor Check whether the OSD menu is locked If yes press and hold the button beside the Power button for 10 sec...

Page 43: ...puter s audio out jack Set all volume controls to their maximum and ensure that the mute option is not enabled Play some audio content on the computer example audio CD or MP3 Turn the Power Volume knob on the Soundbar clockwise to a higher volume setting Clean and reseat the audio line in plug Test the Soundbar using another audio source For example portable CD player MP3 player Distorted Sound Ot...

Page 44: ... audio jack converter Unbalanced Sound Output Sound from only one side of Soundbar Clear any obstructions between the Soundbar and the user Confirm that the audio line in plug is completely inserted into the jack of the sound card or audio source Set all Windows audio balance controls L R to their midpoints Clean and reseat the audio line in plug Troubleshoot the computer s sound card Test the Sou...

Page 45: ... Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference 2 this device must accept any interference received including interference that may cause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchas...

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