Product Specific Problems
Dell™ Soundbar
Problems
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Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
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Check for bent or broken pins in the video cable connector.
Wrong Color
Picture color not good
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Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
depending on the application.
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Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
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Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
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Run the built-in diagnostics.
Image retention from a static
image left on the monitor for a
long period of time
Faint shadow from the static
image displayed appears on
the screen
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Use the Power Management feature to turn off the monitor at all times when not in use
(for more information, see
Power Management Modes
).
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Alternatively, use a dynamically changing screensaver.
Specific Symptoms
What You Experience
Possible Solutions
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
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Check the Scaling Ratio setting in Image Setting OSD
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Reset the monitor to Factory Settings.
Cannot adjust the monitor with
the buttons on the front panel
OSD does not appear on the
screen
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are pressed
No picture, the LED light is
blue. When you press "+", "-"
or "Menu" key, the message
"No VGA input signal", or "No
DVI-
D input signal" appears
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Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
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Check to make sure Video Source to VGA or DVI-D is powered and playing video media.
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Check whether the signal cable is plugged in properly. Re
-plug the signal cable if
necessary.
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Reset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
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Run the built-in diagnostics.
NOTE:
When choosing DVI-D mode,
the
Auto Adjust
function will not be available.
Common Symptoms
What You Experience
Possible Solutions
No Sound
No power to Soundbar - the
power indicator is off
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Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (Blue LED) on the front of the Soundbar is illuminated.
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Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound
Soundbar has power - power
indicator is on
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Plug the audio line-in cable into the computer's audio out jack.
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Set all Windows volume controls to their maximum.
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Play some audio content on the computer (i.e. audio CD, or MP3).
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Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
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Clean and reseat the audio line-in plug.
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Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Computer's sound card is used
as the audio source
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Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
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Set all Windows volume controls to their midpoints.
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Decrease the volume of the audio application.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
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Troubleshoot the computer's sound card.
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Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Other audio source is used
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Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
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Decrease the volume of the audio source.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
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Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
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Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
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Set all Windows audio balance controls (L-R) to their midpoints.
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Clean and reseat the audio line-in plug.
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Troubleshoot the computer's sound card.
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Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low
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Clear any obstructions between the Soundbar and the user.
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Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
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Set all Windows volume controls to their maximum.
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Increase the volume of the audio application.
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Test the Soundbar using another audio source (i.e. portable CD player).
