Product Specific Problems
Shaky/Jittery Video
Wavy picture or fine movement
l
Push Auto Adjust button
l
Adjust Phase and Clock controls via OSD
l
Perform monitor reset
l
Check environmental factors
l
Relocate and test in another room
Missing Pixels
LCD screen has spots
l
Cycle power on-off
l
These are pixels that are permanently off and is a natural defect
that occurs in LCD technology
Stuck-on Pixels
LCD screen has bright spots
l
Cycle power on-off
l
These are pixels that are permanently on and is a natural defect
that occurs in LCD technology
Brightness Problems
Picture too dim or too bright
l
Perform monitor reset on "All Settings"
l
Push Auto Adjust button
l
Adjust brightness & contrast controls
Geometric Distortion
Screen not centered correctly
l
Perform monitor reset on "Position Settings Only"
l
Push auto-adjust button
l
Adjust the centering controls
l
Ensure monitor is in proper video mode
Horizontal/Vertical Lines
Screen has one or more lines
l
Perform monitor reset on "All Settings"
l
Push Auto Adjust button
l
Adjust Phase and Clock controls via OSD
l
Perform monitor self-test feature check and determine if these lines
are also in self-test mode
l
Check for bent or broken pins
Sync Problems
Screen is scrambled or appears
torn
l
Perform monitor reset on "All Settings"
l
Push Auto Adjust button
l
Adjust Phase and Clock controls via OSD
l
Perform monitor self-test feature check to determine if scrambled
screen appears in self-test mode
l
Check for bent or broken pins
l
Boot up in the "safe mode"
LCD Scratched
Screen has scratches or smudges
l
Turn monitor off and clean the screen
l
For cleaning instruction, see
Cleaning for Your Monitor
.
Safety Related Issues
Visible signs of smoke or sparks
l
Do not perform any troubleshooting steps
l
Monitor needs to be replaced
Intermittent Problems
Monitor malfunctions on & off
l
Ensure monitor is in proper video mode
l
Ensure video cable connection to computer and to the flat panel is
secure
l
Perform monitor reset on "All Settings"
l
Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode
Missing Color
Picture missing color
l
Perform monitor self-test feature check
l
Check connection integrity at both end of the video cable
l
Check for bent or broken pins
Wrong Color
Picture color not good
l
Change the color to "User Preset"
l
Adjust R/G/B value of "User Preset"
Image retention from a static image left
on the monitor for a long period of time
Faint shadow from the static
image displayed appears on the
screen
l
Use the Power Management feature to turn off the monitor at all
times when not in use. Alternatively, use a dynamically changing
screensaver
l
In OSD Menu, under Reset to Factory Settings, select
Enable LCD
Conditioning.
Using this option may take several hours before the
image is eliminated
NOTE:
Image Burn-in is not covered by your warranty.
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
Screen image is too small
Image is centered on screen, but does not fill entire
viewing area
l
Perform monitor reset on "All Settings"
Cannot adjust the monitor with
the buttons on the front panel
OSD does not appear on the screen
l
Turn the monitor off and unplug the power
cord and then plug back and power on
Downloaded from ManualMonitor.com Manuals
