Dell C7016H User Manual Download Page 55

Page: 55 / 56

Troubleshooting

Mobile High-Definition Link (MHL) Specific
Problems

Common Symptoms What You

Experience

Possible Solutions

MHL interface is not
working.

Cannot see MHL
device image shown
on monitor.

• Re-connect the upstream cable

Ensure your MHL cable and
MHL device are MHL certified.

• Check your MHL device is

turned On.

• Check your MHL device is not

in Standby mode.

• Check physical MHL cable

connection is corresponding to
input source selected on OSD
Menu i.e., HDMI (MHL) .

• Wait for 30 seconds after

connecting MHL cable as some
MHL devices require longer
recovery time.

Summary of Contents for C7016H

Page 1: ...Regulatory model C7016Hf User s Guide Dell C7016H ...

Page 2: ...these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in...

Page 3: ...pecifications 12 Plug and Play Capability 20 LCD Monitor Quality Pixel Policy 24 Maintenance Guidelines 24 Setting Up the Monitor 25 Connecting Your Monitor 25 Wall Mounting 28 Operating the Monitor 29 Power On the Monitor 29 Using the Front Panel Controls 29 Using the On Screen Display OSD Menu 30 Setting the Maximum Resolution 46 ...

Page 4: ...49 Common Problems 50 Product Specific Problems 53 Universal Serial Bus USB Specific Problems 54 Mobile High Definition Link MHL Specific Problems 55 Appendix 56 Safety Instructions 56 FCC Notices U S Only and Other Regulatory Information 56 Contact Dell 56 ...

Page 5: ...ave received all the components and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Remote Control Batteries AAA x 2 RLT2 Wall Mount Kit Wire Saddle Power Cable varies with countries VGA Cable HDMI Cable ...

Page 6: ...s full screen support for lower resolutions Video Electronics Standards Association VESA 400 mm mounting holes Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media which includes an information file INF Image Color Matching File ICM and product documentation Dell Display Manager Software E...

Page 7: ...se the Volume 9 MUTE Press to turn the mute function on off 10 Preset Modes Display information about Preset Modes 11 Right Press to move the selection right in OSD menu 12 OK Confirm an entry or selection 13 Exit Press to exit the Menu 1 Power On Off Switch this monitor on or off 14 Brightness Press to increase the Brightness 2 Input Source Select input source Press or button to select from VGA o...

Page 8: ...nd signs of the battery compartment Do not mix battery types Do not combine new batteries with used ones It causes shorter life or leakage of batteries Remove the dead batteries immediately to prevent them from liquid leaking in the battery compartment Don t touch exposed battery acid as it can damage your skin NOTE If you do not intend to use the remote control for a long period remove the batter...

Page 9: ...e remote control within a distance of about 8 m from remote control sensor or at a horizontal and vertical angle of within 15 within a distance of about 5 6 m NOTE The remote control may not function properly when the remote control sensor on the display is under direct sunlight or strong illumination or when there is an obstacle in the path of signal transmission ...

Page 10: ...bout Your Monitor Identifying Parts and Controls Front View 1 IR Lens with LED indicator 2 Function buttons For more information see Operating the Monitor 3 Power On Off button with LED indicator Back View ...

Page 11: ...sts the regulatory approvals 6 Barcode serial number label Refer to this label if you need to contact Dell for technical support 7 AC power connector Connect the monitor power cable Side View Label Description Use 1 RS232 connector Connect your computer with RS232 cable 2 Audio Out Connect the soundbar mini stereo plug Support two channel output 3 Audio in Analog audio two channel input 4 VGA conn...

Page 12: ...nformation about the various power management modes and pin assignments for the various connectors of your monitor Power Management Modes If you have VESA s DPM compliance display card or software installed in your PC the monitor automatically reduces its power consumption when not in use This is referred to as Power Save Mode If the computer detects input from keyboard mouse or other input device...

Page 13: ...ing the main cable from the monitor Maximum power consumption with max luminance and contrast Energy consumption On Mode is tested at 230 Volts 50 Hz This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the cust...

Page 14: ...14 About Your Monitor Pin Assignments RS232 connector Pin Number Monitor Side of the 9 pin Side Signal Cable 1 2 RX 3 TX 4 5 GND 6 7 Not Used 8 Not Used 9 ...

Page 15: ...VGA connector Pin Number Monitor Side of the 15 pin Side Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 16: ...t Connector Pin Number 20 pin Side of the Connected Signal Cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 HPD 19 DP_PWR_Return 20 3 3 V DP_PWR ...

Page 17: ...TA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5V POWER 19 HOT PLUG DETECT ...

Page 18: ...ted Signal Cable 1 TMDS DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 GND 6 TMDS DATA 1 7 MHL 8 TMDS DATA 0 SHIELD 9 MHL 10 TMDS CLOCK 11 GND 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 GND 18 VBUS 5V 900mA maximum 19 CBUS ...

Page 19: ...or supports High Speed Certified USB 2 0 interface Transfer Speed Data Rate High speed 480 Mbps Full speed 12 Mbps Low speed 1 5 Mbps NOTE Up to 1 5A power capability 2A max on USB downstream port port with lightning icon with BC1 2 compliance devices USB Upstream Connector Pin Number 4 pin Side of the Connector 1 DMU 2 VCC 3 DPU 4 GND USB Downstream Connector ...

Page 20: ...esume normal functionality Plug and Play Capability You can install the monitor in any Plug and Play compatible system The monitor automatically provides the computer with its Extended Display Identification Data EDID using Display Data Channel DDC protocols so that the system can configure itself and optimize the monitor settings Most monitor installations are automatic You can select different s...

Page 21: ...ontal 30 kHz to 83 kHz automatic Vertical 56 Hz to 76 Hz automatic Maximum preset resolution 1920 x 1080 at 60 Hz Electrical Specifications Model number C7016H Video input signals Analog RGB 0 7 Volts 5 75 ohm input impedance DisplayPort 600mV for each differential line 100 ohm input impedance per differential pair HDMI MHL 600mV for each differential line 100 ohm input impedance per differential ...

Page 22: ...480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 900 60 0 60 0 108 0 VESA 1920 x 1080 67 5 60 0 148 5 MHL Source Display Modes Display Mode Frequency Hz 640 x 480 p 59 94 720 x 480 p 59 94 720 x 576...

Page 23: ...kg 128 0 lb Weight For wall mount or VESA mount considerations no cables 39 0 kg 85 8 lb Environmental Characteristics The following table lists the environmental conditions for your monitor Model Number C7016H Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating S...

Page 24: ...AUTION Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your antistatic screen slightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the antistatic coating Do not use benzene th...

Page 25: ...ny of the procedures in this section follow the Safety Instructions To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the VGA DP HDMI MHL cable to the corresponding video port on the back of your computer Connecting VGA Cable Connecting DP Cable ...

Page 26: ...26 Setting Up the Monitor Connecting HDMI cable Connecting MHL cable ...

Page 27: ... appropriate USB port on your computer See Side view for details 2 Connect the USB peripherals to the downstream USB ports on the monitor 3 Plug the power cables for your computer and monitor into a nearby outlet 4 Turn on the monitor and the computer If your monitor displays an image installation is complete If it does not display an image see Solving Problems NOTE The graphics are used for the p...

Page 28: ...ng kit 400 x 400 mm distance 1 Install Wall Plate to Wall 2 Place the monitor panel on a soft cloth or cushion on a stable flat table 3 Attach the mounting brackets from the wall mounting kit to the monitor 4 Install Display to Wall Plate For more information see the Wall Mount provider website located at http www milestone com media Files Chief Manuals RMT2 RLT2 RXT2 I pdf ...

Page 29: ...ption A Preset modes Use the Preset modes key to choose from a list of preset color modes See Using the OSD Menu B Volume Use the Volume key to direct access to the Volume control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD from menu and sub menus Front Panel Keys Front Panel Keys Description A Up Use the Up key to adjust inc...

Page 30: ...lay OSD Menu Accessing the Menu System NOTE If you change the settings and then either proceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to open the OSD menu and display the main menu Main Menu NOTE Auto Adjust is only available when you use ...

Page 31: ...elow provides a list of all the OSD menu options and their functions Icon Menu and Submenus Description Energy Use This meter shows the energy level being consumed by the monitor in real time Brightness Contrast Use the Brightness Contrast menu to adjust the Brightness Contrast Brightness Allows you to adjust the brightness or luminance of the backlight Press the key to increase brightness and pre...

Page 32: ...justment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables This option is only available when you are using the analog VGA connector ...

Page 33: ...available input signals VGA Select VGA input when you are using the analog VGA connector Push to select the VGA input source DP Select DP input when you are using the DP connector Push to select the DP input source HDMI MHL 1 HDMI MHL 2 Select HDMI MHL 1 or HDMI MHL 2 input when you are using the HDMI MHL 1 or HDMI MHL 2 connector Push to select the HDMI MHL 1 or HDMI MHL 2 input source ...

Page 34: ...the monitor s color settings Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the DP adapter YPbPr Select this option if your DVD player supports only YPbPr output ...

Page 35: ...his is the default preset mode Warm Increases the color temperature The screen appears warmer with a red yellow tint Custom Color Allows you to manually adjust the color settings Press the and keys to adjust the Red Green and Blue values and create your own preset color mode Reset Color Resets your monitor s color settings to the factory defaults ...

Page 36: ...al Position adjustments are only available for VGA input Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use or buttons to adjust for best image quality Phase If satisfactory results are not obtained using the Phase adjustment use the P...

Page 37: ...o adjust the volume Minimum is 0 Maximum is 100 Audio Source Allows you to set the Audio Source mode to PC Audio HDMI 1 or HDMI 2 DP Speaker Allows you to enable or disable Speaker function Reset Audio Select this option to restore default display settings ...

Page 38: ...tive to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when USB upstream cable unplugged This option will be grey out when USB upstream cable plug in Reset Energy Select this option to restore default Energy settings ...

Page 39: ...he OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All keys are locked except key To unlock please use one of the following options 1 Press the menu key of remote control takes you directly to the OSD menu to unlock...

Page 40: ...e Monitor Personalize Selecting this option allows you to set two shortcut keys Shortcut Key 1 User can select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio Volume and set as shortcut key ...

Page 41: ... Shortcut Key 2 User can select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio Volume and set as shortcut key Reset Personaliza tion Allows you to restore shortcut key to the default setting Others ...

Page 42: ...ce minor cases of image retention If an image appears to be stuck on the monitor select LCD Conditioning to help eliminate any image retention Using the LCD Conditioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning message appears once ...

Page 43: ...al that it is receiving from the computer See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD ...

Page 44: ...power button the following messages will appear depending on the selected input If VGA or DP or HDMI MHL 1 or HDMI MHL 2 cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 5 minutes if left at this state ...

Page 45: ...Operating the Monitor 45 See Solving Problems for more information ...

Page 46: ...lution 3 Click the dropdown list of the screen resolution and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Please choose the scenario below that be...

Page 47: ...ntroller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Please refer to the graphics card provider website for updated driver for example http www ATI com OR http www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display settings 2 Click A...

Page 48: ... back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen 4 This box also appears during normal system operat...

Page 49: ...ideo cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 on the front panel for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the...

Page 50: ...rgy in OSD Menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected via the Input Source Select menu Run the built in diagnostics Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD Adj...

Page 51: ...efect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Brightness Problems Picture too dim or too bright Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to Factory Setting...

Page 52: ...o determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the Color Mode in the Color OSD to Graphics or Video de...

Page 53: ...information see Lock Or pressing the menu key of remote control takes you directly to the OSD settings menu with OSD Lock pre selected on entry use the and keys of remote control to select Unlock press of remote control to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white When you press up down or Menu key the message No input sig...

Page 54: ...n turn on the monitor again Reboot the computer Some USB devices like external portable HDD require higher electric current connect the device directly to the computer system High Speed USB 2 0 interface is slow High Speed USB 2 0 peripherals working slowly or not working at all Check that your computer is USB 2 0 capable Some computers have both USB 2 0 and USB 1 1 ports Ensure that the correct U...

Page 55: ... shown on monitor Re connect the upstream cable Ensure your MHL cable and MHL device are MHL certified Check your MHL device is turned On Check your MHL device is not in Standby mode Check physical MHL cable connection is corresponding to input source selected on OSD Menu i e HDMI MHL Wait for 30 seconds after connecting MHL cable as some MHL devices require longer recovery time ...

Page 56: ...that may cause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some ser...

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