Dell Alienware AW2518H User Manual Download

Page: 50 / 51

50 | Troubleshooting

Universal Serial Bus (USB) Specific Problems

Specific

Symptoms

What You

Experience

Possible Solutions

USB interface is
not working

USB peripherals
are not working

• Check that your monitor is turned On.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream

connector).

• Switch Off and then turn On the monitor again.
• Reboot the computer.
• Some USB devices like external portable HDD

require higher electric current; connect the

device directly to the computer system.

High Speed USB
3.0 interface is

slow

High Speed USB
3.0 peripherals
working slowly

or not working at
all

• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and

USB 1.1 ports. Ensure that the correct USB port is
used.

• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream

connector).

• Reboot the computer.

Wireless USB

peripherals stop
working when a
USB 3.0 device
is plugged in

Wireless USB
peripherals
responding
slowly or only
working as the
distance
between itself
and its receiver
decreases

• Increase the distance between the USB 3.0

peripherals and the wireless USB receiver.

• Position your wireless USB receiver as close as

possible to the wireless USB peripherals.

• Use a USB-extender cable to position the

wireless USB receiver as far away as possible
from the USB 3.0 port.

Summary of Contents for Alienware AW2518H

Page 1: ...Alienware AW2518H Monitor User s Guide Model AW2518H Regulatory model AW2518Hb ...

Page 2: ... WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective...

Page 3: ... Video Modes 12 Preset Display Modes 13 Electrical Specifications 14 Physical Characteristics 14 Environmental Characteristics 15 Power Management Modes 16 Pin Assignments 17 Plug and Play Capability 18 Universal Serial Bus USB Interface 19 USB Upstream Connector 19 USB Downstream Connector 20 USB Ports 20 LCD Monitor Quality and Pixel Policy 21 Maintenance Guidelines 21 Cleaning Your Monitor 21 S...

Page 4: ... OSD Warning Message 40 Setting the Maximum Resolution 40 Using the Tilt Swivel and Vertical Extension 41 Tilt Swivel 41 Vertical Extension 41 Rotating the Monitor 42 Adjusting the Rotation Display Settings of Your System 44 Troubleshooting 45 Self Test 45 Built in Diagnostics 46 Common Problems 47 Product Specific Problems 49 Universal Serial Bus USB Specific Problems 50 Appendix 51 FCC Notices U...

Page 5: ... received all the components and Contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up with any other stand please refer to the respective stand setup guide for setup instructions Monitor Stand Riser ...

Page 6: ...onitor Cable Cover Power Cable Varies by Country DP Cable USB 3 0 Upstream Cable Enables the USB Ports on the Monitor Drivers and Documentation Media Quick Setup Guide Safety Environmental and Regulatory Information ...

Page 7: ...yPort and HDMI Equipped with 1 USB upstream port and 4 USB downstream ports Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization The color modes also offers different game modes including FPS First Person Shooter RTS Real Time Strategy RPG Role Playing Game and 3 game modes to personalize your preference Software and docu...

Page 8: ... Identifying Parts and Controls Front View Label Description 1 Cable management slot on the front side of the stand 2 Function buttons For more information see Operating the Monitor 3 Power On Off button with LED indicator ...

Page 9: ...g VESA compatible wall mount kit 100 mm x 100 mm 2 Regulatory label Lists the regulatory approvals 3 Stand release button Releases stand from monitor 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slots on the left and right sides of the stand Use to organize cables by placing them through the slots ...

Page 10: ...shipped with your monitor 4 HDMI port Connect your computer with HDMI cable 5 USB upstream port Connect the USB cable shipped with your monitor to this port and your computer to enable the USB ports on your monitor 6 9 USB 3 0 port Connect your USB device NOTE To use this port you must connect the USB cable shipped with your monitor to the USB upstream port on the monitor and to your computer 7 US...

Page 11: ...mm2 255 05 inch2 Pixel pitch 0 2832 mm x 0 2802 mm Pixel per inch PPI 90 Viewing angle 160 vertical typical 170 horizontal typical Luminance output 400 cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Anti Glare with 3H hardness Backlight LED edgelight system Response time 1 ms gray to gray Color depth 16 7 million colors Color gamut 72 CIE1931 Built in devices USB 3 0 super speed h...

Page 12: ...set resolution 1920 x 1080 at 240 Hz Supported Video Modes Video display capabilities HDMI DP playback 480p 576p 720p 1080p FHD Connectivity 1 x DP 1 2 1 x HDMI 1 4 1 x USB 3 0 Upstream port Rear 2 x USB 3 0 Downstream port Rear 2 x USB 3 0 Downstream port Bottom 1 x Headphone out jack Bottom 1 x Audio line out jack Rear Height adjustable stand Tilt Swivel Pivot 0 to 130 mm 5 to 25 20 to 20 90 to ...

Page 13: ...p 48 36 60 65 HDTV 1280 x 720p 37 5 50 74 25 HDTV 1280 x 720p 45 60 74 25 HDTV 1920 x 1080p 55 6 50 141 5 HDTV 1920 x 1080p 67 5 60 148 5 DP Display Modes Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz SyncPolarity Horizontal Vertical VESA 640 x 480 31 5 60 25 2 VESA 800 x 600 37 88 60 40 VESA 1024 x 768 48 36 60 65 HDTV 1920 x 1080p 67 5 60 148 5 HDTV 1920 x 1080p 100...

Page 14: ...nals Separate horizontal and vertical synchronization polarity free TTL level SOG Composite SYNC on green AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 1 5 A typical Inrush current 120 V 30 A Max at 0 C cold start 220 V 60 A Max at 0 C cold start Physical Characteristics HDTV 1920 x 1080p 200 Hz 228 200 474 24 HDTV 1920 x 1080p 240 Hz 278 4 240 556 8 Model AW2518H Model...

Page 15: ... Weight with packaging 11 7 kg 25 79 lb Weight with stand assembly and cables 7 14 kg 15 74 lb Weight without stand assembly For wall mount or VESA mount considerations no cables 3 5 kg 7 72 lb Weight of stand assembly 3 28 kg 7 23 lb Front frame gloss Black Frame 30 gloss unit max Model AW2518H Compliant Standards Arsenic Free glass and Mercury Free for the panel only Temperature Operating 0 C to...

Page 16: ... feature VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active Blue 73 W maximum 26 W typical Active off mode Inactive Inactive Blanked Amber blinking Less than 0 5 W Switch off Off Less than 0 3 W Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor Maximum power consumption with m...

Page 17: ... DisplayPort Connector Pin Number 20 pin Side of the Connected Signal Cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 GND 19 Re PWR 20 3 3 V DP_PWR ...

Page 18: ...DC DATA SDA 17 DDC CEC Ground 18 5V POWER 19 HOT PLUG DETECT Plug and Play Capability You can install the monitor in any Plug and Play compatible system The monitor automatically provides the computer system with its Extended Display Identification Data EDID using Display Data Channel DDC protocols so that the system can configure itself and optimize the monitor settings Most monitor installations...

Page 19: ...per speed 5 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port NOTE This monitor is Super Speed USB 3 0 compatible Up to 2 A on USB downstream port port with lightning icon with BC1 2 compliant devices or normal USB devices USB Upstream Connector Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSTX 6 SSTX 7 GND 8 SSRX 9 SSRX ...

Page 20: ...ower Charging Port the port with lightning icon supports fast current charging capability if the device is BC1 2 compatible NOTE USB 3 0 functionality requires a USB 3 0 capable computer NOTE The monitor s USB interface works only when the monitor is On or in the power save mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functio...

Page 21: ...instructions in the list below while unpacking cleaning or handling your monitor To clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using deter...

Page 22: ...r is shipped from the factory NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To attach the monitor stand 1 Place the monitor on a soft cloth or cushion 2 Attach the stand riser till it snaps into place ...

Page 23: ... upstream cable e USB downstream cables optional cable not included NOTE Route each cable neatly so that the cables will be organized after the cable cover is attached WARNING Do not plug in or turn on the power to the monitor until you are instructed to do so 4 Slide the cable cover till it snaps into place NOTE Ensure that the cables may pass through the bottom of the cable cover ...

Page 24: ...nect the upstream USB 3 0 port cable supplied to an appropriate USB 3 0 port on your computer See Rear and Bottom View for details 3 Connect the USB 3 0 peripherals to the downstream USB 3 0 ports on the monitor 4 Plug the power cables for your computer and monitor into a nearby outlet 5 Turn On the monitor and the computer If your monitor displays an image installation is complete If it does not ...

Page 25: ...ce NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Turn off the monitor 2 Unplug the cables from the computer 3 Place the monitor on a soft cloth or cushion 4 Gently slide off the cable cover from the monitor 5 Unplug the cables from the monitor ...

Page 26: ...26 Setting Up the Monitor 6 Press and hold the stand release button 7 Lift the stand riser up and away from the monitor ...

Page 27: ... on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity...

Page 28: ...ront of the monitor to adjust settings The following table describes the front panel buttons Front Panel Button Description 1 Shortcut key Preset Modes Use this button to choose from a list of preset color modes 2 Shortcut key Game Enhance Mode Use this button to launch the Game Enhance Mode menu 3 Shortcut key Dark Stabilizer Use this button to launch the Dark Stabilizer menu ...

Page 29: ...e Down button to adjust decrease ranges items in the OSD menu 3 Use the Select button to confirm your selection 4 Use the Back button to go back to the previous menu 4 Shortcut key Brightness Contrast Use this button to directly access the Brightness Contrast menu 5 Menu Use the MENU button to launch the On Screen Display OSD See Accessing the Menu System 6 Exit Use this button to exit the OSD mai...

Page 30: ...aunch the OSD menu and display the main menu 2 Press the and buttons to move between the setting options As you move from one icon to another the option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the su...

Page 31: ...st of preset color modes Standard Loads the monitor s default color settings This is the default preset mode FPS Loads color settings ideal for First Person Shooter games RTS Loads color settings ideal for Real Time Strategy games RPG Loads color settings ideal for Role Playing games Game 1 Game 2 Game 3 Allows you to customize the color settings for your gaming needs ...

Page 32: ...tance of the screen between 20 inches to 28 inches 50cm 70cm from your eyes 2 Blink frequently to moisten your eyes or wet your eyes with water after prolonged usage of the monitor 3 Take regular and frequent breaks for 20 minutes every two hours 4 Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks 5 Perform stretches to relieve tensi...

Page 33: ...ed since the game starts Select an option from the time interval list to measure your target game rate Frame Rate Selecting On allows you to display the current frames per second when playing games The higher the rate the smoother the motion appears Display Alignment Activate the function to help ensure the perfect alignment of the video contents from multiple displays Response Time Allows you to ...

Page 34: ...ed on the lower left corner of the OSD When G SYNC is enabled in the NVIDIA Control Panel the message of G SYNC Mode is displayed instead If your system doesn t support G SYNC then the message of Normal Mode is displayed ULMB Pulse Width Allows you to adjust the panel s backlight a bit so as to reduce motion blur Use or to adjust the level from 10 to 100 Smaller values decrease motion blur and bri...

Page 35: ... the brightness and press the button to decrease the brightness min 0 max 100 Contrast Adjust the Brightness first and then adjust the Contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen ...

Page 36: ...ideo signals that may be connected to your monitor HDMI Select the HDMI input when you are using the HDMI connector DP Select the DP input when you are using the DisplayPort DP connector AlienFX Lighting Use this menu to adjust the Alienware logo lighting and Triad lights on the back of the monitor ...

Page 37: ... function select Off Spectrum When you select On the LED lighting glows and changes colors in sequence of spectrum red orange yellow green blue indigo and violet Reset AlienFX Lighting Select this option to restore default lighting settings Audio Volume Allows you to set the volume level of headphone output Use or to adjust the volume level from 0 to 100 Reset Audio Select this option to restore d...

Page 38: ...s English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by pressing the and buttons min 0 max 100 Timer Sets the length of time the OSD will remain active after the last time you pressed a button Use or to adjust the slider in 1 second increments from 5 to 60 seconds Reset Menu Reset all OSD setting...

Page 39: ... shortcut keys to factory defaults Others Display Info Displays the monitor s current settings Power Saving The default setting is On letting the monitor go to sleep as the system sleeps Selecting Off may prevent the monitor from going into deep sleep and being unable to wake up NOTE Pressing any button except the Power button on the front panel of the monitor may also wake up the monitor after it...

Page 40: ... OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http w...

Page 41: ...pective stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory Vertical Extension NOTE The stand extends vertically up to 130 mm The figure below illustrates how to extend the stand vertically ...

Page 42: ...erating the Monitor Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended Vertical Extension and fully tilted up to avoid hitting the bottom edge of the monitor ...

Page 43: ...play Rotation function Landscape versus Portrait view with your Dell computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates ...

Page 44: ...tating the contents on your display To adjust the Rotation Display Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5...

Page 45: ...of the computer To ensure proper Self Test operation remove all digital cables from the back of computer 3 Turn on the monitor NOTE A dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED blinks amber NOTE This box also appears during normal system operation if the video cable becomes ...

Page 46: ... screen 2 Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 3 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 3 again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display in green blue b...

Page 47: ... the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Poor Focus Picture is fuzzy blurry or ghosting Eliminate video extension cables Reset the monitor to factory settings Change the video resolution to the correct aspect ratio Shaky Jittery Video Wavy picture or fine movement Reset the monitor to factory settings Check environmental factors Relocate t...

Page 48: ...f test feature check to determine if the scrambled screen appears in self test mode Check for bent or broken pins in the video cable connector Restart the computer in the safe mode Safety Related Issues Visible signs of smoke or sparks Do not perform any troubleshooting steps Contact Dell immediately Intermittent Problems Monitor malfunctions on off Ensure that the video cable connecting the monit...

Page 49: ... plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run the built in diagnostics Wrong Color Picture color not good Change the settings of the Preset Modes in the Ga...

Page 50: ...erals working slowly or not working at all Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 0 device is plugged in Wireless USB peripherals re...

Page 51: ...gulatory information see the regulatory compliance website located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and s...

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