Troubleshooting
Problems
Possible causes
Possible solutions
No sound
No sound from the
external audio source
using aux-in cable
•
Check if the 3.5 mm aux-in cable
is inserted in the speaker aux-in
port.
•
Check if the audio source volume
is not 0%.
•
Try a known good speaker or
audio source.
No sound from the
computer using aux-in
cable
•
Check if the 3.5 mm aux-in cable
is inserted in the speaker aux-in
port.
•
Check if the Default Audio
output endpoint is connected to
analog out.
•
Check if the audio source volume
is not 0%.
•
Try a known good speaker or
audio source.
No sound from the
computer using a
Bluetooth USB dongle
connection
•
Check that correct default
Bluetooth device is set.
•
Click on the hidden icon on the
task bar to show the speaker
icon. Right click on the speaker
icon to open the volume control
option.
•
Select the Playback devices and
select the Default Playback
Device.
•
In this set up select Dell
Wireless Receiver AE715 in the
Playback devices list.
•
Increase the volume level of the
speaker and the computer sound
card.
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