Dell 3115CN, Service Manual

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Chapter 1 Troubleshooting
Version 1 2006.11.21
5) Other electrical equipment plugged into the outlet is working.
6) All options are properly installed.
7) If you have checked all of the above and still have a problem, turn off the printer, wait for 10 sec-
onds, and then turn on the printer. This often solves the problem.
1.5.2 Display Problems
1) If the operator panel displays only diamonds or is blank, check and try the action below.
a) Turn off the printer, wait for 10 seconds, and turn on the printer.
b) Self Test Message appears on the operator panel. When the test is completed, “Ready to Print”
is displayed.
2) If menu settings changed from the operator panel have no effect, check and try the actions below.
Settings in the software program, the printer driver, or the printer utilities are overriding the settings
made on the operator panel.
a) Change the menu settings from the printer driver, the printer utilities, or the software program
instead of the operator panel.
b) Disable the settings in the printer driver, the printer utilities, or the software program so you can
change settings on the operator panel.
1.5.3 Printing Problems
1) If a job did not print correct or incorrect characters were printed, check and try the actions below.
a) Make sure “Ready to Print” appears on the operator panel before sending a job to print. Press
Menu to return to “Ready to Print”.
b) Make sure print media is loaded in the printer. Press Menu to return to “Ready to Print”.
c) Verify that you are using the correct printer driver.
d) Make sure you are using the correct Ethernet or USB cables and it securely connected at the
back of the printer.
e) Verify that the correct print media size is selected.
f) If using a print spooler, verify that the spooler has not stalled.
g) Check the printer interface from the “Configure” menu. Determine the host interface you are
using. Print a Panel Setting page to verify that the current interfaces settings are correct.
h) Output fonts will not print correctly using the PCL driver in its default mode. To correct this prob-
lem, use PostScript driver when using the PCL driver.
2) If secure print is not available or not printing, refer to the requirements below.
a) Minimum 256 MB is required.
b) RAM Disk must be enabled using the operation panel.
c) The number of secure print jobs your printer can store is dependent on the job size including
number of pages, graphics, color attributes, and the amount of memory installed. To decrease
this number, add additional memory.
3) If print media misfeeds or multiple feeds occur, check and try the actions below.
a) Make sure the print media you are using meets the specifications for your printer. Refer to “ 1.5.4
Print Media Guidelines” .
b) Flex print media before loading it any of the sources.
c) Make sure the print media is loaded correctly.
d) Make sure the width and length guides on the print media sources are adjusted correctly.
e) If the print media are overfilled in sources, reduce the amount of media.