Dell 210-BDFZ User Manual Download Page 41

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Setting up the monitor

│

Ensure to set

USB-C Charging

90 W

On in Off Mode

. When the PC and two

monitors are in an initial OFF power state, pressing the power button on Monitor 1 or
Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2.

Monitor 1

System power state (OFF)

USB Type-C

Port 1

Monitor 2

USB Type-C
Port 2

USB Type-C

Pressing power button on Monitor 1 or 2

Monitor 1

System power state (ON)

USB Type-C

Port 1

Monitor 2

USB Type-C
Port 2

USB Type-C

Summary of Contents for 210-BDFZ

Page 1: ...Dell P2723QE Monitor User s Guide Monitor Model P2723QE Regulatory Model P2723QEf ...

Page 2: ...ware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2022 02 Rev A00 ...

Page 3: ...s 13 Preset display modes 14 Electrical specifications 15 Physical characteristics 16 Environmental characteristics 17 Pin assignments 18 Universal Serial Bus USB interface 21 SuperSpeed USB 5Gbps USB 3 2 Gen1 21 USB 3 2 Gen1 5Gbps downstream port 21 RJ45 Connector LED Status 23 Plug and play capability 24 LCD monitor quality and pixel policy 24 Handling and Moving Your Display 24 Maintenance guid...

Page 4: ...4 Connecting the monitor for DPBS for the first time 36 Using DPBS function 37 System ON OFF with power button 38 Shutdown with 4 seconds Power Button press 39 Force shutdown with 10 seconds Power Button press 39 Connecting the monitor for USB C 40 Organizing your cables 42 Removing the monitor stand 43 VESA wall mounting optional 44 Operating your monitor 45 Power on the monitor 45 Using the back...

Page 5: ...terclockwise 68 Adjusting the rotation display settings of your system 69 Troubleshooting 70 Self test 70 Built in diagnostics 72 Common problems 73 Product specific problems 76 Universal Serial Bus USB specific problems 78 Appendix 79 FCC notices U S only and other regulatory information 79 Contact Dell 79 EU product database for energy label and product information sheet 79 ...

Page 6: ...t Dell technical support For more information see Contact Dell NOTE Some items may be optional and may not ship with your monitor Some features may not be available in certain countries NOTE If you are attaching a stand that you purchased from any other source follow the set up instructions that were included with the stand Display Stand riser Stand base ...

Page 7: ...t cable DisplayPort to DisplayPort USB Type C to Type C Gen2 cable 1 0 m USB Type C to Type A cable 1 8 m Quick Start Guide Safety Environmental and Regulatory Information Velcro Strap NOTE USB Type C and USB C are registered trademarks of USB Implementers Forum ...

Page 8: ...ments for easy set up and screen optimization Power and OSD buttons lock Security lock slot Stand lock 0 5 W in Standby Mode Optimize eye comfort with a flicker free screen The monitor adopts flicker free technology which clears the eye visible flicker brings comfort viewing experience and preventing users suffer from eye strain and fatigue The monitor uses Low Blue Light panel and is in complianc...

Page 9: ...abel Description Use 1 LED indicator Solid white light indicates that the monitor is turned on and functioning normally Blinking white light indicates that the monitor is in Standby Mode 2 Power On Off button To turn the monitor on or off 3 Joystick Use it to control the OSD menu ...

Page 10: ...onitor using VESA compatible wall mount kit 100 mm x 100 mm 2 Regulatory label Lists of regulatory approvals 3 Stand release button Releases stand from the monitor 4 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by inserting them through the slot Side view ...

Page 11: ...e C cable C to C The alternate mode with DP 1 4 support the maximum resolution of 3840 X 2160 at 60 Hz PD 20 V 4 5 A 15 V 3 A 9 V 3 A 5 V 3 A NOTE USB C is not supported on Windows versions that are prior to Windows 10 7 SuperSpeed USB 5Gbps USB 3 2 GEN1 Type A downstream port x 4 Port with icon supports 5 V 0 9 A Connect your USB device You can use these ports only after you have connected the US...

Page 12: ...n 596 74 mm 23 49 in 335 66 mm 13 21 in 200301 75 mm 310 47 in Pixel pitch 0 1554 mm x 0 1554 mm Pixel per inch PPI 163 Viewing angle 178 vertical typical 178 horizontal typical Luminance output 350 cd m typical Contrast ratio 1 000 to 1 typical Faceplate coating AG type 3H hard coating Haze 25 Backlight White LED edgelight system Response time Normal mode Fast mode 8 ms 5 ms Color depth 1 07 Bill...

Page 13: ...om Adjustability Height adjustable stand Tilt Swivel Pivot 150 mm 5 to 21 45 to 45 90 to 90 Dell Display Manager compatibility Easy Arrange and other key features Security Security lock slot cable lock sold separately Resolution specifications Model P2723QE Horizontal scan range 15 kHz to 135 kHz automatic Vertical scan range 24 Hz to 86 Hz automatic Maximum preset resolution 3840 x 2160 at 60 Hz ...

Page 14: ...0 x 480 37 5 75 31 5 VESA 800 x 600 37 9 60 3 40 VESA 800 x 600 46 9 75 49 5 VESA 1024 x 768 48 4 60 65 VESA 1024 x 768 60 75 78 8 VESA 1152 x 864 67 5 75 108 VESA 1280 x 1024 64 60 108 VESA 1280 x 1024 80 75 135 VESA 1600 x 900 60 60 108 VESA 1920 x 1080 67 5 60 148 5 VESA 2048 x 1280 78 9 59 9 174 3 VESA 2560 x 1440 88 8 60 241 5 VESA 3840 x 2160 67 5 30 297 VESA 3840 x 2160 135 60 594 VESA 3840...

Page 15: ...aximum power loading on all USB ports 3 Pon Power consumption of On Mode as defined in Energy Star 8 0 version TEC Total energy consumption in kWh as defined in Energy Star 8 0 version This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update su...

Page 16: ...ed with your Dell monitor Dimensions with stand Height extended 535 20 mm 21 07 in Height compressed 385 20 mm 15 17 in Width 611 60 mm 24 08 in Depth 185 00 mm 7 28 in Dimensions without stand Height 360 70 mm 14 20 in Width 611 60 mm 24 08 in Depth 52 10 mm 2 05 in Stand dimensions Height extended 428 30 mm 16 86 in Height compressed 381 50 mm 15 02 in Width 268 00 mm 10 55 in Depth 185 00 mm 7 ...

Page 17: ...R PVC free monitor excluding external cables Meets NFPA 99 leakage current requirements Arsenic free glass and Mercury free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage Shipping 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operat...

Page 18: ...ayPort connector Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR ...

Page 19: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 20: ...C port Pin Signal Pin Signal A1 GND B12 GND A2 SSTXp1 B11 SSTXp1 A3 SSTXn1 B10 SSTXn1 A4 VBUS B9 VBUS A5 CC1 B8 SSU2 A6 Dp1 B7 Dn1 A7 Dn1 B6 Dp1 A8 SBU1 B5 CC2 A9 VBUS B4 VBUS A10 SSRXn2 B3 SSRXn2 A11 SSRXp2 B2 SSRXp2 A12 GND B1 GND ...

Page 21: ...1 NOTE The monitor s USB ports work only when the monitor is on or in Standby mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality SuperSpeed USB 5Gbps USB 3 2 Gen1 Transfer speed Data rate Maximum power supported each port SuperSpeed 5 Gbps 4 5 W High speed 480 Mbps 4 5 W Full speed 12 Mbps 4 5 W USB 3 2 Gen1 5Gbps dow...

Page 22: ... for your system This is available for download at https www dell com support under the Driver and download section Network RJ45 data rate via USB C max speed is 1000 Mbps NOTE This LAN port is 1000Base T IEEE 802 3az compliant supporting Mac Address Printed on model label Pass thru MAPT Wake on LAN WOL from standby mode S3 only and UEFI PXE Boot function these 3 features depend on BIOS setting an...

Page 23: ...scription Right LED Amber or Green Speed indicator Amber On 1000 Mbps Green On 100 Mbps Off 10 Mbps Left LED Green Link Activity indicator Blinking Activity on the port Green On Link is being established Off Link is not established NOTE RJ45 cable is non in box standard accessory ...

Page 24: ...he LCD Monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability For more information about Dell Monitor Quality and Pixel Policy see http www dell com pixelguidelines Handling and Moving Your Display To ensure the monitor is handled safely when lifting or moving it follow ...

Page 25: ... on the display area to avoid any scratches or damage When transporting the monitor avoid any sudden shock or vibration to it When lifting or moving the monitor do not turn the monitor upside down while holding the stand base or stand riser This may result in accidental damage to the monitor or cause personal injury ...

Page 26: ...t use detergents of any kind or other chemicals such as benzene thinner ammonia abrasive cleaners alcohol or compressed air Do not directly spray the cleaning solution or even water on the surface of the monitor Directly spraying liquid onto the panel will roll down to the bottom of the panel and corrode the electronics resulting in permanent damage Instead apply solution or water to soft cloth ma...

Page 27: ...hased from any other source follow the set up instructions that were included with the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Remove the stand riser and stand base from the packaging cushion 3 Insert the stand base blocks fully into the stand slot 4 Lift the screw handle and turn the screw clockw...

Page 28: ...bag as shown to expose the VESA area for stand assembly 7 Attached the stand assembly to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place b a ...

Page 29: ...Setting up the monitor 29 8 Place the monitor upright NOTE Lift the monitor carefully to prevent it from slipping or falling 9 Remove the EPE bag from the monitor ...

Page 30: ...polyvinyl chloride flexible cord according to IEC 60227 designation H05VV F 3G 0 75mm or H05VVH2 F2 3G 0 75mm shall be used An alternative flexible cord is synthetic rubber NOTE Dell monitors are designed to work optimally with Dell supplied inbox cables Dell does not guarantee the video quality and performance when using non Dell cables NOTE Route the cables through the cable management slot befo...

Page 31: ...Setting up the monitor 31 Connecting the HDMI cable optional HDMI HDMI Connecting the DisplayPort DisplayPort to DisplayPort cable DP DP ...

Page 32: ...Type C cable C to C The USB Type C port on your monitor Can be used as USB Type C or DisplayPort 1 4 alternatively Supports USB Power Delivery PD with profiles up to 90 W USB Type C USB Type C Connecting the USB Type C cable C to A USB Type C USB ...

Page 33: ...Setting up the monitor 33 Connecting the RJ45 cable optional USB Type C USB Type C RJ45 ...

Page 34: ...re is only supported with Dell platform which has built in DPBS function and is only supported over USB C interface USB Type C USB Type C To make sure the DPBS function works for the first time perform the following steps on the DPBS supported platform in the Control Panel first NOTE DPBS only supports the USB Type C upstream port 1 Go to Control Panel 2 Select Hardware and Sound followed by Power...

Page 35: ...of When I press the power button there are a few options for selection namely Do nothing Sleep Hibernate Shut down and you can select Sleep Hibernate Shut down NOTE Do not select Do nothing otherwise the monitor power button will not be able to sync with PC system power state ...

Page 36: ... 2 Press the monitor power button to turn ON the monitor 3 Connect the USB C cable from the PC to the monitor 4 Both the monitor and PC will turn ON normally If not press either the monitor power button or PC power button to boot up the system NOTE Ensure to check the Dell PC for DBPS supportability NOTE When the monitor and PC are both at power OFF state at first time it is recommended that you t...

Page 37: ...r state of monitor ON Connect USB C cable Connect USB C cable 1 1 2 2 USB Type C USB Type C Initial system power state OFF New Power state of monitor ON Not all Dell PC systems support to wake up the platform via the monitor 1 1 2 2 New Power state of system ON USB Type C New Power state of system ON USB Type C No USB C Cable The display will go into Standby mode in 4 minutes www dell com P2723QE ...

Page 38: ...ype C Initial system power state ON Initial monitor power state ON New Power state of monitor OFF Press PC Monitor power button 1 1 USB Type C New Power state of system OFF 2 2 USB Type C USB Type C Initial system power state OFF Initial monitor power state OFF New Power state of monitor ON Press PC Monitor power button 1 1 USB Type C New Power state of system ON 2 2 ...

Page 39: ...e monitor power button for 4 seconds the screen prompt will ask if you would like to shut down the PC PC will shut down USB Type C Slide to shut down your PC Force shutdown with 10 seconds Power Button press When it necessary to force shut down the system press and hold the monitor power button for 10 seconds PC will shut down USB Type C ...

Page 40: ...ate pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC Monitor 1 and Monitor 2 Ensure to check the Dell PC for DPBS support NOTE DPBS only supports the USB Type C upstream port Monitor 1 System power state ON USB Type C Port 1 Monitor 2 USB Type C Port 2 USB Type C USB Type C Pressing power button on Monitor 1 or 2 Monitor 1 System power state OFF USB Type C Port 1 Monitor 2 ...

Page 41: ...te pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC Monitor 1 and Monitor 2 Monitor 1 System power state OFF USB Type C Port 1 Monitor 2 USB Type C Port 2 USB Type C USB Type C Pressing power button on Monitor 1 or 2 Monitor 1 System power state ON USB Type C Port 1 Monitor 2 USB Type C Port 2 USB Type C USB Type C ...

Page 42: ...42 Setting up the monitor Organizing your cables After attaching all necessary cables to your monitor and computer See Connecting your monitor for cable attachment organize all cables as shown above ...

Page 43: ...lowing instructions are applicable only for attaching the stand that was shipped with your monitor If you are attaching a stand that you purchased from any other source follow the set up instructions that were included with the stand 3 2 To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor ...

Page 44: ...he stand See Removing the monitor stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall For more information see the documentation that shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum wei...

Page 45: ...rating your monitor 45 Operating your monitor Power on the monitor Press the Power button to turn On the monitor Using the back panel controls Use the Joystick on the back of the monitor to adjust settings ...

Page 46: ... signals that may be connected to your monitor 2 Shortcut key Preset Modes Use this button to choose from a list of perset color modes 3 Shortcut key Brightness Contrast For direct access to the Brightness and Contrast menu 4 Menu Use the MENU button to launch the On Screen Display OSD See Accessing the menu system 5 Exit Use this button to exit the OSD main menu ...

Page 47: ...n to adjust increase ranges items in the OSD menu 2 Down Use the Down button to adjust decrease ranges items in the OSD menu 3 Left For all first level in the Menu list Left arrow will exit close the OSD menu 4 Right For all other levels except first level in the Menu list Right arrow will go to the next level 5 OK Use this OK button to confirm your selection ...

Page 48: ...Others 75 75 Exit 2 Press the or buttons to move between the setting options As you move from one icon to another the option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the or button once to activate the highlighted option NOTE The directional buttons and the OK button displayed may differ according to the menu you ve selecte...

Page 49: ...usts the luminance of the backlight Press the button to increase the brightness and press the button to decrease the brightness min 0 max 100 Contrast Adjusts the Brightness first and then adjust the Contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 The Contrast function adjusts the degree of diffe...

Page 50: ...ector Press the button to confirm the selection HDMI Select the HDMI input when you are using the HDMI connector Press the button to confirm the selection Auto Select Turning on the function allows you to scan for available input sources Auto Select for USB C Allows you to set Auto Select for USB C to Prompt for Multiple Inputs Always displays the Switch to USB C Video Input message for you to cho...

Page 51: ...tness Contrast Preset Modes Input Source Input Color Format 27 Monitor Color Reset Color Display Standard Menu RGB Personalize Others Exit Preset Modes Allows you to choose from a list of preset color modes Brightness Contrast Preset Modes Input Source Movie Input Color Format 27 Monitor Color Game Reset Color Display Warm Standard Menu Cool Personalize Custom Color Others Exit Standard Loads the ...

Page 52: ...ur eyes or wet your eyes with water after prolonged usage of the monitor 3 Take regular and frequent breaks for 20 minutes every two hours 4 Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks 5 Perform stretches to relieve tension in the neck arm back and shoulders during the breaks Movie Loads color settings ideal for movies Game Loa...

Page 53: ...put Color Format 27 Monitor Color YCbCr Reset Color Display Menu Personalize Others Exit Hue This feature can shift the color of the video image to green or purple This is used to adjust the desired flesh tone color Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only when you select Movie or Game preset mode Saturation This feature can adjust the color saturation of the vi...

Page 54: ... 3 or 5 4 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Response Time Allows you to set the Response Time to Normal or Fast USB C Prioritization Allows you to specify the priority to transfer the data with high resolution High Resolution or high speed High Data Speed when using the USB C port DP alt mode Brightness Contrast Aspect Rat...

Page 55: ...rast Language English Select Input Source Rotation 27 Monitor Color Transparency 20 Display Timer 20 s Menu Lock Disable Personalize Reset Menu Others Exit Language Sets the OSD display to one of the eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Rotation Rotates the OSD by 90 degrees counter clockwise and anticounter clockwise You can adj...

Page 56: ...u Buttons Personalize Power Button Reset Menu Others Menu Power Buttons Disable Exit Menu Buttons All Menu function buttons except the Power button are locked and not accessible by the user Power Button Only the Power button is locked and not accessible by the user Menu Power Buttons Both the Menu function Power buttons are locked and not accessible by the user The default setting is Disable NOTE ...

Page 57: ...ut Source Aspect Ratio Rotation or Display Info and set it as a shortcut key Shortcut Key 2 Shortcut Key 3 Power Button LED Allow you to set the power LED indicator on or off to save energy USB C Charging 90 W Allows you to enable or disable Always On USB C Charging function during monitor Power Off mode Note Enabling this option on the monitor allows you to charge your notebook through the USB C ...

Page 58: ...ENERGY STAR Others Exit Display Info Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows your monitor parameters brightness color balance and etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor Brightness Contrast Disp...

Page 59: ...itor Color LCD Conditioning Display Firmware Menu Service Tag Personalize Self Diagnostic Reset Others Factory Reset Others Exit On Off Firmware Firmware version Service Tag Displays the service tag of your monitor This string is required when you look for phone support check your warranty status update drivers on Dell s website etc Self Diagnostic Use this option to run the built in diagnostics s...

Page 60: ...actory default settings These are also the settings for ENERGY STAR tests Brightness Contrast Display Info Select Input Source DDC CI On 27 Monitor Color LCD Conditioning Off Display Firmware M33F100 Menu Service Tag D46M6K3 Personalize Self Diagnostic Reset Others Select Factory Reset ENERGY STAR Others Exit ...

Page 61: ...ations for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 3840 x 2160 NOTE The message may be slightly different according to the connected input signal You will see the following message before the DDC CI function is disabled The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function Yes No Y...

Page 62: ...depending on the selected input Activate the computer and the monitor to gain access to the OSD No USB C signal from your device Press any key on the keyboard to wake up If there is no display press monitor joystick to open up the Menu and select the correct input source NOTE The message may be slightly different according to the connected input signal If either USB C DP or HDMI input is selected ...

Page 63: ...the default level Do you want to continue Yes No A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions When Auto Select for USB C is set to Prompt for Multiple Inputs When the USB C cable is connected to the monitor Switch to USB C Video Input Yes No When Factory Reset is selected the following message appears Are you sure yo...

Page 64: ...en you select Yes to reset to default settings the following message will appear Select Yes to enable the following function s Always on USB C Charging Other USB Charging 27 Monitor Yes No See Troubleshooting for more information ...

Page 65: ...lay settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 3840 x 2160 4 Click Apply If you do not see 3840 x 2160 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to https www dell com support enter your service tag and download the ...

Page 66: ... purchased from any other source follow the set up instructions that were included with the stand Tilt swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is not installed at the factory when shipped Vertical extension NOTE The stand extends vertically up to 150 mm The figure below illustrates how to extend the sta...

Page 67: ...itor 67 Rotating the monitor Before you rotate the monitor your monitor should be fully vertically extended Vertical extension and fully tilted up to avoid hitting the bottom edge of the monitor 1 2 2 Rotate clockwise 90 ...

Page 68: ...er you require an updated graphics driver that is not included with this monitor To download the graphics driver go to https www dell com support and see the Download section for Video Drivers for latest driver updates NOTE When in the Portrait View Mode you may experience performance degradation in graphic intensive applications 3D Gaming and etc ...

Page 69: ... Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an NVIDIA graphics card click the NVIDIA tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab ...

Page 70: ...itor 2 Unplug the video cable from the computer 3 Turn On the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen No USB C Cable The di...

Page 71: ...le becomes disconnected or damaged 5 Turn Off your monitor and reconnect the video cable then turn On both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly ...

Page 72: ...t direction will be able to access the Main Menu 3 Use up or down direction to select the Self Diagnostic function in the Main Menu Others and confirm with center key A gray test pattern appears at the beginning of the diagnostic program 4 Carefully inspect the screen for abnormalities 5 Select Up or Down or Left or Right key to change the test patterns 6 Repeat steps 4 and 5 to inspect red green ...

Page 73: ...st controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu No video at HDMI DisplayPort USB C port When connected to some dongle docking device at the port there is no video when unpluging pluging the Thunderbolt cable from the notebook ...

Page 74: ...able connector Restart the computer in the safe mode Safety related issues Visible signs of smoke or sparks Do not perform any troubleshooting steps Contact Dell immediately Intermittent problems Monitor malfunctions on off Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Reset the monitor to factory settings Perform monitor self test feature c...

Page 75: ...e left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Set the screen to turn off after a few minutes of screen idle time These can be adjusted in Windows Power Options or Mac Energy Saver setting Alternatively use a dynamically changing screensaver ...

Page 76: ...t is white Check the signal source Ensure that the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video ...

Page 77: ...t damaged Intermittent charging when using USB C connection to computer laptop and so on Intermittent charging Check if the maximum power consumption of device is over 90 W Ensure that you use only Dell approved adapter or the adapter that comes with the product Ensure that the USB C cable is not damaged No image when using DP connection to the PC Black screen Verify which DP standard DP 1 1a or D...

Page 78: ...or not working at all Check that your computer is USB 3 2 Gen1 5Gbps capable Some computers have USB 3 2 Gen1 5Gbps USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 2 Gen1 5Gbps device is plugged in Wireless USB pe...

Page 79: ... at https www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product an...

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