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Contacting Dell

HardDrive.book  Page 16  Thursday, September 20, 2012  2:30 PM

Summary of Contents for 1TB Portable External Hard Drive USB 3.0

Page 1: ...Dell External Hard Drive User s Guide ...

Page 2: ...eron AMD Phenom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server InternetExplorer MS DOS WindowsVista andActiveDirectory areeithertrademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countrie...

Page 3: ...ons 5 2 Introduction 7 Package Contents 7 System Requirements 7 Specifications 7 Physical View 8 3 Setup 9 Installing the Drive 9 Disconnecting the Drive 10 4 Troubleshooting 11 Hard Drive LED States and Description 13 5 Contacting Dell 15 ...

Page 4: ...4 Contents ...

Page 5: ... during drive activity WARNING Many repairs may only be done by a certified service technician You should only perform troubleshooting as authorized in your product documentation or as directed by the online or telephone service and support team CAUTION Damage due to servicing that is not authorized by Dell is not covered by your warranty CAUTION To prevent data loss save and close all open files ...

Page 6: ...6 Setup Precautions ...

Page 7: ...ation regarding your product Package Contents Dell portable external hard drive 500 GB 1 TB Dell USB 3 0 interface adapter 18 inch USB 3 0 cable Quick Start Guide China Warranty Card Safety Environment and Regulatory Information Tech Sheet Terms and Conditions Sheet System Requirements Windows 8 Windows 7 Windows Vista Windows XP Specifications Hard Drive Specifications Item Specification Drive Ty...

Page 8: ...8 Introduction Physical View Software included none 1 Hard drive activity LED 2 Hard drive cable connector Item Specification ...

Page 9: ...the Drive 1 Connect the Dell USB 3 0 interface adapter to the external hard drive 2 Connect the external hard drive to any available USB 3 0 port on your computer The drive is also compatible with USB 2 0 ports on your computer ...

Page 10: ...aste options or alternatively by dragging and dropping files into the external hard drive Disconnecting the Drive CAUTION You must close all open windows on the external hard drive in order to disconnect it To prevent data loss close all computer applications prior to disconnecting the external hard drive 1 Click the Safely Remove Hardware icon in the system tray near the clock NOTE The Safely Rem...

Page 11: ...hard drive LED should turn on if the hard drive is receiving adequate power c Check the USB 3 0 data cable or try using an alternate cable 2 Slow data transfer rate Ensure that the drive is connected to a USB 3 0 port Refer to the user guide of your computer manufacturer to determine the location of the USB 3 0 ports on your computer 3 AutoPlay not popping up a Check the AutoPlay settings in Windo...

Page 12: ...the computer manufacturer Please refer to the manufacturer s user guide or website for this information For Dell computers pressing the F2 key during computer startup will launch the BIOS menu and the F12 key will invoke the computer boot menu 4 Hard drive not detected in BIOS system setup Press the CTRL ALT DELETE keys together when on the BIOS screen This will restart your computer and the exter...

Page 13: ...ed OFF Hard drive idle LED glowing at maximum brightness Hard drive reading writing data LED blinking slowly every 3 seconds Hard drive on standby LED glowing but with reduced brightness Hard drive on hibernate LED is OFF Hard drive busy LED blinking rapidly Only the hard drive adapter is connected LED glowing but with reduced brightness ...

Page 14: ...14 Troubleshooting ...

Page 15: ...ed support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Select your support category 3 If you are not a U S customer select your country code at the bottom of the page or select All to see more choices 4 Select the appropriate servi...

Page 16: ...16 Contacting Dell ...

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