Procedure
).
2. Fill in your first name, last name, email, and preferred password.
3. Select whether you would like to subscribe to email updates.
4. Click Create an Account.
Support will send you a confirmation email, typically within 48 hours.
Where to go for support resources
Access support resources for your VxRail Appliance by doing any of the following:
l
In the vSphere Client, select VxRail from the menu and use the Support functions on the
VxRail Dashboard.
l
Point your Web browser to
Using SolVe Online for VxRail Series procedures
Step-by-step instructions for procedures such as replacing hardware or performing system
administrative tasks are available through SolVe Online and the SolVe Desktop application.
CAUTION
To avoid potential data loss, refer to the VxRail Series procedures in SolVe Online or
the SolVe Desktop application before performing any hardware replacement or upgrade
activity.
Access
through your Web browser.
For more information about SolVe for VxRail, refer to
.
You must have an online support account to use SolVe Online.
Locating your appliance serial number
To get support for your appliance, use the VxRail Appliance serial number, also called the Product
Serial Number Tag (PSNT). The PSNT is a 14-digit number used to identify individual appliances to
Dell EMC support.
Note:
Only use the VxRail Appliance serial number to contact Customer Support. Sometimes,
you may need to supply the 7-digit Service Tag number.
There are two identification tags on your appliance:
l
The VxRail appliance serial number—You can find the serial number in VxRail Manager, or
printed on the information tag.
l
The Service Tag — You can find the Service Tag printed on the physical appliance.
Looking up your VxRail Appliance serial number in VxRail Manager
Follow these steps to look up your VxRail Appliance serial number in VxRail Manager.
Procedure
1. On the main page of the vSphere Client click Hosts and Clusters in the left navigation bar.
2. Select your VxRail cluster.
3. Select the Monitor tab.
4. Select VxRail > Appliances from the inner left navigation bar.
Introduction
Dell EMC VxRail Appliances on Dell PowerEdge Servers VxRail P580N Owner's Manual
7