Getting Help: Dell PowerVault 124T DLT VS160 Autoloader User's Guide
file:///T|/htdocs/stor-sys/124T/en/124tvs16/help.html[12/5/2012 10:26:15 AM]
Getting Help: Dell™ PowerVault™ 124T DLT VS160 Autoloader
User's Guide
Dell Enterprise Training and Certification
Returning Items for Warranty Repair or Credit
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the procedures in
"Before Contacting Customer Support"
2. Run the system diagnostics and record any information provided.
3. Use Dell's extensive suite of online services available at Dell Support at
support.dell.com
for help with installation and
troubleshooting procedures.
For more information, see "Online Services."
4. If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE:
Call technical support from a phone near or at the system so that technical support can assist you with any
necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the
proper support personnel. If you do not have an Express Service Code, open the
Dell Accessories
folder, double-click
the "
Express Service Code
" icon, and follow the directions.
For instructions on using the technical support service, see "
" and "
NOTE:
Some of the following services are not always available in all locations outside the continental U.S. Call your local
Dell representative for information on availability.
Online Services
