Page 15
Troubleshooting
Appliance errors
The following are not factory faults and so the owner is fully responsible for:
Damage to the exterior surface.
Breakage of the glass and/or other components.
Damage caused by moving the appliance.
Damage through improper use or installation of the appliance.
Before you call a Service Centre:
x
Check that your product is correctly installed.
x
You fully understand how to use all your hob’s features.
Go through the Troubleshooting table below.
Problem
Reason
Solution
The hob will not turn on
There is no power to the hob
Make sure that the hob is connected to the
power supply.
Make sure that there is power to the wall
switch.
If the problem persists call the Customer
Care Line.
The cooking zones are
turning off themselves
The hob is switching off to prevent
over heating
Refer to the table for the maximum time a
cooking zone may be on for.
If the problem persists call the Customer
Care Line.
The touch controls are not
working
Child Lock is activated
Follow the steps to deactivate the child
lock.
If the problem persists call the Customer
Care Line.
The touch controls are not
working
The hob controls may be covered with
a liquid
Wipe the touch control area and ensure
that the ball of your finger is used when
pressing on the buttons.
If the problem persists call the Customer
Care Line.
The hob is beeping
1. The timer is over – two long beeps
every 5 seconds for one minute
2. There is an object or liquid on the
controls - 2 short beeps and one long
beep every 30 seconds
1. Press any button to turn off alarm
2. Remove the object or wipe the touch
control area
If the problem persists call the Customer
Care Line.
The hob will not switch off
Technical Fault
Contact the Customer Care Line
The controls display is not
clearly visible
Technical Fault
Contact the Customer Care Line
If after checking all of these points you still require assistance, contact your nearest service
centre. Remember that you may be charged for a service call even during the warranty period
if the fault is not a factory fault.
