16
authorized point of sale or authorized distributor. The fault regis-
tration should contain:
a)
type, capacity, serial number, manufacturer number (the in-
formation is located on the rating plate),
b)
date and place of purchase,
c)
brief description of fault,
d)
detailed address and phone number of Purchaser.
12)
If the following cases are complained about: incorrect combustion
in the device, tar deposits, smoking through the door; the fault
registration should be supplemented with a copy of a chimney
sweep expertise certifying that the flue meets all requirements
specified in the operating manual for a given boiler's capacity.
13)
The Guarantor shall not be responsible for exceeding of the peri-
ods mentioned in point 9 above or the Guarantor or its represent-
atives will be ready to remove the defect within the date agreed
with the Purchaser and will not be able to carry it our due to a
reasons not attributable to the Guarantor (e.g. lack of proper ac-
cess to devices, lack of energy or water, force majeure, Pur-
chaser is not present etc.).
14)
If the Guarantor, despite being ready to carry the repair, will not
be able to carry out the warranty repair twice because of the rea-
sons attributable to the Purchaser then it is assumed that Pur-
chaser had resigned from the claim included in the guarantee
claim. Notification about the same defect in this mode is not pos-
sible.
15)
If the fault complained about cannot be removed and after three
repairs the product is still faulty but can be used, the Purchaser
has the following rights:
a)
to obtain discounted price for the product, proportionally to
the use value of the product;
b)
replace the product with one free of faults.
16)
The product can be replaced if the Guarantor decides it cannot
be repaired.
17)
The Guarantor does not accept liability for inappropriate choice of
product with respect to heated area (e.g. device of too low or too
high power with respect to requirements). It is recommended to
choose a device with cooperation with a design office or the Guar-
antor. The Guarantor is not liable for loss of data saved in the
equipment and for economical losses and lost profits.
18)
The guarantor will refuse realization of Purchaser’s claims result-
ing from this document in case when:
a)
will state damage or ripping of leaden seals,
b)
identification of product will be impossible (that is conformity
of presented product with a document describing the equip-
ment, replaced or illegible documents),
c)
damages resulting from incorrect transport carried out or or-
dered by Purchaser,
d)
particular components of the equipment were willfully re-
placed with non-genuine, used etc., repairs outside the au-
thorized service of the Guarantor etc.
e)
damages are mechanical, chemical, thermal and they are
not resulting from causes in the sold product.
f)
damages concerns wearing parts, especially: screws, nuts,
handles, ceramic and sealing elements,
g)
damages resulting from product usage inconsistently with
the operating manual, that is especially when incorrect
equipment operation resulting from lack of chimney draught
or inappropriate power of the equipment,
h)
Faults are not significant and do not have impact on the use
value of the product.
19)
This warranty does not cover:
a)
products used for business purposes or industrial uses;
b)
components of electrical equipment;
c)
damages caused by the other connected equipment, de-
vices or accessories other than those recommended by the
Guarantor.
d)
damages occurred as a result action of external impacts,
among others: by action of force majeure.
e)
damages caused by animals,
20)
Warranty repairs accepted by the Guarantor are carried out free
of charge. The guarantor can charge the costs connected with
warranty claim only in case when claim is not accepted as a result
of stating circumstances which are listed in points 17 and 18 men-
tioned above.
21)
Notification of complaint can be considered positively only in case
of:
a)
keeping the time-limits mentioned in this document;
b)
fulfilling the other terms and conditions of the warranty;
c)
presentation of product proof of purchase - that is invoice or
fiscal receipt, the other proof of purchase, in compliance
with the regulations;
22)
Device installation can be carried out by a person holding general
installation qualifications but entry and stamp in the Warranty
Card is required.
23)
Device's first start-up, any repairs and other activities, which are
not supposed to be carried out by the User according to the op-
erating manual, can be carried out only by an authorized service
trained by the Guarantor. Device's first start-up is payable by the
Purchaser.
24)
Warranty repair is made in the location when the product is oper-
ated. If claim applies to part of the product, including electronic
equipment /electronic controller, fan etc. then the given part
should be sent to the Guarantor at his expense. Returning faulty
equipment is a condition to accept the claim and replace this
equipment for free. Not returning the above-mentioned part within
seven (7) working days will be a subject to not accept the claim
and to charge its costs to purchaser.
25)
Provisions of this document do not limit in any way authorizations
resulting from the claim submitted on the basis of statutory war-
ranty. The warranty also had no influence on the other clamps of
the Purchaser, according to the provisions of law - including these
concerning nonconformity of goods with the contract. Purchaser
can exercise powers from the statutory warranty regardless of
powers resulting from the guarantee. If the purchaser exercises
his powers resulting from the warranty, the period for execution
of powers resulting from the warranty will be suspended from the
date of notice about the defect. This period will be continued from
the date of refusal by the Guarantor about execution of obliga-
tions resulting from the warranty or ineffective lapse of time for
their execution.
26)
To all matters not settled in this Warranty Card and document the
provisions of the Civil Code Art. 577 - 581 shall apply.
12.1.
WARRANTY CONDITIONS “48H SERVICE”
1)
The "48h Service" program covers equipment manufactured by
DEFRO Sp. z o.o. Sp. k.
2)
Any complaints are to be made at a sales outlet or directly at the
Company on fax. no. 41 303 80 85, e-mail: [email protected], or
by a letter to company’s address.
3)
Fault registration can be completed if the Purchaser has a pur-
chase confirmation and has filled in the Warranty Card correctly
including a complaint sheet.
4)
The DEFRO Sp. z o.o. Sp. k. "48h service" does its best to re-
move any faults which make it impossible/difficult for the equip-
ment to operate within the period of two business days from the
day of fault registration.
5)
Fault removal time may be prolonged for reasons not dependent
on DEFRO Sp. z o.o. Sp. k., such as the necessity of replacement
of construction elements, lack of spare parts at the supplier, ad-
verse weather conditions /force majeure/.
6)
Failure to carry out repairs within this period cannot constitute a
ground for any claims against DEFRO Sp. z o.o. Sp. k. and Au-
thorized Service Partner.
7)
To facilitate contact with service, service hotline for Customers
has been set up: 509 702 720 and 509 577 900. If you call on
these numbers, you will receive the necessary information and
help with any service issue.
We kindly inform that possible replacement of equipment compo-
nent, with the working one, claimed by the user is not unambigu-
ous with admission of equipment user’s warranty claims and does
