Questions, problems, missing parts? Before returning to the store,
8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday
1-877-592-5233
Retain this manual for future use.
call Hubspace Customer Service
HOMEDEPOT.COM/Hubspace
A device is on another
account. How do I
transfer it?
Scan the QR code and it will transfer to
your account.
My device is of ine for
long periods of time.
Make sure your Wi-Fi signal strength is
suf cient. You may need to move your
router, use mesh Wi-Fi, or Wi-Fi extenders.
Can I scan the same QR
code to add multiple
products?
No. Each product has a unique QR code.
Problem
Solution
The device is on and I
scanned the QR code,
but the app cannot
connect to it.
Turn off Bluetooth on your phone and turn
it back on. Then, scan the QR code. If the
problem persists, turn your phone off and
on, then try again.
Troubleshooting (continued)
