Is this camera completely
wireless?
The Wireless 2K IP Camera is wireless in terms of how it connects to your modem/router. This means that it connects in a similar way a
smartphone or laptop computer connects to your internet using Wi-Fi. This camera does require a power connection using the power adapter
provided.
Which NVR systems is this
camera compatible with?
The Wireless 2K IP Camera is compatible with the Defender 2K Wireless Surveillance System only.
What is the coverage of this
camera?
The Wireless 2K IP Camera has a 127-degree wide angle lens.
Where should I install my
camera?
Consider the following when choosing a location for your camera:
•
Position your camera to cover easy access entry points like door and windows.
•
Do not install your camera in areas where it will catch a glare from another light at night.
•
Ensure the connection between the camera and your modem/router is strong.
•
Move the camera closer to the modem/router if the connection is lost.
•
If possible, the camera should be installed between 10 to 12 feet above the ground. This keeps the camera out of reach for most people
but is still close enough to the ground to record a good image.
•
Camera cannot face out a closed window, the Infrared lights will reflect back on the camera and will wash out the image.
•
Select a location that is close enough to a power outlet and will allow you to protect the power cable.
Is this camera waterproof?
The Wireless 2K IP Camera is IP66 certified True Weather Resistance which means it can stand up to outside weather conditions.
Why can’t I record sound from
my camera?
DEFENDER® sells products in Canada and the United States, some of these areas have legislation against or limiting audio recording through
surveillance. Due to this restriction our cameras do not feature microphones for recording audio.
Why does the camera image
appear in black and white all
the time, even during the day?
If the camera image only appears in black and white it most likely means that night vision is enabled. To resolve this:
•
Check to see if the camera is receiving ample light to allow the night vision to turn off.
•
Unplug the power to the camera and reconnect. You should hear an audible click from the camera. This is the IR cut filter inside the camera
resetting. This is normal when the connecting power to the camera or at dusk/dawn when the camera switches between day/night modes.
What is the temperature range
for operating the camera?
Operating temperature for this camera is between -10 degrees Celsius (14 degrees Fahrenheit) and 60 degrees Celsius (140 degrees
Fahrenheit). The lowest temperature our cameras have been tested in is -10 degrees Celsius. DEFENDER® does not recommend the use of our
camera outside these temperature ranges as it may damage the camera.
Why does the storage on my SD
Card keep getting used up so
quickly?
The SD Card storage space can be used up quickly if have set up scheduled recording. To help with this:
•
Upgrade the SD Card to a larger capacity (128 GB) to allow for more storage space.
•
Change the recording schedule to allow for motion detect recording only. This will decrease the required storage space.
FAQs
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