7
WArrANTY
Every electric fireplace heater is tested
before it leaves the factory and it is
guaranteed for one year. If the unit should
fail to operate correctly within one year from
the date of purchase, call customer service
at 1-800-459-4409 (8:30am to 5:00pm, EST).
We will, at our discretion, either repair or
replace the unit.
The unit will have to be returned to us freight
prepaid and we will return the repaired or
replaced unit to you freight prepaid. The
company’s sole obligation is to repair or
replace the unit. This warranty is void if in
the opinion of Quality craft the unit has been
tampered with, altered, misused, damaged,
abused or used with the wrong power source.
light bulbs are not covered by this warranty.
The warranty is for homeowner use only
and does not cover units used in commercial
situations.
WArrANTY clAIM prOcEDUrE
If a claimable defect occurs, please fill
out a claim form through our website at:
www.qualitycraft.com or contact our customer
service department at 1-800-459-4409
(8:30am to 5:00pm, EST).
Before you make your claim call,
please make sure you have:
1. The description of the
electric fireplace
2. proof of sale
3. Details regarding the defect
4. Name and address of the
owner and installer
claims must be filled out in writing and
returned within six (6) months of appearance
of defect. Failure to comply with this stipulation
will make the warranty null and void. We
reserve the right to a thirty-day (30) delay
following receipt of claim in which to inspect
the product. We assume no responsibility for
labor costs, removing/replacing a previously
installed product, transportation or return
of a product.
IMpOrTED BY
Quality craft
laval, Quebec, canada H7c 0A5
1-800-459-4409
www.qualitycraft.com
Made in china
W A r r A N T Y