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6.  TROUBLE SHOOTING

Before troubleshooting it is necessary to switch off the power supply and ensure it cannot 
be accidentally switched on

ERROR
CODE

CORRESPONDING FAULT

TROUBLE SHOOTING

E1

 Pa n e l   a n d   m o t h e r b o a r d 
communication failure

 Check  whether  the  panel  cable  is  well  connected,  and  try 
plugging and unplugging again. If it cannot be resolved. The 
panel or motherboard has failed and will need replacement.

E2

Stall

 Try to turn the fan blade to see if the impeller is stuck.

E3

 Voltage failure,    icon lights up   Check voltage.

E4

 Outlet  pressure  sensor  failure

 Check whether the lower pressure sensor interface is in poor 
contact and re-plug. If still unresolved, replace the pressure 
sensor.

E5

 Controller failure

 Power off, wait for the panel light to go out, then power on 
again.

If still unrecovered, the motor or driver board is damaged 
and may need to be replaced.

E6

 Loss of phase

 Check  whether  the  motor  cable  is  connected  measure  the 
resistance  of  the  motor  wire  and  check  if  there  is  any 
discontinuity.

E7

Overcurrent

 Check if there is a short circuit in the motor. 

Check the voltage resistance of the motor to see if the 
voltage resistance is enough.

Re-power and test if the motor is ok, the starter may be  
damaged due to accidental impact.

E9

Water temperature protection

Check whether the water temperature is abnormal.

E10

Lack of water,    icon lights up

 Check whether the water is available.Enter the factory menu to 
adjust the water shortage pressure and adjust it to the current 
pressure.

E11

Leakage,    icon lights up

 Check whether the pipeline is leaking, or whether the check 
valve is leaking, it does not affect the water use, it only serves as 
a reminder.

E12

Driver board overheating fault

 Wait  for  the  temperature  of  the  pump  to  drop,  and 
automatically resume operation, or move the pump to a cool 
and ventilated place.

14

Summary of Contents for DSmart300

Page 1: ...DSmart Smart Water Boosting System Installation Operating Manual DSmart300 500 DSmart750 DSmart1500...

Page 2: ...PUMP SPECIFICATIONS 1 1 2 SYMBOLS WARNINGS 3 INSTALLATION 3 4 OPERATION 4 10 MAINTENANCE 5 12 INDEX Davis Shirtliff Ltd 2023 Contents herein are not warranted TROUBLE SHOOTING 6 14 WARRANTY 7 17...

Page 3: ...and any queries should be referred to the equipment supplier 35 3 FLOW RATE m hr 10 20 30 0 4 8 16 20 12 10 20 30 40 60 0 1 2 3 4 5 50 6 5 15 25 35 45 55 3 FLOW RATE m hr 10 20 30 5 15 25 PUMP HEAD m...

Page 4: ...luding standard inlet and outlet connectors and inbuilt non return valve High Low temperature protection and leakage warning Integrated pressure tank for dry running and anti cycling protection Parall...

Page 5: ...ipment is well protected and the power supply has been switched off WARNING The power cable should be provided with short circuit protection MCB to guard against high frequency currents faults Ensure...

Page 6: ...Glade Impeller Guide Glade Impeller Seal Holder Waterproof Gland Pump Support Rotor Bearing Motor Aluminium Nylon 66 304 Nylon Nylon 66 PPO PPO PPO PPO PPO Aluminium EPDM 304 CR15 No 16 17 18 19 20 2...

Page 7: ...PC PBT PPO GF30 No 14 15 16 17 18 19 20 21 22 23 24 25 26 Fan Cover Fan Capacitor Box Gland Controller Stator Overhead Tank Transducer Sensor Bracket Bottom Bracket Check Valve Pump Body Check Valve P...

Page 8: ...r Gearing Hull Seal Holder Pump Support 45 Nickel plating HPb59 1 06Cr19Ni10 NBR No 14 15 16 17 18 19 20 21 22 23 24 25 26 Rotor Motor Fan Fan Cover Bearing Controller Panel Gland Hull Overhead Tank M...

Page 9: ...a stable level base by utilizing screws inserted through the openings in the base plate Fig 3 Fig 2 Fig 1 WARNING For emergencies and maintenance the pump must be easily accessible WARNING The pumps...

Page 10: ...ensure the foot valve is not exposed above the water surface When the length of the water inlet pipe is more than 10m or the lifting height of the water is more than 4m the diameter of the water inle...

Page 11: ...9 Installation Examples Higher Floor Tank Tank Tank Roof Higher Floor Higher Floor Foot Valve Well Ground Tap Water Roof Lower Floor Ground Higher Floor Lower Floor...

Page 12: ...seconds after main power is introduced Close the tap once water flows Open the highest tap point in the installation such as a shower Use the buttons to adjust the pressure set point to the required p...

Page 13: ...take 3 seconds switch light on Press the power button to stop the pump switch light off Press and hold power button for 10 seconds to switch between pressure mode and speed mode 1 2 3 4 5 6 Troublesho...

Page 14: ...main off for 5 minutes The pump will then run two times the same sequence If the water shortage still remains it will stop operation for 6 hours before attempting to start again Maintenance in Operati...

Page 15: ...e motor severally to prevent the graphite ring from breaking and damage due to sudden starting The seal leakage tolerance is 3 drops min otherwise it should be repaired When repairing and assembling t...

Page 16: ...or or driver board is damaged and may need to be replaced E6 Loss of phase Check whether the motor cable is connected measure the resistance of the motor wire and check if there is any discontinuity E...

Page 17: ...with no water being discharged Clear blockage Pump is not primed Remove the drain plug and ensure pump is filled with water Pump drawing in air Check inlet pipes if there is a leakage Pump inlet press...

Page 18: ...s noisy Bearing damaged Repair or replace else contact Dayliff retailer Impeller damaged Inlet pipe is too small Check inlet pipe size Pump leaks Mechanical seal worn out Replace mechanical seal Pipes...

Page 19: ...of careless handling lack of maintenance faulty installation incompetence on the part of the equipment user Acts of God or any other cause beyond the Distributors reasonable control Also any repair o...

Page 20: ...INS539A 11 23...

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