Davey Water Products Pty Ltd
Member of the GUD Group
ABN 18 066 327 517
® Davey is a trademark of Davey Water Products Pty Ltd. © Davey Water Products Pty Ltd 2019.
NORTH AMERICA
Ph: 1-877-885-0585
Email: [email protected]
Website: daveyusa.com
AUSTRALIA
Head Offi ce
6 Lakeview Drive,
Scoresby, Australia 3179
Ph:
+613 9730 9124
Fax:
+613 9753 4248
Email: [email protected]
Website: davey.com.au
NEW ZEALAND
7 Rockridge Avenue,
Penrose, Auckland 1061
Ph:
0800 654 333
Fax:
0800 654 334
Email: [email protected]
Website: daveynz.co.nz
EUROPE
ZAC des Gaulnes
355 Avenue Henri Schneider
69330 Meyzieu, France
Ph:
+33 (0) 4 72 13 95 07
Fax:
+33 (0) 4 72 33 64 57
Email: [email protected]
Website: daveyeurope.eu
MIDDLE EAST
Ph:
+971 50 6368764
Fax:
+971 6 5730472
Email: [email protected]
Website: daveyuae.com
P/N 403434
12. WARRANTY
Davey Water Products come with guarantees that cannot be excluded under the local country Law. You are
entitled to a replacement, or refund for a major failure and compensation for any other reasonably foreseeable
loss, or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Davey Water Products Pty Ltd (Davey) of 6 Lakeview Drive Scoresby VIC 3179 provides the following warranty in
relation this product. Davey warrants that, subject to the exclusions and limitations below, the product will be free
from defects in material and workmanship for a period of 24 months from the date of purchase (warranty period).
If a defect appears in the product before the end of the warranty period and Davey finds the product to be
defective in materials or workmanship, Davey will, in its sole discretion, either:
1. replace or repair the product or the defective part of the product free of charge; or
2. arrange for the product or the defective part of the product to be repaired or replaced by a qualified repairer
free of charge.
Davey reserves the right to replace defective parts of the product with parts or components of similar quality, grade
and composition where an identical part or component is not available. Goods presented for repair may be replaced
by refurbished goods of the same type rather than being repaired.
12.1 Warranty claims:
1. If a fault covered by the warranty occurs, Davey suggests, in the first instance, that you contact the Davey
Dealer from whom you purchased the product. Alternatively, you can: phone the Davey Customer Service
line on 1300 367 866 in Australia, or 0800 654 333 in New Zealand; send a written letter to Davey at the
address listed above; or email [email protected]
2. Any warranty claim must be accompanied by proof of purchase and details of the alleged defect.
3. On receipt of your claim, Davey will seek to resolve your difficulties, or if the product is faulty or defective,
advise you on how to have your product repaired, obtain a replacement or a refund.
4. This warranty is limited to defects in the materials or workmanship in the product and does not cover
expendable parts or the replacement of parts due to fair wear and tear.
12.2 Exclusions:
The warranty will not apply where:
1. The Product has been modified, repaired or serviced by someone other than Davey, or an authorised repairer.
2. Davey cannot establish any fault in the product after testing.
3. The product has been used other than for the purpose for which it was designed.
4. The product has been subject to abnormal conditions, whether of temperature, water, humidity, pressure,
stress or similar.
5. The purchaser has used or fitted non-genuine, or non-approved parts and accessories.
6. The Product defect has arisen due to abuse, misuse, neglect or accident.
7. The Product defect has arisen due to the purchaser’s failure to properly maintain or use the product.
8. The damage has been caused by the use of chemicals and detergents not approved by Davey.
Should your Davey product require repair or service after the warranty period, please contact your nearest
Davey Dealer, or phone or email the Davey Customer Service Centre. For a complete list of Davey Dealers
please visit our website.
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