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RP SERIES OF PRINTERS USER'S GUIDE

22

Troubleshooting

* If these solutions do not resolve the problem, your 

printer may need to be serviced. For more information, 

contact a service center listed on the back page.

Problem

Cause

Solution

When running on 

battery power, the 

printer fails to 

complete a print 

job. This may be 

accompanied by 

three beeps.

Battery may be 

drained.

Provide the printer 

with an external 

power source to 

charge the battery.

The amount of time 

the printer can 

operate using a 

fully charged 

battery is reduced.

The batteries may 

be at the end of 

their useful life. 

Replace the 

batteries. Batteries 

should be replaced 

when they do not 

provide over 100 

pages of continuous 

printing.

Paper jamming

Ribbon may not be 

installed correctly.

Re-install ribbon.

Light print

Head gap.

Send the printer in 

for repair.

Infinite beeps/

toggles

Comm controller 

failure.

Disconnect power to 

the printer, then 

restart the printer.*

Summary of Contents for RP Series

Page 1: ...RP SERIES OF PRINTERS 110157 005 User Guide ...

Page 2: ......

Page 3: ...r Power Adapter 7 Using a Cigarette Lighter Adapter or Optional Power Cables 9 Loading Paper 10 Paper Quantity Guidelines 13 Mounting the Printer 14 Mounting Guidelines 14 Printing a Self Test 15 Setting Top of Form 15 Tearing Paper 16 Configuring the Printer 16 Inserting a Handheld 17 Standard RP Series Printers 17 RP2000 9000 Printers 17 Using the Control Panel 19 LED Indicators 19 Button Functi...

Page 4: ... S GUIDE 1 RP Printer Views Open View Closed View Control panel Power supply Battery battery cavity Paper cavity Paper exit Control panel AC cord pocket Handheld cavity Cigarette adapter pocket Printer cover Paper exit Latches 2 ...

Page 5: ...r the ribbon replace the ribbon immediately If the jam continues do not remove the smear guards Installing the Ribbon 1 Remove the ribbon from its packaging 2 Open the printer s cover Verify the control panel is facing toward you 3 Remove the orange Open Printer label from the locking lever Figure 1 4 Slide the printhead away from the edge of the printer Figure 2 5 Hold the ribbon by the flat hand...

Page 6: ... fully installed 7 On the ribbon turn the knob counter clockwise several times to fully seat the ribbon to the printhead Removing the Ribbon 1 Slide the printhead away from the edge of the printer Figure 5 2 Pull the ribbon away from the printer Figure 6 Figure 3 Figure 4 Knob Printhead Figure 5 Figure 6 ...

Page 7: ...g a Cigarette Lighter Adapter or Optional Power Cables on page 9 Using a Battery Installing and or Replacing Batteries 1 Open the printer s cover Verify the control panel is facing toward you 2 Place the battery in the battery cavity Figure 7 Note If the printer will be mounted in a vehicle a battery must be installed in the printer due to varying battery power conditions Figure 7 Battery connecto...

Page 8: ...r s battery connector should be aligned with the bottom notch on the battery 4 Install the battery strap over the printer s cable connector and the battery so that they are both held in place Figure 9 5 Close the printer s cover 6 Charge the battery For more information see Charging a Battery on page 6 Figure 8a Cable connector Figure 8b Rubber key Figure 9 Battery strap Printer s cable connector ...

Page 9: ...e Lighter Adapter or Optional Power Cables on page 9 The battery charges in approximately 4 to 5 hours when a handheld computer HHC is installed Note The battery must be fully charged before operating the printer to prevent errors Note The printer sounds a beep every 30 seconds when the battery is low Caution There is a risk of explosion if the battery is replaced by an incorrect type Dispose of u...

Page 10: ...lace the AC power adapter into the printer s adapter cavity Figure 11 4 Feed the AC power adapter s cable through the access hole in the printer s cigarette adapter pocket Figure 12 Caution For US Canada Please only use the Datamax O Neil part number 220180 100 power supply with this product Note Verify the AC power adapter s cable sits flats and does not interfere with closing the printhead mecha...

Page 11: ...nter s AC power socket Figure 14 The printer s AC power socket has a red tag 6 Place the plug and the socket into the printer s cigarette adapter pocket 7 Close the printhead mechanism Connecting the AC Power Adapter 1 Feed the AC power adapter s cord into the printer s AC cord pocket and through its access hole Figure 15 Figure 13 Figure 12 Figure 14 ...

Page 12: ...d into a wall outlet Using a Cigarette Lighter Adapter or Optional Power Cables 1 From the cigarette adapter pocket connect the cigarette lighter adapter cable or power cable to the connector with the white tag Figure 17 2 Plug the cigarette lighter adapter or power cable into your vehicle s cigarette outlet or power source Figure 15 Figure 16 Figure 17 ...

Page 13: ...e 18 3 Verify the center guide is centered Figure 19 4 Lift the two tractor feed clips Figure 20 Note 1 Do not use paper that has glued edges or paper with carbon between the sheets only use paper with clawed crimps Note 2 For information on the printer s paper capacity see Paper Quantity Guidelines on page 13 Locking lever Figure 18 Figure 19 Center guide Figure 20 ...

Page 14: ...e paper cavity so that the back edges of the paper rests against the printer s lid Figure 21 When the lid is closed the back edges of the paper stack will curve up b Proceed to Step 6 If you are loading paper into an RP printer equipped with an extended paper tray perform the following a Insert the paper stack into the paper tray Figure 22 Figure 21 Back edge of paper Printer s lid ...

Page 15: ... Proceed to Step 6 6 Align the first sheet of paper on top of the open tractor feed wheel The holes in the paper should align with the studs in the tractor feed wheel Figure 24 Note Printing occurs face up therefore when you are loading paper the white page should be facing up If the paper has pre printed text and or graphics the text and or graphics should be upside down as it exits the printer F...

Page 16: ...inter s cover 10 Set top of form For more information see Setting Top of Form on page 15 Paper Quantity Guidelines Standard RP Printers Note The left tractor feed is adjustable To release the tractor feed lift the locking lever Note Loading more paper than the maximum number of sheets results in paper jams Form Parts Ply Maximum Number of Sheets 1 200 2 90 3 60 4 50 Figure 25 ...

Page 17: ... downward slope Mounting the printer so that the paper exits at another slope may result in paper jams The printer is heavy therefore use caution when selecting a mounting location Verify the mounting surface can support the weight of the printer Position the printer with enough room to properly open and close the printer s lid Position the printer so that it is protected from environmental elemen...

Page 18: ...Position the paper by pressing Button 1 until the end of the paper aligns with TOP OF FORM imprinted on the edge of the printer s case Figure 28 If necessary press Button 2 to back feed the paper 3 Turn the printer off by pressing buttons 1 and 2 simultaneously Figure 29 4 Press Button 1 to turn on the printer The top of form is automatically set Figure 29 Button 2 Button 1 TOP OF FORM Figure 28 ...

Page 19: ...s closed 3 Grab one side of the paper at a leading edge and pull up Figure 30 Once the paper has started tearing at the perforation finish with a swift pull upward and away Figure 31 Configuring the Printer The printer has many configurable settings To configure or upgrade firmware download the Windows configuration programs at www datamax oneil com Figure 30 Figure 31 ...

Page 20: ...t the HHC into the handheld cavity and press down until it is firmly seated Figure 32 RP2000 9000 Printers Perform the following to insert an HHC into an RP2000 9000 printer 1 Insert the handheld into the cavity by slightly rotating it into the side channels Note The RP 2000 9000 is intended for use with UL Listed Accessory Handheld Computer Symbol Technologies MC90 series Figure 32 ...

Page 21: ...emoving a Handheld Computer 1 Lower the yellow locking lever 2 Remove the handheld by gently rotating it out of the cavity in an up and out motion The handheld should easily lift out of the cavity do not use force to remove the handheld Note The HHC will not communicate with the printer unless the locking lever is locked into place Figure 33 Side channel s Locking lever Figure 34 ...

Page 22: ...e Replace battery Orange flash slow Charge timeout Restart battery charge Orange flash fast Internal error Reset printer LED 2 Description Action Green Power on None Green flash fast Paper out head jam Install paper check for paper jam Green to orange alternating flash fast If a radio card is installed indicates the radio and printer are on None Orange flash fast If a radio card is installed indic...

Page 23: ...m feed Press and hold Button 1 then release Self test Press and hold Button 1 until printing starts Clear out of paper or head up Press Button 1 Stop print or pause clear buffer Press Button 2 Back feed Press Button 2 Power on off TOF Press Button 1 and 2 simultaneously Note Pressing Button 1 during a form feed or during printing cancels the action ...

Page 24: ...rmware Re download firmware only if you are not currently downloading firmware 2 short RF power is off when RF power button is pressed and was on None 3 mid length Low battery voltage Charge battery 4 short Charge is starting when external power is applied to printer None 5 double Out of paper Load paper 8 CRC firmware error Redownload firmware 10 Error writing to communication controller firmware...

Page 25: ... drained Provide the printer with an external power source to charge the battery The amount of time the printer can operate using a fully charged battery is reduced The batteries may be at the end of their useful life Replace the batteries Batteries should be replaced when they do not provide over 100 pages of continuous printing Paper jamming Ribbon may not be installed correctly Re install ribbo...

Page 26: ...ns However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separat...

Page 27: ...24 RP SERIES OF PRINTERS USER S GUIDE ...

Page 28: ...nthead or printer mechanism was directly caused by the use of non certified or non approved supplies Datamax O Neil reserves the right to hold the user responsible for all labor and material charges required for the repair Copyright This manual and any examples contained herein are provided as is and are subject to change without notice Datamax O Neil makes no warranty of any kind with regard to t...

Page 29: ...26 RP SERIES OF PRINTERS USER S GUIDE For more information For more information about using the printer contact Datamax O Neil at 949 458 0500 or visit www datamax oneil com ...

Page 30: ...COPYRIGHT 2010 DATAMAX O NEIL ...

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