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If experiencing this problem…
Try this solution…
Present sensor not functioning,
labels continue to print
uninterrupted:
•
Present sensor switch in OFF position; Move present sensor switch to
the ON position.
•
Present sensor disabled; Change the present sensor operation to
enable using the Windows printer driver properties or Datamax Printer
Configuration Utility (DMXConfig). Ensure present sensor switch set to
ON.
Printer attempts to load with no
media installed:
•
Debris in label edge sensor; Air blow out debris, clean with alcohol and
lint free material.
•
Out of Stock setting is too low; Run Quick Media Calibration using
Datamax Printer Configuration Utility (DMXConfig).
•
Out of Stock setting is too low; Increase OOS Maxvolt using Datamax
Printer Configuration Utility (DMXConfig).
Media not auto-loading while
motor attempts to load:
•
Leading edge of media is rough, catching in Label Edge Sensor, or
preventing label from engaging onto platen roller; Cut a clean leading
edge at or just prior to leading edge of label. Reinsert leading edge of the
media into label guides, feed the media into the guides until motor begins
to move.
•
Out of Stock setting is too low; Increase OOS Maxvolt using Datamax
Printer Configuration Utility (DMXConfig).
Media not auto-loading; motor
makes no attempts to load:
•
Media inserted before printer ready; Remove media from label guides
and reinsert.
Erratic feeding:
•
Media sensor may require cleaning; the media sensor is located in the
left media guide towards the front of the printer.
•
The printer may require Top of Form Calibration; Perform the Calibration
Procedure via the DMXConfig program.
Erratic printing (instead of the
label format, strange characters
are printed):
•
The printer may be in Hex Dump Mode; Unplug the printer for 5 seconds
and then reconnect power.
•
If using the serial port for communicating, check both the host and
printer port settings; the printer may be set to eight data bits while the host
is set to 7 (or vice versa).
Intellifont will not print:
Intellifont format is Little/Big Endian specific. The printer uses Big Endian.
Refer to your font supplier for information.
Light print on the label:
•
Printhead not latched; Press down on printhead to assure it is in its
locked down position.
•
The Printhead Pressure may be incorrectly adjusted; click here to adjust.
•
The Printhead or Platen Roller may be dirty or worn; clean or call for
service.
•
Incorrect Power Supply; be sure to only use the power supply shipped
with the printer.
