Datamax Allegro 2 Operator'S Manual Download Page 76

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Troubleshooting

Allegro2

Erratic Printing

(Prints strange characters instead of the correct label format).

a. Printer is in the test mode. Reset the Printer via software, or

simultaneously press the Cancel and Pause Buttons, or turn the
Printer ‘off’ and then ‘on’ again.

b. Printer is set for 8-data bits but the transmitting device is set up

for seven data bits (or vice versa). Check the current data bits
setting from the Operators Panel.

Ribbon Does Not Advance

(Printer advances paper but ribbon does not advance).

a. Ribbon is installed incorrectly. Make sure the dull side (inked

side) of the ribbon is facing the paper.

b. A bad ribbon/paper combination is resulting in an insufficient

amount of friction between paper and ribbon. Ensure the correct
type of ribbon is being used.

Skips Every Other Label

(Print quality is good but skips every other label).

a. The label is formatted too close to top edge of the form. Leave

white space equal to 8-dot rows at the top of the label,
approximately .02" (.5mm).

b. Check operation of the Top-of-Form Sensor.

Unable to print in rotation 4

a. Characters are formatted outside the dimensions of the label.

Check that the row/column values provide enough room for the
height of the characters or barcode to be printed.

Summary of Contents for Allegro 2

Page 1: ...Allegro 2 Operator s Manual ...

Page 2: ... copy the EPROM s or the information contained in the EPROM s The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or inability to use the Firmware Software Informat...

Page 3: ...se see below For 230 Volt Operation Europe Use a cord set marked HAR consisting of a min H05VV F cord which has a minimum 0 75 square mm diameter conductors provided with an IEC 320 receptacle and a male plug for the country of installation rated 6A 250V FCC This device complies with Part 15 of FCC rules Note This equipment has been tested and found to comply with the limits for a Class A digital ...

Page 4: ......

Page 5: ...nter from overheating make sure all openings on the Printer are not blocked Do not place the Printer on or near a heat source i e a radiator or heat register Do not use your Printer near water or spill liquid of any kind into it Be certain that your power source matches the rating listed on the back of the Printer If you are unsure check with your dealer or with your local power company Do not pla...

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Page 7: ...2 Options 12 Setting up the Printer 2 0 Checking Voltage Selection 15 2 1 Power Up Self Test 15 2 2 Interfacing to the Printer 17 2 3 Sample Installations 18 2 4 Switch Settings 20 2 5 Programming Commands 23 2 6 Programming Examples 28 Creating Labels Using Internal Batch Software 3 0 Introduction 31 3 1 The Printer used with a LINK CRT 32 3 2 Formatting and Printing Labels 35 3 3 Create Modify L...

Page 8: ...upport 65 4 3 Troubleshooting 66 Maintenance 5 0 Introduction 69 5 1 Cleaning Schedule 70 5 2 Cleaning the Printhead 70 Appendix A ASCII Control Code Chart A 1 Appendix B Switch Settings and Cable Interfacing B 1 Appendix C Available Fonts and Barcodes C 1 Appendix D Error Codes D 1 Appendix E Cable Listings E 1 Appendix F Specifications F 1 Appendix G Warranty Information G 1 ...

Page 9: ...ermal and thermal transfer label printers in retail office and industrial applications 1 1 Unpacking and Inspection Inspect the shipping container s if damage is evident contact the carrier to specify the nature and extent of the damage Remove the contents from the box The Printer is enclosed in a plastic bag to reduce the chance of moisture damage during shipment remove the plastic bag before use...

Page 10: ...rom the side Figure 1 3 is a back view of the Printer Figure 1 5 is a view of Printer s switches and indicators In this manual we will refer to the components and connectors depicted in these illustrations If you are not installing the optional Cutter or Front Rewind then you should proceed to install the Front Tear Bar Assembly at this time see Figure 1 4 Figure 1 2 Mechanism Detail ...

Page 11: ...Getting Started Allegro2 3 Figure 1 3 Rear View ...

Page 12: ...r s Side Cover 2 Disengage the Printhead by rotating the Head Lift Lever counterclockwise to the up position 3 Fit the Tear Bar Assembly to the slots below the drive roller and push it down until it snaps into place 4 Engage the Printhead by rotating the Head Lift Lever clockwise to the down position Figure 1 4 Tear Bar Assembly Installation ...

Page 13: ...le buttons three indicators lights LEDs one switch and one POT see Figure 1 5 A brief description of the buttons lights switch and POT are listed in this section Figure 1 5 Buttons Lights and Switches Power Light The power light is turned on after the power switch on the rear of the Printer is turned on ...

Page 14: ...of labels on the counter unless interrupted Turn off the pause light Pause Light The pause light will turn on if any of the following occurs The pause button is pressed A print job is canceled with the stop cancel button A fault occurs with the cutter or rewind option Stop Cancel Button This button allows the operator to stop and cancel a run of labels in the process of being printed and continue ...

Page 15: ...osition For thermal transfer printing ribbon installed slide the switch to the on position Darkness POT This POT is used to fine adjust the print darkness due to variations in different media s and printheads Note Do not use this control for adjusting individual label printing jobs rather use the software control with the ALT P Print Parameters Screen in the Internal Batch Mode see Section 4 or th...

Page 16: ...t the cover of the Printer from the right hand side to locate the installation instructions Figure 1 6 Label Loading Diagram Labels The Printer uses labels up to 4 65 118mm wide The maximum diameter of a roll of labels used in the Printer is 8 203mm If a label is narrower than 3 5 89mm then the Printhead must be adjusted off the roller Please refer to Section 4 2 2 Adjusting Printhead Pressure and...

Page 17: ...ever clockwise to the down position If the Media is not sensing try adjusting the sensor position by turning the adjustment knob for the movable sensor The gauge behind and below the Printhead can be viewed for making this adjustment If the label s edge is not detected within 12 305mm of feeding the Printer will stop and the Paper Out Indicator will remain illuminated In this case check the thread...

Page 18: ...e placed on the hub To load the ribbon complete the following steps 1 Disengage the Printhead by rotating the Head Lift Lever counterclockwise to the up position 2 Slide the Ribbon on to the Ribbon Supply Hub Route the ribbon see Figure 1 7 and attach the ribbon to the Ribbon Take up Hub 3 Engage the Printhead by rotating the Head Lift Lever clockwise to the down position Figure 1 7 Ribbon Loading...

Page 19: ...uilt in capabilities primarily for the use of storing graphic images and bitmaps of smooth fonts and for storing label formats that can be recalled by host computers The Label Printer has one module slot located on the left side for use with Memory Module Cartridges To install a Memory Module Figure 1 8 Inserting a Memory Module ...

Page 20: ... 256K of data storage for fonts graphic images or label formats An additional feature of the 512K RAM Module is that the Printer will use a part of its memory to extend the Printer s bit mapped label length from 8 25 210mm to 20 25 514mm 256K Flash EEPROM Module Flash EEPROM Modules provide the same features of RAM Modules with the added benefit of virtually permanent storage A Write Protect Switc...

Page 21: ...sent Sensor Kit or the option can be purchased and installed at a later date The Present Sensor allows the Printer to be configured for one up printing With the sensor installed and enabled the Printer will not print the next label in its internal buffer until the last label printed has been removed from the Printer Media Rewinder The Media Rewinder is a factory installed option that has a couple ...

Page 22: ...Getting Started 14 Allegro2 ...

Page 23: ... check with a qualified service technician to verify the installation before connecting power 2 1 Power Up Self Test Once labels are installed in the Printer as described in Section 1 4 a Self Test should be performed The Printer will power up in the Self Test Mode when the Feed Button is pressed as the Printer is being turned on Initial power up will take approximately 7 seconds The Printer shoul...

Page 24: ...Test pattern An example of a test pattern is shown in Figure 2 1 After the test pattern has printed successfully the Printer s power switch must be turned off and then turned on again to reset the Printer THR JANUARY 30 1997 15 17 030 VER CA02 01 0111 01 16 97 SYSTEM ROM CHECKSUM B763 IS GOOD SYSTEM ROM CHECKS GOOD SERIAL PORT BAUD RATE IS 96ØØ TRANSFER SWITCH I S ON SETUP SWITCH 1 2 3 4 5 6 7 8 O...

Page 25: ...the Printer to the host will be either a straight cable or a null modem cable This cable connects the DB 25 connector labeled Serial Port on the back of the Printer to the serial data connector on the host device The pin configuration of the Printer for most descriptions of the RS 232 interface on a DB 25 connector is Data Terminal Equipment DTE Pin 2 is transmit pin 3 is receive and pin 7 is grou...

Page 26: ...turn on switch 7 at the rear of the Printer Next plug the module into the slot on the side of the Printer to store label formats on the module For a detailed explanation of the operation of this configuration refer to Section 3 Creating Labels Using Internal Batch Software Connecting to a PC A cable should be selected refer to Table 2 1 and connected to a PC via a RS 232 port It is recommended tha...

Page 27: ... Minicomputer Connecting the Printer to most minicomputers is similar to connecting to a PC Most minicomputers made by Digital Equipment Hewlett Packard Unisys etc have ASCII RS 232C serial ports similar to PCs Interfacing to IBM systems sometimes requires a protocol converter The cable you select for connecting the Printer to a minicomputer will vary depending on the type of computer system you h...

Page 28: ... converters combining two functions into one box Many of these products are available from the manufacturer of your computer equipment or your local reseller Please note that additional commands may be necessary to control the protocol converter you select for your data interface 2 4 Switch Settings There are eight switches located on the back of the Printer as shown in Figure 2 2 The function of ...

Page 29: ...ff on on on SW 2 off off on on off off on SW 3 off on off on off on on Table 2 2 Baud Rate The Printer can accept 7 or 8 bit data while ignoring parity It also requires at least one stop bit This configuration assures the highest degree of compatibility with most serial devices even if the data format arrangement of the host cannot be modified Switch SW 4 located on the back of the Printer selects...

Page 30: ...oftware Program This program is explained in Chapter 3 There is a software command that will perform the same option as this switch it is the STX g Command Switch SW 8 Controls the optional Cutter SW 5 Prodigy Compatibility On Prodigy Off Allegro SW 6 Present Sensor Option On Present Sensor Enabled Off Present Sensor Disabled SW 7 Internal Batch Software On Internal Batch Enabled Off Internal Batc...

Page 31: ...take ASCII Char Decimal Value HEX Value DOS Prompt Attention Getter For SOH 1 01 Ctrl A Immediate Commands STX 2 02 Ctrl B System Level Commands ESC 27 1B Ctrl Font Loading Commands Table 2 5 Attention Getters When the Printer receives an Immediate Command it will cease whatever it is doing and perform that command Commands of all types must be in this sequence 1 Attention Getter 2 Command Charact...

Page 32: ...rint a label while a second is formatting in memory E Set quantity for stored label Ennnn Set Quantity for stored label e Select edge sensor Used for see through media sensing F Form feed Feeds one label at a time f Set form stop position Backfeed Set distance to peel tear off position fnnn 3 digits from sensor G Print last label format I Input graphics data block See Programmer s Manual for forma...

Page 33: ... Set up for one print buffer Set for 1 dot buffer processing Use for full length dot buffer processing T Printhead dot pattern test label t Test RAM memory module Must be in Test Mode a bbbK Module Good bbb 256 or 512 for size of module U Label format field replacement V Software switch settings Vn n 4 Label Present 2 Internal Batch 1 Cutter Enable v Firmware version information Sends version stri...

Page 34: ...ps Default is D22 E Terminate field generation and print label G Place data in global register H Enter heat setting The amount of heat applied per dot row can be used to help control print quality Hnn nn 2 digits 1 30 10 is nominal and default m Set metric mode The Printer must be reset in order to return to standard measure M Set mirror image mode Mirror Images current formatted label M must be r...

Page 35: ...ered field incrementing 0 Z p Zero fill character ii Data added to field Make last field entered decrement alphanumeric pii Make last entered field decrementing 0 Z p Zero fill character ii Data subtracted from field Set count by amount nn Set count by amount nn 2 digits Skip of labels before updating count fields and time fields Table 2 8 Label Formatting Commands Continued There are two special ...

Page 36: ...e 2 10 CC P PR Description c D N N Assign Font ID Number ID Number 100 to 999 s W Y N Font Descriptor c E N N Character Code ASCII Value of Character s W Y N Character Download Data Bytes of Bit mapped Data Table 2 10 Font Loading Commands CC Command Character P Must Supply Parameters Y N PR Printer Responds Y N 2 6 Programming Examples STX L CR H07 CR D11 CR 19110080100002510K OHM 1 4 WATT CR 1a6...

Page 37: ... to print any of the bar codes shown in Appendix C by altering the example s fields Refer to Figures 2 4 and 2 5 for a brief explanation of the data fields STX L CR D11 CR 1A93040001501000123456789 CR 121100000000100Barcode A CR E STX L Syntax L on line 1 is used to enter the label formatting mode Figure 2 4 Example line 3 Figure 2 5 Example line 4 ...

Page 38: ...Setting Up Your Printer 30 Allegro2 ...

Page 39: ...ion focuses on the Printer s internal labeling software program The program uses two screens one to create or modify a label and the other to print a label A system maintenance screen is included for printing test labels copying and formatting memory modules and performing several other functions Internal Batch Modules can store up to 200 label formats per Flash Module and each can hold up to 128K...

Page 40: ... cords for the Printer and the LINK CRT terminal Note The Printer connects to the LINK MAIN port not the LINK parallel port 2 Check LINK CRT Settings The LINK CRT is shipped ready for use with the Printer and the settings are pre set and should be changed only when necessary If the terminal s settings have been changed since shipment from the factory follow the terminal s set up procedure to reset...

Page 41: ...r use with PCs To use the CRT turn Dip Switch S1 7 to the on position and insert the 256K Flash Module into the Printer before turning the power on Plug the module into the module slot as described in Section 1 6 Ensure that the lettering is facing toward the front of the Printer When the Printer is turned on it will recognize that the module has been formatted as an Internal Batch Software Module...

Page 42: ...he off position Label formats cannot be sent to the module if the switch is in the on position To prevent accidental changes or modifications to formats turn the Write Protect Switch back to the on position 4 Verify Setup Power Up and Load Media Check that all connections are made and that Dip Switch S1 is correctly configured Turn on the CRT and Printer Power Switches Press the F1 key on the CRT ...

Page 43: ...e uppercase A through R except P Postnet Barcodes without human readable interpretation lines are lowercase a through r all fonts and barcodes can be magnified in height and width Menu Screens The following three menu screens are available in the Printer s internal labeling software program 1 Create Modify Label 2 Print Label 3 System Maintenance Function Keys Nine function keys labeled F1 to F9 a...

Page 44: ...ch allows immediate editing of the new label format The F3 copy feature will also copy the current field to the next field when the cursor is at the farthest left position of the Create Modify Label Screen F4 KILL Used in the Create Modify Label Screen only Enter an existing label name followed by the F4 key The message Remove Label Y N will appear Answer yes or no with the Y or N key If Y the lab...

Page 45: ... OFFSET 02 20 ROW OFFSET 00 00 COLUMN OFFSET 00 00 COUNT BY 01 MAX LABEL WIDTH 04 10 MAX LABEL LENGTH 12 00 CONTINUOUS FORMS NO ACTIVE BUFFERS 1 2 01 CUT BY PER CUT 0001 SENSOR TYPE EDGE EDGE REFLECTIVE E Figure 3 1 ALT P Screen Print parameters include row and column offsets form edge offset label advance dot size heat setting etc Use the arrow keys to move from one position to the next Key in an...

Page 46: ... Screen the changes are saved with the label format If they are changed in the Print Label Screen they are not saved and will affect only the current print job Changing parameters in the Print Label Screen is useful when testing a new label to determine optimum print parameter settings for that particular format F7 and ALT I This function is used in the Create Modify Label Screen to insert a new f...

Page 47: ...swer for the prompt and moves the cursor to the next position if the answer is acceptable arrow keys Used to move the cursor left and right and up and down in the Create Modify and Print Screens Up and down arrows in the Create Modify Screen are restricted to the ROT position ESC Ends the formatting for a particular label and returns the cursor to the top of the screen The Esc key allows the F1 ke...

Page 48: ...w label is as follows 1 Power up the CRT terminal with the switch on the front of the unit Turn the Printer on with the Power Switch located in the back of the Printer The CRT screen will look like this PRINT LABEL MODULE NAME ________________ LABEL NAME ________________ QUANTITY ________________ Figure 3 2 Print Label Screen Header Press the F1 key and the screen will look like this CREATE MODIFY...

Page 49: ...d into fields A field is a set of information such as a product name address barcode number etc that is specified on individual lines on the CRT screen Because fields are independent of each other it is possible and sometimes desirable to place two or more fields on the same horizontal or vertical measurement Be careful not to print one field over another ...

Page 50: ... 00 30 00 20 D DA100 PB B 1 X 1 1 0 00 00 20 00 15 D L400080 1 Y 1 1 0 00 01 50 02 85 D SW5 1 a 6 2 0 40 01 35 00 15 D DA100 PB B 1 1 2 2 0 00 01 20 00 65 D DA100 PB B 1 3 1 1 0 00 03 20 00 20 D SWITCH ACTION 1 1 2 2 0 00 03 00 00 20 D SPST on None OFF 1 3 1 1 0 00 02 70 00 20 D TERMINALS 1 1 2 2 0 00 02 50 00 20 D SOLDER SPADE 1 3 1 1 0 00 02 20 00 20 D RATING 1 1 2 2 0 00 02 00 00 20 D 10 AMPS 1...

Page 51: ...ltiplication factors An alphanumeric CG Triumvirate font type followed by the return key the only choice is 9 See Appendix C for examples of each available font type and for the actual printed size of the font using different multiplication factors The point size is selected in the barcode height field Values are 001 through 010 A barcode followed by the return key Choices are uppercase A through ...

Page 52: ...he return key the cursor will move to the XW position 6 The XW and XH positions are used to magnify widths and heights of fonts and to change the wide narrow ratio of barcodes If you wish to magnify the width of a font valid responses are 1 through 9 and A through O The default value is 1 for fonts If you wish to magnify the width of a barcode valid responses are 1 through 9 and A through K The de...

Page 53: ...be a 10 mil 010 narrow bar Pixel sizes by label format are specified in the Print Parameters Screen Enter the desired XH dimension and press the return key The cursor will move to the bar height BH position 8 In the BH position a 3 digit number defines the printed bar height for the field or defines a smooth font For UPC EAN barcodes the default value is 0 80 20mm For all other barcode fields the ...

Page 54: ...the bottom of the field For example if using font 6 the measurement will be to the bottom of the alphanumeric letters If using a barcode the measurement will be to the bottom of the barcode s human readable line If the barcode being printed does not have a human readable line measure to the bottom of the bars When rotating a barcode or alphanumeric field the row measurement is specified as the amo...

Page 55: ...signify this is a prompt Any data typed in the Data Prompt Position will reappear on the Print Label Screen This allows a label format to be set up ahead of time but with the ability to change variable information every time that format is printed For example if you are printing inventory labels information like the company name date and factory location is in the same position on every label Howe...

Page 56: ...ment Any data entered in the Data Prompt Position will appear on the Print Label Screen as a comment This function is a useful way to give the operator special instructions such as how to load a particular type of media for the labels to be printed Comment fields do not affect the printing of the label Press the R key to request a repeat of the previous field s data Press the T key to print the ti...

Page 57: ...v vertical height of line LINES lhhhhvvvv l l specifies line drawing hhhh horizontal width of line vvvv vertical height of line Note Reverse printing is accomplished by printing a very high or wide solid line Text placed at the same coordinates inside the line is reversed with white letters on a black background BOXES Bhhhvvvbbbsss B B specifies box drawing hhh horizontal width of box vvv vertical...

Page 58: ...ple if is entered all insignificant characters will be filled with If 0 is entered the field will fill with zeros nn increment value desired If 01 is entered it will increment by ones i e 1 2 3 etc If 02 is entered it will increment by two i e 1 3 5 7 etc nn can be any value up to 99 An entry of 02 will print like this 02 04 06 08 10 Once in the Print Label Screen the operator is prompted for an i...

Page 59: ...d date string data is selected by using characters A through Z and a through f as shown in Table 3 4 in order to retrieve data from the Printer s internal clock w W W W m m M M M M M M M M M d A B C D E F G H I J K L M N O P d y y y y h h H H n n a a j j j Q R S T U V W X Y Z a b c d e f Table 3 4 Time and Date Information Format w Day number 1 Monday W Day of the week name mm 2 digit month M Mont...

Page 60: ...ess the return key The cursor will move to the next line on the screen for another field of information Enter additional fields of information as desired To print a sample label press the ALT X key and the Print Screen will appear with a quantity of 0001 Press Enter again and a sample label will be printed The Create Modify Label Screen will return After all fields are completed press the Esc key ...

Page 61: ...d press the return key The cursor will move to the Quantity Position If the Printer does not find the Label Name you entered you will receive an error message and will need to re enter the Label Name When in the Label Name position you can use the F2 key LIST to list all of the names available in the currently installed memory module 2 Enter a number not more than four digits long to indicate the ...

Page 62: ...d the cursor will return to the Sample Position At this point you can proceed to step b or you can stop the run by pressing the up arrow key to move the cursor back to the Label Name position Press the F1 key to re edit your format in the Create Modify Label Screen b If you do not need a sample press the N key or the return key for no The number of labels you requested will be printed After the pr...

Page 63: ...AND FORMAT MODULE 2 COPY MODULE 3 METRIC NO 4 PRINT TEST LABEL 5 SYSTEM TEST LABEL 6 EDIT MODULE NAME 7 RESET PRINTER 8 EXIT TO RS 232 SYSTEM 9 PACK MODULE DATA ENTER NUMBER ________ Figure 3 6 System Maintenance Menu To exit the screen press the Esc key All System Maintenance Screen choices are explained below Test and Format Module Used to format or reformat the memory of a Flash Module Tests th...

Page 64: ...s and checks both ROM and RAM Prints a Printhead Test Label after the system test Edit Module Name This will allow you to change the name of the module Reset Printer This is the same as the SOH Command in the standard Printer Mode If switch 7 is on than the Internal Batch will take over Exit To RS 232 System This is the same as turning Switch 7 off and resetting the Printer You can use the STX g c...

Page 65: ...mmand Valid Inputs ROT 1 2 3 and 4 FNT Fonts 0 through 8 Smooth Font 9 Human Readable Barcodes Uppercase A through S Except P Postnet Non Human Readable Barcodes Lowercase a through s X Boxes and Lines Y Graphics XW 1 through 9 and A through O XH 1 through 9 and A through O BH 0 00 to 9 99 ROW 00 00 to 99 99 COL 00 00 to 04 10 TYPE D Data P Prompt C Comment R Repeat T Time and Date Consecutive Num...

Page 66: ...dge Offset to Form Edge Offset Row Offset 000 000 to 999 Column Offset 000 000 to 410 Update Count on 01 01 to 99 Max Label Width 410 050 to 410 Max Label Length 1200 0500 to 9999 Cut By Amount 0001 0001 to 9999 Sensor Type Edge Edge Reflective Special Keys Key Function F1 Esc Switch F2 List F3 Copy F4 Kill F5 ALT S System Maintenance F6 ALT P Print Parameters Screen F7 ALT I Insert Format Line F8...

Page 67: ...r than the recommended 4 mil stock It also provides basic ideas to help identify common installation and communication interface problems If there is any doubt about your ability to perform the procedures outlined in this chapter contact a qualified service technician or your service representative for instruction before making any adjustments ...

Page 68: ...le low cost direct thermal stocks have high reaction temperatures therefore it takes a great deal of heat to make clear images on this type of paper The Printer has two ways to compensate for this first set the burn time to a higher value by using the H Label Formatting Command This causes more heat to be transferred into the media and consequently generates a darker image Second adjust the Printh...

Page 69: ...ck the Printhead burn line needs to be further back on the roller where there is more contact with the roller This causes heat to transfer to the paper more efficiently Tag Stock or Stiff Media The Printer is adjusted at the factory using 5 mil 005 thick label stock If heavier tag stock is used the Printhead may need to be adjusted forward Mechanical Adjustments The Printer s Printhead is precisel...

Page 70: ... even a 1 4 turn will cause a big difference in print quality Caution Do not turn the Head Adjustment Screws more than 2 complete turns in either direction Damage to the head mount assembly will result if the adjustment screws are turned too far The alignment procedure and the sequence that should be followed is described in section 4 2 1 This procedure should cure any Printer that may be troubled...

Page 71: ... the up position and slide the Media Guide in or out until the inside edge of the stock is gently resting against the inner Media Guide 2 Ribbon Feed and Tracking Adjustments Complete the following steps to complete the Ribbon Feed and Tracking Adjustment Turn the Power Switch to the on position and use full width paper and ribbon for this adjustment Install a Thermal Transfer Ribbon Media in the ...

Page 72: ... the Ribbon Shield to the Printhead Mount Assembly Re check the ribbon travel to make certain that the ribbon tension is even across the entire width of the ribbon d Feed three or four labels and observe the ribbon as it travels from the Ribbon Supply Hub f Feed the ribbon and paper out the front of the Printer together and check the ribbon for drifting If the ribbon overlaps one edge of the paper...

Page 73: ...Troubleshooting Allegro2 65 ...

Page 74: ...ear The Head Support Plate needs to be engaged only when the media width is less than 3 5 89mm To make this adjustment loosen the two mount screws that fasten the Head to the Support Plate leaving the screw on the left slightly snug Load the media and engage the Printhead by rotating the Head Lift Lever to the down position Turn the adjustment screw clockwise until the support plate moves down and...

Page 75: ...r problems that persist or are not covered in this section Unacceptable Print Quality a Dirty Printhead Clean the Printhead b Printhead temperature is too high Use the software control to adjust the burn time or heat setting c Incorrect ribbon paper combination being used Be sure to use the correct ribbon type The Printer Does Not Print or Prints Several Labels at once a Labels are incorrectly loa...

Page 76: ...is installed incorrectly Make sure the dull side inked side of the ribbon is facing the paper b A bad ribbon paper combination is resulting in an insufficient amount of friction between paper and ribbon Ensure the correct type of ribbon is being used Skips Every Other Label Print quality is good but skips every other label a The label is formatted too close to top edge of the form Leave white spac...

Page 77: ...a Printhead is adjusted for thick media or cardstock b Printhead is not properly aligned call for service Printer fails to turn on a Blown fuse see Figure 1 3 for location call for service b Faulty AC cord c Bad Printer Power Switch call for service d Faulty AC wall outlet ...

Page 78: ... or sponge Do not use abrasive cleansers or solvents Drive Roller Print quality may be affected if the drive roller becomes contaminated with grit label adhesive or ink To clean the Drive Roller complete the following steps 1 Remove the Tear Bar Assembly see Figure 1 4 2 Turn the Head Lift Lever to raise the Printhead to the up position 3 Dampen a clean soft cloth with Isopropyl Alcohol and wipe o...

Page 79: ...Platen Roller Turn the power off Rotate the Platen Roller and clean it thoroughly with solvent and a cotton swab After every roll of media Peel Off Roller Rotate the Peel Off Roller and clean it thoroughly with solvent and a cotton swab After every roll of media Media Path Solvent After every roll of media Peel Tear Bar Solvent As needed Media Sensor Air blow Monthly Exterior Mild detergent or des...

Page 80: ...d turn the Head Lift Lever to the up position 3 Dampen a cotton swab with isopropyl alcohol and insert into the Printhead as shown below Gently rub the underside of the Printhead with the moistened swab Figure 5 1 Cleaning the Printhead Note The Printhead should be cleaned every time a new roll of media is installed ...

Page 81: ...Maintenance Allegro2 73 ...

Page 82: ......

Page 83: ... 12 0C 44 2C L 76 4C l 108 6C Ctrl M CR 13 0D 45 2D M 77 4D m 109 6D Ctrl N SO 14 0E 46 2E N 78 4E n 110 6E Ctrl O SI 15 0F 47 2F O 79 4F o 111 6F Ctrl P DLE 16 10 0 48 30 P 80 50 p 112 70 Ctrl Q DC1 17 11 1 49 31 Q 81 51 q 113 71 Ctrl R DC2 18 12 2 50 32 R 82 52 r 114 72 Ctrl S DC3 19 13 3 51 33 S 83 53 s 115 73 Ctrl T DC4 20 14 4 52 34 T 84 54 t 116 74 Ctrl U NAK 21 15 5 53 35 U 85 55 u 117 75 C...

Page 84: ...Maintenance A 2 Allegro2 ...

Page 85: ...171 AB 203 CB Ù 235 EB î 140 8C 1 4 172 AC 204 CC y 236 EC ì 141 8D 173 AD 205 CD Y 237 ED Ä 142 8E 174 AE 206 CE 238 EE Å 143 8F 175 AF 207 CF 239 EF É 144 90 176 B0 Ò 208 D0 240 F0 Æ 145 91 177 B1 D 209 D1 241 F1 Æ 146 92 2 178 B2 Ê 210 D2 242 F2 ô 147 93 3 179 B3 Ë 211 D3 3 4 243 F3 ö 148 94 180 B4 È 212 D4 244 F4 ò 149 95 Á 181 B5 213 D5 245 F5 û 150 96 Â 182 B6 Í 214 D6 246 F6 ù 151 97 À 183 ...

Page 86: ......

Page 87: ... off on off on off on on Table B 1 Baud Rate SW 4 Data Bits Parity Stop Bits on 7 None 2 off 8 None 1 Table B 2 Word Length SW 5 Prodigy Compatible On Prodigy Off Allegro SW 6 Present Sensor On Enabled Off Disabled SW 7 Internal Batch Software On Internal Batch Enabled Off Internal Batch Disabled SW 8 Cutter On Cutter Enabled Off Cutter Disabled Table B 3 Options ...

Page 88: ...properly Signal Pin TX 2 RX 3 BUSY 20 Ground 7 Jumper 4 to 5 Shield 1 Table B 1 I O Port Wiring When the Printer is turned on it will default to pre determined interfacing parameters The default values are in Table B 2 Paramete r Default Value BAUD 9600 Data Bits 8 Parity None Stop Bits 1 Table B 2 Printer Default Communication Parameters Altering the switch positions of Dip Switch S1 on the back ...

Page 89: ...ng command Z These fonts are non proportional monospaced fonts all of the characters take up the same amount of space when printed The Triumvirate font number 9 is a proportional font each character will take up a different amount of space when printed Font Valid ASCII Characters 0 32 127 1 32 168 171 172 225 2 32 168 171 172 225 3 32 35 38 40 58 65 90 128 142 144 146 153 154 156 157 165 168 225 4...

Page 90: ...7 2 Font 2 18 10 2 Font 3 27 14 2 Font 4 36 18 3 Font 5 52 18 3 Font 6 64 32 4 Font 7 32 15 5 Font 8 28 15 5 Table C 2 Font Sizes Font 0 96 character alphanumeric upper and lower case Font 1 145 character upper and lower case alphanumeric w descenders and ascenders Font 2 138 character alphanumeric upper and lower case Font 3 62 character alphanumeric uppercase ...

Page 91: ...Available Fonts and Barcodes Allegro2 C 3 Font 4 62 character alphanumeric uppercase Font 5 62 character alphanumeric uppercase Font 6 62 character alphanumeric uppercase ...

Page 92: ...A size I Font 8 OCR B size III Font 9 Internal Triumvirate font Point sizes are selected by the number in the barcode height Larger point sizes can be obtained by increasing the height and width multipliers see the Programmer s Manual for more information ...

Page 93: ... 32 36 39 42 43 45 57 65 90 2 1 3 1 I Varies No 36 43 45 58 65 68 2 1 3 1 J Varies M 10 48 57 Numeric only 2 1 3 1 K Up to 14 M 10 48 57 Numeric only Option is Last Character for Second M 11 Checksum 2 1 3 1 L 13 M 10 48 57 Numeric only 2 1 3 1 M 2 Yes 48 57 Numeric only 2 1 4 1 N 5 Yes 48 57 Numeric only 2 1 4 1 O Varies No 0 127 ASCII characters 2 1 4 1 p Varies Yes 48 57 Numeric only Same as fo...

Page 94: ...le Fonts and Barcodes C 6 Allegro2 Barcode A Code 3 of 9 Barcode B UPC A Barcode C UPC E Barcode D Interleaved 2 of 5 Barcode E Code 128 Barcode F EAN 13 Barcode G EAN 8 Barcode H Health Industry Barcode HBIC ...

Page 95: ... I Codabar Barcode J Interleaved 2 of 5 w module 10 checksum Barcode K Plessey Barcode L Interleaved 2 of 5 w module 10 checksum and shipping bearer bars Barcode M 2 Digit UPC addendum Barcode N 5 Digit UPC addendum Barcode O Code 93 Barcode p Postnet ...

Page 96: ...Available Fonts and Barcodes C 8 Allegro2 Barcode Q UCC EAN Code 128 Barcode R UCC EAN Code 128 KMART NON EDI ...

Page 97: ...There is an input buffer overflow situation Uppercase R This code is sent every time the Printer is turned on It signals that there was a hardware reset Uppercase T This code signals that there was a software reset A software reset results from sending the SOH command sequence to the Printer or by doing a front panel reset ...

Page 98: ...D 2 Allegro2 ...

Page 99: ...ter to PC 9 Pin DB9S RS 232 556002 Printer to PC 25 Pin DB25S RS 232 899516 Printer to PC Parallel Port DB25P Table E 1 Printer Interface Cables Pin Description 1 CHASSIS 2 TXD RS 232 3 RXD RS 232 4 RTS 4 7k ohm to 5VDC 5 CTS input 7 LOGIC GROUND 14 5 VDC 100 mA maximum 20 BUSY output Table E 2 Printer Pin Connections ...

Page 100: ...E 1 Null Modem Cable MXM Note Cable is used for typical connection to other DCE equipment with Xon Xoff flow control STRAIGHT CABLE MM Figure E 2 Straight Cable MM Note Cable is used for typical connection to other DCE equipment with Xon Xoff flow control ...

Page 101: ... is used for connection to a PC compatible with DB25P communication ports Flow control is either Xon Xoff or CTS DTR PC DB9P TO PRINTER Figure E 4 PC DB9P to Printer Note Cable is used for connection to a PC compatible with DB9P communication ports Flow control is either Xon Xoff or CTS DTR ...

Page 102: ... is a one way communication self powered device No external power source is required The adapter has a sophisticated microprocessor built into the head assembly that converts standard Centronics parallel to RS 232 serial communication This cable is useful when using the Printer with a PC that has only a parallel Printer port available Figure E 5 Centronics Parallel Interface Converter Cable is use...

Page 103: ...r orientation Maximum Print Width 4 1 104mm Maximum Print Length 8 25 210mm with standard RAM up to 20 25 514mm with optional 512K memory module White Space Slew Rate 2 0 3 0 51mm 76 mm per second Maximum Fields Per 200 5K data per label maximum Label Minimum Dot Size 0 005 0 125mm square Optional Dot Sizes 0 010 0 250mm vertical 0 015 0 381mm vertical 0 010 0 250mm horizontal Label Backfeed For u...

Page 104: ...y up to 8x fonts and graphics can be printed in four directions 0 90 180 and 270 Character Density 33 83 CPI in font 0 at 1x 0 70 CPI in font 6 at 8x Barcodes Code 39 Interleaved 2 of 5 Code 128 subsets A B and C Codabar LOGMARS UPC A UPC E UPC 2 5 digit addendum s EAN 8 EAN 13 EAN 2 5 digit addendum s UPC random weight Code 93 MSI Plessey Universal Shipping Container Symbology UCC EAN Code 128 Po...

Page 105: ...aximum O D capacity full supply roll Label Material Thermal transfer plain coated papers vinyl Mylar metalized paper nonwoven fabric fine woven fabric thermal visible light scannable paper infrared scannable paper thermal ticket tag stock thermally sensitive plastic stock Thermal Transfer Ribbons Standard widths are 25mm 38mm 51mm 64mm 76mm 89mm 110mm 1182 360m length Media Sensing Moveable see th...

Page 106: ...0 100 D Label length 99 99 0 500 E Backing thickness 0 005 0 0023 F Label thickness 0 005 0 0023 G Width of sensor opening 0 500 0 200 H Distance from edge of Media to edge of sensor opening 2 250 0 200 I Reflective sensor mark width 4 00 1 000 J Reflective sensor mark length 99 99 0 100 K Distance between reflective mark 99 99 0 500 Units of measure are in inches Table F 1 Media Dimensions ...

Page 107: ... 9600 baud Character Set ANSI ASCII character set Word Length Selectable 7 bit or 8 bit data format Handshaking Xon Xoff in receive mode only and CTS DTR Input Buffer Approximately 7000 bytes Xoff is transmitted and DTR goes low when 750 bytes are available in the buffer Xon is transmitted and DTR goes high when 750 bytes are left in the buffer Characters are transmitted with no parity from the Pr...

Page 108: ...t Non conducting non corrosive Electromagnetic Radiation Moderate RF fields can be tolerated Physical Dimensions 9 0 H x 9 7 W x 16 6 D 229mmH x 246mmW x 422 mmD Weight 23 lbs 10 4 kg Options Front Rewind 6 152mm maximum O D capacity full supply roll 8 203mm maximum O D capacity full supply roll Cutter with Tray Maximum thickness of 0 010 254mm Font Memory Cartridges pre loaded from the manufactur...

Page 109: ...cs and formats 256K and 512K RAM Memory Modules Used for temporary storage of fonts formats and graphics 512K Module also extends label length to 20 25 514mm Parallel Adapter Converts Centronics Parallel type data to RS 232C PC Batch Software Stand alone label creation software package for IBM PC or compatible ...

Page 110: ...Specifications F 8 Allegro2 ...

Page 111: ... and workmanship for a period of 365 days from the date of shipment by Datamax Expendable and or consumable items or parts such as lamps fuses labels and ribbons are not covered under this warranty This warranty does not cover equipment or parts which have been misused altered neglected handled carelessly or used for purposes other than those for which they were manufactured This warranty also doe...

Page 112: ...aid in the original shipping containers to Datamax at 4724 Parkway Commerce Blvd Orlando Florida 32808 A Return Material Authorization RMA number must be issued before the product can be returned To open an RMA please call Datamax Customer Service Support Department at 407 523 5540 Please include your RMA number on the outside of the box and on the shipping document Include a contact name action d...

Page 113: ... or consequential damages or lost profits arising out of or relating to Datamax s products or the performance or a breach thereof even if Datamax has been advised of the possibility thereof Datamax s liability if any to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax hereunder by the purchaser for a defective product In no even...

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