Troubleshooting
16
Heron™ HD3130
Datalogic ADC Limited Factory Warranty
Warranty Coverage
Datalogic warrants to Customer that Datalogic's products will be free from defects
in materials and workmanship for a period of five (5) years from product shipment.
Datalogic ADC (“Datalogic”) hardware products are warranted against defects in
material and workmanship under normal and proper use. The liability of Datalogic
under this warranty is limited to furnishing the labor and parts necessary to rem-
edy any defect covered by this warranty and restore the product to its normal op-
erating condition. Repair or replacement of product during the warranty does not
extend the original warranty term. Products are sold on the basis of specifications
applicable at the time of manufacture and Datalogic has no obligation to modify or
update products once sold.
If Datalogic determines that a product has defects in material or workmanship, Da-
talogic shall, at its sole option repair or replace the product without additional
charge for parts and labor, or credit or refund the defective products duly returned
to Datalogic. To perform repairs, Datalogic may use new or reconditioned parts,
components, subassemblies or products that have been tested as meeting appli-
cable specifications for equivalent new material and products. Customer will allow
Datalogic to scrap all parts removed from the repaired product. The warranty peri-
od shall extend from the date of shipment from Datalogic for the duration pub-
lished by Datalogic for the product at the time of purchase (Warranty period).
Datalogic warrants repaired hardware devices against defects in workmanship
and materials on the repaired assembly for a 90 day period starting from the date
of shipment of the repaired product from Datalogic or until the expiration of the
original warranty period, whichever is longer. Datalogic does not guarantee, and it
is not responsible for, the maintenance of, damage to, or loss of configurations, da-
ta, and applications on the repaired units and at its sole discretion can return the
units in the “factory default” configuration or with any software or firmware up-
date available at the time of the repair (other than the firmware or software in-
stalled during the manufacture of the product). Customer accepts responsibility to
maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify Dat-
alogic of the claimed defect before the expiration of the applicable Warranty period
and obtain from Datalogic a return authorization number (RMA) for return of the
product to a designated Datalogic service center. If Datalogic determines Custom-
er’s claim is valid, Datalogic will repair or replace product without additional charge
for parts and labor. Customer shall be responsible for packaging and shipping the
product to the designated Datalogic service center, with shipping charges prepaid.
Datalogic shall pay for the return of the product to Customer if the shipment is to
a location within the country in which the Datalogic service center is located. Cus-
tomer shall be responsible for paying all shipping charges, duties, taxes, and any
other charges for products returned to any other locations. Failure to follow the
applicable RMA policy, may result in a processing fee. Customer shall be respon-
sible for return shipment expenses for products which Datalogic, at its sole discre-
tion, determines are not defective or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i)
any product which has been damaged, modified, altered, repaired or
upgraded by other than Datalogic service personnel or its authorized
representatives;
