Datalogic DLR-BT001 Series, Quick Reference Manual

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Datalogic Limited Factory Warranty
Quick Reference Guide 15
uct). Customer accepts responsibility to maintain a backup copy of its soft-
ware and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must
notify Datalogic of the claimed defect before the expiration of the applica-
ble Warranty period and obtain from Datalogic a return authorization
number (RMA) for return of the product to a designated Datalogic service
center. If Datalogic determines Customer's claim is valid, Datalogic will
repair or replace product without additional charge for parts and labor.
Customer shall be responsible for packaging and shipping the product to
the designated Datalogic service center, with shipping charges prepaid.
Datalogic shall pay for the return of the product to Customer if the ship-
ment is to a location within the country in which the Datalogic service cen-
ter is located. Customer shall be responsible for paying all shipping
charges, duties, taxes, and any other charges for products returned to any
other locations. Failure to follow the applicable RMA policy, may result in a
processing fee. Customer shall be responsible for return shipment
expenses for products which Datalogic, at its sole discretion, determines
are not defective or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered, repaired or
upgraded by other than Datalogic service personnel or its authorized rep-
resentatives;
(ii) any claimed defect, failure or damage which Datalogic determines was
caused by faulty operations, improper use, abuse, misuse, wear and tear,
negligence, improper storage or use of parts or accessories not approved
or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of product with any
other instrument, equipment or apparatus;