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Entrust Datacard Confidential
A: Two different options have been offered so that the yield can be matched with the color ribbon
to maximize efficiency. Refer to the table in the Supplies section of this document to determine
which option should be ordered.
Q: Why aren’t the ribbons the normal YMCKT that I’m used to?
A: The new CR805 uses pigment ink instead of dye. That means the ribbon panels are in a
different order, and use slightly different naming conventions. Refer to the table in the Supplies
section of this document to determine which option should be ordered.
Q: Can I use the same supplies on the laminator if I replace the CD800 with the CR805?
A: No, the CD800 is a direct to card printer, which uses different patch adhesion technology than
the CR805 retransfer printer. So while the same laminator may be used, the supplies will have to
be changed to patch laminates for the CR805 printer and CLM
SOFTWARE
Q: What Datacard® software supports the CR805™ printer?
A: Datacard
®
TruCredential software is tested to work with the CR805™ Card Printer. It will also
work with Entrust Datacard Adaptive Issuance Suite Remote Monitoring and Management
software.
Q: Can the printer be used with 3
rd
party software?
A: Yes, through use of the driver, 3
rd
party software can print cards using the CR805
SERVICE & SUPPORT
Q: What is the warranty for the CR805 Retransfer printer?
A: The CR805 card printer has a 36 month warranty for both the printer and printhead. Complete
warranty details can be found on PartnerPage
SM
.
Q: What service and support is available for the CR805 Retransfer Printer?
A: Please see the Service Announcement on PartnerPage
SM
for all service options.
ORDERING
Q: How do I order a CR805 Retransfer printer?
A: Please refer to Orders and Pricing on PartnerPage
SM
, or contact your regional customer service
representative, sales manager or sales support representative.
Q: How do I order a CR805 Retransfer printer demo package?
A: To order a CR805 Retransfer printer demo package, please see the announcement on a demo
program on PartnerPage
SM
.
