Trouble-shooting
Carry out the problem-solving measures described in the following section before contacting
Customer Support.
Turn off the DVD player immediately as soon as you suspect a malfunction.
Unplug the power plug and check whether the DVD player is unusually warm or whether smoke is
rising from it.
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Problem
Possible cause
Remedy
Disc cover not closed
Close disc cover
No disc inserted
Insert disc
Disc inserted the wrong way Insert disc with label facing up
Disc dirty or deformed
Clean disc, or insert other disc
Regional code of the player does not
match the regional code of the DVD
Purchase DVD with corresponding
regional code
The DVD player
does not work
Moisture on lens
Remove disc and turn off
DVD player for at
least two hours
Device not properly connected Check connections and
connect device inthe correct way
Headphones connected
(loudspeaker off)
Pull out the headphones
DVD sound settings incorrect Check sound settings and set sound
correctly
No audio
Disc dirty or deformed
Clean disc, or insert other disc
TV screen is off or in the incorrect
video mode
Turn on LCD screen and/or set correct
video mode
No video
Device not properly connected Check connections and connect device in
the correct way
Poor video and/or
audio quality
Disc dirty or deformed
Clean disc, or insert other disc
Loop mode is switched
on
Exit the loop mode
Repeated
playback of a
section
Disc dirty or deformed
Clean disc, or insert other disc
Obstacle between remote control
and DVD player
Remove obstacle
Remote control not pointed at DVD
player
Point remote control directly at DVD player
Remote control battery inserted the
wrong way
Check the battery's polarity and, if
necessary, insert battery correctly
Remote control
does not work
Battery too lo
w
o
r
c
ompletely
discharged
Insert new battery
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