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Service agreement
Introduction
The unit includes mechanical and electrical parts and the unit is often placed in a rough
environment where the components are exposed to different climate conditions.
Therefore the unit will need preventative maintenance on a regular basis.
Hotline
The After Sales Support Department of Dantherm Air Handling A/S is ready to help you
in case of a problem.
To be able to offer quick and efficient help, please have the following information ready
when contacting Dantherm Air Handling A/S:
•
Name
•
Company
•
Country
•
Phone no.
•
•
Type (unit)
•
Site/location (unit)
•
Serial no/order no.
•
Description of the problem
Contact Dantherm Air Handling A/S, ask for the After Sales Support department and
help will be provided as soon as possible:
Phone: +45 96 14 37 00
Fax:
+45 96 14 38 00
Email: [email protected]
Preventive
maintenance
Dantherm Air Handling A/S offers to do the preventive maintenance on the units so that
they at all times will operate according to factory standards.
Corrective and
emergency repair
In case of malfunctions of the product Dantherm Air Handling A/S offers to do
emergency repair on the climate units. Agreements will be made with the customer on
response time and price.
Setup
Dantherm Air Handling A/S has established a network of service partners to do the
preventative maintenance. The partner is trained and certified on the actual climate
units. The partner will also carry an adequate number of spare parts – so that any
repairs can be made during the same visit.
The agreement will be made with Dantherm Air Handling A/S – and the overall
responsibility for the agreement will be Dantherm Air Handling A/S’s.
Further
information
For further information about a service agreement in your country or region, please
contact:
Henrik Hersted
After Sales Support Manager
Dantherm Air Handling A/S
Phone: +45 9614 4767
Mobile: +45 2399 4066
Email: [email protected]