GUIDE TO
TROUBLESHOOTING
Proper cleaning, maintenance and use of quality pellets will prevent common operational issues with
your pellet stove. However, when your appliance is simply operating poorly or not at all, the following
troubleshooting tips may be helpful.
Orange, lazy flame
- clean out burn grate and burn pot
- examine ash traps, clean as needed
- check exhaust system, clean as needed
- refer to PELLET STOVE ADJUSTMENTS section of this manual
Sooty window
- check outside air and exhaust screens, unplug if necessary
- make sure main door and (if applicable to your model) ash
bin cover are tightly closed
- refer to PELLET STOVE ADJUSTMENTS section of this manual
Pellets build up in the burn grate
- check main and (if applicable to your model) ash door
gaskets, replace if worn
- check pellet fuel; replace if moist, wet, dirty or high in fines
- refer to PELLET STOVE ADJUSTMENTS section of this manual
- contact with your Authorized Dealer for service
Fire goes out
Fans will not run when START /
FEED RATE button is pushed
- verify that the appliance is plugged in and electricity is
running to that outlet; verify that the outlet is NOT GFI
(ground fault indicator)
- refer to PELLET STOVE ADJUSTMENTS section of this manual
- contact your Authorized Dealer for service
Pellets will not feed
- hopper is empty; fill the hopper with fresh, clean, dry pellets
- fuel switch has not been pushed to ‘ON’ (some models)
- auger system or controls need service
- exhaust system is plugged; clean venting
- refer to PELLET STOVE ADJUSTMENTS section of this manual
- contact with your Authorized Dealer for service
Stove runs 15 minutes, then
shuts off
- startup fire did not catch; light a new fire by pressing the
START / FEED RATE button again
- contact with your Authorized Dealer for service
Fans do not shut off when stove
cools down
- contact with your Authorized Dealer for service
CAUTION: The electrical, auger and digital control components of your stove are not owner serviceable.
Call your Authorized Dealer for proper diagnosis of problems and service for those components.
For more detailed troubleshooting tips, please visit
www.dansons.com/support
Ash and/or pellet dust is
accumulating in the house, or
the smell of smoke is detected
- check for and correct any leaks in the exhaust system
- take greater care in handling ashes, cleaning window glass,
opening the doors more slowly and in filling the hopper
- contact with your Authorized Dealer for service
TROUBLESHOOTING
PROBLEM
SOLUTION
WARNING: Disconnect the electrical cord prior to opening the sides of your stove or opening the
exhaust system for any inspection, cleaning, maintenance or service work. NEVER perform any
inspection, cleaning, maintenance or service on a HOT STOVE or when the cord is plugged in.
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