Operating Guide
SonoCollect 210/211
8 | VU.SH.E1.02
© Danfoss | 2019.01
Troubleshooting
Should the SonoCollect 210/211 not work as
described in this document, please check the list
of possible error causes below for a solution:
• While connecting the SonoCollect 210/211 to
a PC, the operating system shows a warning
message of an unknown USB device.
- Apparently, the USB driver of the device is
not installed. Please be sure that your PC
/ notebook is connected to the internet
so it is possible to automatically install or
update the respective USB device driver.
- Please make also sure that you have got all
necessary rights on the operating system
to install or update USB device drivers.
• While connecting the external power supply
to the SonoCollect 210/211 the green LED
indicating mains power supply is not on.
- Please check the wall-plug for being
correctly inserted and for having the
correct voltage.
- Check if you have correctly inserted the
connector.
• While connecting the USB interface (external
or internal) the yellow LED indicating USB
power supply is not on and there is no USB
connection.
- Please check that the USB connector of
your PC / notebook is enabled.
• The SonoCollect 210/211 is not uploading files
to the FTP server
- Check if your upload parameters are
correct.
- Check if you have got enough GSM / UMTS
signal strength at the place of installation
(better than -100 dBm or 35%). Use the
appropriate function of the SonoReCon
configuration software.
- Check the upload protocol in the
SonoReCon software to verify at which
point the upload has terminated.
- Check if the SIM card is configured for data
connections, if the SIM card has still got
enough available data volume, if the SIM
card PIN is correct, if the SIM card PIN is not
blocked (use a cell phone), if a GSM / UMTS
network is available.
Replacement of the
Battery Pack
Care and Maintenance
Disposal
To replace the battery pack the SonoCollect 210
must be dismounted from the wall. Afterwards,
the case is to be opened and the battery
connector must be pulled off.
The battery pack, including the lower case part,
the tightening and the case screws are replaced
completely. Only the upper case part with the
printed circuit board is not replaced.
• Clean the SonoCollect 210/211 only if the case
is closed (water tight).
• Clean the device only with a soft cloth,
moistened with mild soapy water.
Never use strong detergents or hard brushes.
• Disconnect the battery pack if you plan to
not use the SonoCollect 210/211 for a longer
period of time.
The SonoCollect 210/211 must not be disposed
together with the domestic waste. All users are
obliged to hand in all electrical or electronic
devices, regardless of whether or not they
contain toxic substances, to ensure a disposal in
environmentally acceptable manner.
Therefore, return the device at the end of its
lifetime to the manufacturer.
The complete lower case part including the
battery pack is then sent in to the distributor
for recycling.
For the transport of the battery
pack, the shipping package must be provided
with a Lithium battery warning sticker.
The complete amount of lithium of the battery
pack is below 20 g.
