PROBLEM
POSSIBLE CAUSE
SOLUTION
Does not work
• No power to appliance
• Power cord is unplugged
• Wrong voltage is being
used
• Check connection of power cord to
power source
• Plug in appliance
• Use proper voltage
Appliance runs
continuously
• Temperature set too low
(cold)
• Door is not closed
• Hot food was inserted
• Door opened too long or
too often
• Close proximity to heat
source or direct sunlight
• Quick Freeze function is
set
• Set temperature control to warmer
setting
• Close door securely
• Be sure food is at room temperature
before inserting
• Minimize door openings / duration
• Do not place appliance close to heat
sources or direct sunlight
• This is normal
Internal temperature not
cold enough
• No power to appliance
• Power cord is unplugged
• Temperature set too high
(warm)
• Lid is not closed
• Hot food was inserted
• Lid opened too long or
too often
• Air
fl ow obstruction
• Wrong voltage is being
used.
• Close proximity to heat
source or direct sunlight
• Check connection of power cord to
power source
• Plug in appliance
• Check setting and adjust as needed
• Close lid securely
• Be sure that food is at room
temperature
• Minimize lid openings / duration
• Allow room for air to circulate around
appliance
• Use proper voltage
• Do not place appliance close to heat
sources or direct sunlight
Temperature inside the
appliance is too cold
• The temperature control
is set too cold
• Adjust the temperature setting
Noises coming from
the appliance (popping,
cracking, gurgling)
• Internal parts are
expanding and
contracting
• Refrigerant is circulating
in the system
• This is normal
• This is normal
Troubleshooting
Danby Consumer Care: 1-800-263-2629
Hours of operation:
Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time
Friday 8:30 am - 4:00 pm Eastern Standard Time
Information in this manual is subject to change without notice.
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