9
Troubleshooting
Occasionally, a minor problem may arise, and a service call may not be necessary - use this troubleshooting guide for
a possible solution. If the unit continues to operate improperly, call an authorized service depot or
Danby’s Toll Free
Number
for assistance.
Tel: 1-800-26- (1-800-263-2629)
PROBLEM
POSSIBLE CAUSE
SOLUTION
Does not work
•
No power to unit
•
Power cord is unplugged
•
Wrong voltage is being used
•
Check connection of power
cord to power source
•
Plug in unit
•
Use proper voltage
Freezer runs continuously
•
Temperature set too low
(cold)
•
Lid is not closed
•
Hot food was inserted
•
Lid opened too long or too
often
•
Close proximity to heat
source or direct sunlight
•
Quick Freeze function is set
•
Set temperature control to
warmer setting
•
Close lid securely
•
Be sure food is at room tem-
perature before inserting
•
Minimize lid openings / dura-
tion
•
Do not place unit close to
heat sources or direct sun-
light
•
This is normal
Internal temperature not cold
enough
•
No power to unit
•
Power cord is unplugged
•
Temperature set too high
(warm)
•
Lid is not closed
•
Hot food was inserted
•
Lid opened too long or too
often
• Air
fl ow obstruction
•
Wrong voltage is being used.
•
Close proximity to heat
source or direct sunlight
•
Check connection of power
cord to power source
•
Plug in unit
•
Check setting and adjust as
needed
•
Close lid securely
•
Be sure that food is at room
temperature
•
Minimize lid openings / dura-
tion
•
Allow room for air to circulate
around unit
•
Use proper voltage
•
Do not place unit close to
heat sources or direct sun-
light
Temperature inside the unit is
too cold
•
The temperature control is set
too cold
•
Adjust the temperature set-
ting
Noises coming from the unit
(popping, cracking, gurgling)
•
Parts are expanding and
contracting.
•
Refrigerant is circulating in
the system
•
This is normal
•
This is normal
Error Codes:
• E2:
Freezer temperature sensor failure.
• E5:
Freezer defrosting sensor failure.
• E6:
Communication failure.
• E7:
Ambient temperature sensor failure.
• E9:
Freezer high temperature.
