TROUBLESHOOTING
Occasionally, a problem is minor and a service call may not be necessary- use this troubleshooting guide for a possible
solution. If the unit continues to operate improperly, call an authorized service depot or
Danby’s Toll Free Number
1-800-263-2629
for assistance.
7
1)
Unit does not work.
• No power to unit.
• Power cord unplugged.
• Wrong voltage being used.
• Check connection of power cord to power
source.
• Plug in unit.
• Use proper voltage.
2)
Unit runs continuously.
• Temperature set too cold.
• Door is not closed.
• Hot food has been inserted.
• Door open too long/too often.
• Close proximity to heat source or direct
sunlight.
• Raise temperature settings.
• Close door securely.
• Ensure food is room temperature before
inserting.
• Reduce frequency and duration of door
openings.
• Do not place unit close to heat sources
or direct sunlight.
3)
Internal temperature
not cold enough.
• No power to unit.
• Power cord unplugged.
• Temperature control too warm.
• Door open too long/too often.
• Hot food inserted.
• Air flow obstruction.
• Wrong voltage being used.
• Close proximity to heat source or direct
sunlight.
• Check connection of power cord.
• Plug in unit.
• Check settings, adjust if necessary.
• Reduce frequency and duration of door
openings.
• Ensure food is room temperature before
inserting.
• Allow room for air to circulate around the
unit.
• Use proper voltage.
• Do not place unit close to heat sources or
direct sunlight.
4)
Ice Formation on the
inner rear wall
• The door does not seal well.
• The door is frequently opened or left
too long.
• The food stored in the refrigerator
was warm;
• The food or dish is touching the inner
back wall.
• Set the thermostat knob to OFF (0) position
and leave the door open. Never use electric
devices for defrosting and do not scrape the
ice or frost layer with sharp objects. After
defrosting is complete, turn the knob to
desired position and close the refrigerator
door.
• Clean the gasket if it is contaminated, or
replace it if it is damaged.
5)
Water is leaking from the
refrigerator.
• Water pipe is clogged and
defrost water drips over the channel.
• Clean the clogged pipe with a plastic straw,
for example.
• Manually defrost the increased ice layer. See
“Ice Formation on the Inner Wall”
6)
Noise
• Appliance not level.
• Appliance not installed on a firm solid
base/floor.
• Appliance is touching a wall or kitchen
units standing next to it.
• Accessories inside the appliance are
placed incorrectly. Bottles tins and other
vessels may be touching each other
causing rattling and/or vibrations.
• Always make sure that the appliance is
leveled and installed on a firm solid
base/floor.
• The Appliance must not touch any wall or
other kitchen units.
• Make sure the accessories inside the
appliance are correctly placed so they do not
touch each other and cause rattling and/or
vibrations.
PROBLEM
POSSIBLE CAUSE
SOLUTION
