22
Troubleshooting
Before calling service team for support, please check the following troubleshooting tips:
Cause
Reason
Solution
The upper crust is dark
but the lower part too
pale
Not enough heat from
the bottom.
Use the natural convection position;
Use deeper cake tins;
Lower the temp;
Put the cake on a lower rack.
The lower part is dark
but the upper crust too
pale
Excessive heat from
the bottom..
Use the natural convection position;
Use lower side tins;
Lower the temp;
Put the cake on a higher rack.
Too cooked on the
outside but not enough
on the inside.
Temperature is too
high.
Lower the temp and increase the
cooking time.
The outside is too dry
in the right color.
Temperature is too low.
Increase the temp and lower the cooking
time.
