Daktronics TN-2010, Display Manual

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Maintenance and Troubleshooting
5-8
If, after you make the exchange, the equipment still causes problems, please contact
our Help Desk immediately.
If the replacement part fixes the problem, package the defective part in the same box
and wrapping in which the replacement part arrived, fill out and attach the enclosed
UPS shipping document, and
RETURN THE PART TO DAKTRONICS . In most
circumstances, you will be invoiced for the replacement part at the time it is shipped.
This bill, which represents the exchange price, is due when you receive it.
Daktronics expects immediate return of an exchange part if it does not solve the
problem. The company also reserves the right to refuse equipment that has been
damaged due to acts of nature or causes other than normal wear and tear.
If you do not ship the defective equipment to Daktronics within 30 working days
from the invoice date, Daktronics assumes you are purchasing the replacement part
outright (with no exchange), and you will be invoiced for it. This second invoice
represents the difference between the exchange price and the full purchase price of
the equipment. The balance is due when you receive the second invoice.
If you return the exchange equipment after 30 working days from the invoice date,
you will be credited for the amount on the second invoice, minus a restocking fee.
To avoid a restocking charge, you must return the defective equipment within 30
days from the invoice date.
Daktronics also offers a Repair and Return Program for items not subject to
exchange.
Return Materials Authorization:
To return parts for service, contact your local
representative prior to shipment to acquire a Return Material Authorization (RMA)
number. If you have no local representative, call the Daktronics Help Desk for the
RMA. This expedites repair of your component when it arrives at Daktronics.
Packaging for Return: Package and pad the item well so that it will not be
damaged in shipment. Electronic components such as printed circuit boards should
be installed in an enclosure or placed in an antistatic bag before boxing. Please
enclose your name, address, phone number and a clear description of symptoms.
This is how to reach us:
Mail : Customer Service, Daktronics Inc.
PO Box 5128
331 32nd Ave
Brookings SD 57006
Phone : Daktronics Help Desk: 877-605-1115 (toll free)
or 605-697-4036
Fax : 605-697-4444
E-mail : helpdesk@daktronics.com