Daktronics SQ-2001, Display Manual

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Scoreboard Troubleshooting
To participate in the Exchange Program, follow these steps.
1. Call Daktronics Customer Service.
Schools (primary through community/junior colleges),
religious organizations, municipal clubs and community
centers
877-605-1115
Universities and professional sporting events, live events
for auditoriums and arenas
866-343-6018
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a. Package the old part in the same shipping materials in which the replacement
part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
3. A charge will be made for the replacement part immediately, unless a qualifying
service agreement is in place. In most circumstances, the replacement part will be
invoiced at the time it is shipped.
If the failed part or replacement part is not returned to Daktronics within 3 weeks of
the ship date, Daktronics will assume that the customer is purchasing the
replacement part and will send an invoice for the value of the new sale part. If the
part or parts are returned within 2 weeks of the second invoice date, Daktronics will
credit the customer for the second invoice.
If after 2 weeks Daktronics has still not received the parts back, the customer must
pay the second invoice and will not be credited for the return of the failed part.
Daktronics reserves the right to refuse parts that have been damaged due to acts of
nature or causes other than normal wear and tear.
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a
part for repair, follow these steps:
1. Call or fax Daktronics Customer Service:
Refer to the appropriate market number in the chart listed on the
previous page.
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing. Daktronics does not recommend using packing „peanuts‟
when shipping.