Daktronics Galaxy AF-3200 Series, Manual

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Maintenance and Troubleshooting
4-12
Thermostat Enclosure 0A-1213-4024
Pixel Boards prior to Feb 1, 2003
Amber Pixel Board, 4x1, 20A 0P-1261-0003
Red Pixel Board, 4x1, 8R 0P-1261-0004
Pixel Boards after Feb 1, 2003
Amber Pixel Board, 4x1, 20A 0P-1261-0009
Red Pixel Board, 4x1, 8R 0P-1261-0010
Module Driver Board 0P-1261-0008
Power Supply, w/harn.; calibrated, (A-1555), R 0A-1259-4405
Power Supply, w/harn.; calibrated, (A-1593), A 0A-1259-4402
Fan; 134CFM, 120VAC, 22W, 60Hz, 4.5” B-1053
Line Filter Assembly 0A-1259-4003
Manual; Venus 1500 Operator’s ED13530
4.18 Daktronics Exchange and Repair and Return
Programs
To serve customers' repair and maintenance needs, Daktronics offers both an
Exchange Program and a Repair and Return Program.
Daktronics' unique Exchange Program is a quick, economical service for replacing
key components in need of repair. If a component fails, Daktronics sends the
customer a replacement, and the customer, in turn, sends the failed component to
Daktronics. This not only saves money but also decreases display downtime.
Daktronics provides these plans to ensure users get the most from their Daktronics
products, and it offers the service to qualified customers who follow the program
guidelines explained below. Please call the Help Desk – 877-605-1113 – if you have
questions regarding the Exchange Program or any other Daktronics service.
When you call the Help Desk, a trained service technician will work with you to
solve the equipment problem. You will work together to diagnose the problem and
determine which replacement part to ship. If, after you make the exchange, the
equipment still causes problems, please contact our Help Desk immediately.
If the replacement part fixes the problem, package the defective part in the same box
and wrapping in which the replacement part arrived, fill out and attach the enclosed
UPS shipping document, and
return the part to Daktronics . In most circumstances,
you will be invoiced for the replacement part at the time it is shipped. This bill,
which represents the exchange price, is due when you receive it.
Daktronics expects immediate return of an exchange part if it does not solve the
problem. The company also reserves the right to refuse equipment that has been
damaged due to acts of nature or causes other than normal wear and tear.
If you do not ship the defective equipment Daktronics within 30 working days from
the invoice date, Daktronics assumes you are purchasing the replacement part
outright (with no exchange), and you will be invoiced for it. This second invoice
represents the difference between the exchange price and the full purchase price of
the equipment. The balance is due when you receive the second invoice.
If you return the exchange equipment after 30 working days from the invoice date,
you will be credited for the amount on the second invoice, minus a restocking fee.