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Maintenance and Troubleshooting 

 

44 

4.9

 

Troubleshooting 

This sub-section contains some symptoms that may be encountered in the displays. This list does not 
include every possible symptom, but does represent common situations that may occur.  

 

Symptom/Condition 

Possible Cause/Remedy 

One or more LEDs on a single 
module fail to light. 

 

Replace/check ribbon cables on the 
module. 

 

Replace the module. 

One or more LEDs on a single 
module fail to turn off. 

 

Replace/check ribbon cables on module. 

 

Replace the module. 

A section of the display is not 
working. The section extends all 
the way to the right side of the 
display. 

 

Replace the first module/driver on the left 
side of the first module that is not working.  

 

Replace the second module that is not 
working. 

 

Replace the power supply assembly on the 
first module that is not working. 

 

Replace the ribbon cable. 

One row of modules does not 
work or is garbled. 

 

Replace first module. 

 

Replace ribbon cable to first module. 

 

Check for bent pins on module and 
controller 

 

Replace controller. 

 

Check the fuses in the power termination 
box. 

A group of modules, (a column 
of block) which share the same 
power supply assembly, fail to 
work. 

 

Check the wire connections at the power 
supply. 

 

Replace the power supply assembly. 

Entire display fails to work. 

 

Check for proper line voltage into the 
power termination panel. 

 

Check for correct power to controller and 
modules. 

 

Check/replace the ribbon cable from the 
controller to the modules. 

 

Check the voltage settings on the power 
supplies. 

 

Check/replace the signal cable to the 
controller. 

 

Replace the controller. 

 

Verify proper use of the software in the 
operation manual. 

Temperature always reads 

196F/-127C degrees F/0 
degrees C 

 

Check temperature sensor connections. 

 

Replace the temperature sensor. 

 

Replace the controller. 

Display is stuck on bright or dim. 

 

Check Manual/Auto dimming in Venus 
1500 software. 

 

Check light detector cable. 

 

Check light detector for obstructions. 

 

Replace the light detector. 

 

Replace the controller. 

Summary of Contents for Galaxy AF-3165

Page 1: ...Galaxy AF 3165 34mm RGB Type 1 Display Manual ED 13607 Rev 3 21 April 2014 Website www daktronics com Tel 866 343 3122 Fax 605 697 4444 201 Daktronics Dr PO Box 5128 Brookings SD 57006...

Page 2: ...re Design 7 2 3 Ventilation Requirements 8 2 4 Lifting the Display 8 2 5 Display Mounting 9 2 6 Optional Temperature Sensor Mounting 10 Section 3 Electrical Installation 11 3 1 Common Connectors in th...

Page 3: ...4 3 Power Summary 32 4 4 Service and Diagnostics 33 Transformer and RFI Filter 34 Controller 35 Modules and Drivers 38 Power Supplies 40 Light Detector 40 Modem 40 Fiber Board 41 RS 422 Surge Suppres...

Page 4: ...Stripped 14 Figure 16 Ground Conductor 15 Figure 17 Installation with Ground and Neutral Conductor Provided 16 Figure 18 Installation with only Neutral Conductor Provided 17 Figure 19 Signal Terminat...

Page 5: ...List of Figures iv Figure 37 Fiber Optic Board 41 Figure 38 Surge Suppressor RS422 41 Figure 39 Signal Converters 49...

Page 6: ...lay is properly grounded with an earth ground electrode at the display 3 Disconnect power when servicing the display 4 Do not modify the display structure or attach any panels or coverings to the disp...

Page 7: ...ter is needed to convert the computers RS 232 signal to fiber optic signal a minimum of two fibers is required Radio Network The Radio network is a standard communication method that uses radio waves...

Page 8: ...ted through the displays 1 5 Component Identification The following illustrations depict some of the more commonly accessed Galaxy display components Because Daktronics occasionally alters standard de...

Page 9: ...erter shown in Figure 2 on the right is a Daktronics supplied unit that converts the data from RS232 to RS422 or RS232 to fiber optic signal The signal converter is connected to the control PC via str...

Page 10: ...er or signal jack P_ _ denotes a power or signal plug for the opposite jack Finally Daktronics part numbers are commonly found on drawings Those part numbers can be used when requesting replacement pa...

Page 11: ...y Read both the mechanical and electrical installation sections of this manual before beginning any installation procedures 2 2 Support Structure Design Support structure design depends on the mountin...

Page 12: ...ic feet per minute must be provided per module 10 6 x 10 6 active area If these requirements are not met the Galaxy display warranty may be void 2 4 Lifting the Display The top of the larger displays...

Page 13: ...d for mounting purposes Remember to have all mounted displays inspected by a qualified structural engineer It is the customer s responsibility to determine the proper wall mounting method and location...

Page 14: ...location is a north eave or northern exposure away from direct sun light and above grass This location gives extra stability and accuracy to the sensor because of the added shading usually obtained on...

Page 15: ...n the sides to unlock and remove the jack Before replacing a ribbon cable connector spray it with DeoxIT contact cleaner to remove any foreign matter that may cause signal problems In addition apply a...

Page 16: ...le Requirements RS 232 This cable is a 2 conductor shielded cable used to transmit an RS 232 signal Daktronics part number W 1117 This shielded cable should not be subjected to mechanical flexing afte...

Page 17: ...ctor connector used in the network is an industry standard 6 pin RJ11 This connector can be found on many telephones and LANs The cable used in the network is a standard flat six conductor telephone c...

Page 18: ...ay size located in Appendix B for approximate locations for power and signal conduit Separate conduit must be used to route Power Signal IN wires Signal OUT wires if signal is required for another dis...

Page 19: ...quirements for your display size Each uses a 120VAC or 120 240 VAC single phase power source Depending on the module color and display size the power supply may vary Do not connect the displays to any...

Page 20: ...o reduce the resistance The grounding electrode should be installed within 25 feet of the base of the display The grounding electrode must be connected to the ground terminal in the display panel boar...

Page 21: ...sure 3 Connect the white neutral wire to neutral bus 4 If one power line is being terminated 120VAC connect the black hot wire to L1 Install jumper per Note 1 on Drawing A 154965 5 If two power lines...

Page 22: ...ng B 175387 Note The AF 3165 is designed for quicker connection to other displays and to either the temp sensor or a radio Connection of the control equipment to the first display can be done using a...

Page 23: ...Do not run signal and display power through the same conduit 1 If using a quick connect cable connect from the J box to J33 on the back of the display 2 When connecting directly to the display termin...

Page 24: ...onnected to the Quick Connect at the display The cable from the signal converter to the display must be routed though conduit Do not run signal and display power through the same conduit Refer to Draw...

Page 25: ...rter J4 or J5 Wire Color Signal Term Panel TB2 Pin 1 GND Shield Pin 1 SHLD Pin 2 RX P Red Pin 2 D1OUT P Pin 3 RX N Black Pin 3 D1OUT N Pin 4 TX P Green Pin 4 D1IN P Pin 5 TX N White Pin 5 D1IN N Pin 6...

Page 26: ...ack of the display 2 When connecting directly to the display terminate the phone line to TB5 on the Signal Termination Panel If the phone company provided a phone termination box in the display a stra...

Page 27: ...J4 J5 An adapter module Daktronics part number 0A 1146 0029 allows the use of a 6 conductor phone cord with RJ11 connectors Daktronics part number 0A 1137 0160 to relay the signal to J3 RS232 IN on th...

Page 28: ...ctrical Installation 24 Signal Converter to Display Fiber Board Signal Converter Field Cabling Display Fiber Board J2 TX1 Color varies J5 RX2 J3 RX1 Color varies J4 TX2 Figure 28 Fiber Signal Connecti...

Page 29: ...he cable The cable can be cut and terminated directly to the Signal termination Panel in the display Refer to Drawing A 175387 and the Radio manual ED13348 for the correct cable terminations 1 If usin...

Page 30: ...Electrical Installation 26 Figure 30 Signal Term Panel...

Page 31: ...S 422 IN on the second display If the displays are not back to back or are too far apart for the Quick connect interconnect cable to reach a 4 conductor shielded cable of the correct length is used On...

Page 32: ...he other end terminates at the CAN US DS 8 position terminal block A35 TB4 in the second display Face A CAN DS A35 TB4 Field Cabling Face B CAN US A35 TB4 Pin 6 CAN H Green Pin 2 CAN H Pin 7 CAN L Whi...

Page 33: ...d to protect the sensor and controller from lightning damage 2 Disconnect the CAN temp sensor cable from the temperature sensor terminal block in the CAN temp sensor housing 0A 1241 4017 3 Cut the cab...

Page 34: ...housing through conduit to the display 5 Terminate the cable to the 8 position terminal block in the display labeled CAN US DS A35 TB4 Drawing A 175387 shows the terminal block wiring CAN Temp Sensor...

Page 35: ...the front of the display This section provides the following Galaxy display information Signal Routing Summaries provide a basic explanation of the way signal travels through the display Power Routin...

Page 36: ...ble from the controller J11 through J16 provide signal out to J2 on the driver of the first column of modules in the display 4 Data exits at J1 and is relayed to J2 of the next driver board and so on...

Page 37: ...and signal power connectors found on the unit On the Schematics and Component Layout Diagrams the components are denoted as follows Component Denoted As Location Filter and Transformer 0A 1241 4005 I...

Page 38: ...release the hardware securing it to the inside of the enclosure Position the new transformer in its place and tighten it down Re connect all the wires using the display s schematic as a reference RFI...

Page 39: ...s which the software uses to identify that particular display When replacing a controller board be sure to set the Rotary switches in the same address configuration as the defective controller Each co...

Page 40: ...e and Troubleshooting 36 Controller Address Settings S2 Upper S1 Lower Address 0 0 Test Mode 0 1 1 0 2 2 0 3 3 0 4 4 0 5 5 0 6 6 0 7 7 0 8 8 0 9 9 0 A 10 0 B 11 0 C 12 0 D 13 0 E 14 0 F 15 1 0 16 1 1...

Page 41: ...DS8 Red Speed On when the Ethernet interface is at 100Mbps Off when the Ethernet interface is at 10Mbps DS9 Red Duplex On when the Ethernet interface is at full duplex Off when the Ethernet interface...

Page 42: ...ers on the module One is centered below the top row of pixels and one is centered above the bottom row 2 With a 1 8 Allen wrench turn the latch access fasteners a quarter turn as seen in Figure 37 on...

Page 43: ...louver assembly to the module 2 Lift the louver assembly straight away from the module Damaged louvers may reduce the brightness and contrast of this display If any of the louvers on the display are...

Page 44: ...ination panel The cable is terminated at the terminal block on the light sensor and at the signal termination panel refer to your display s schematic When the displays are mounted back to back only on...

Page 45: ...s held in place with four screws Carefully remove them 3 Install the new fiberboard replace the screws and reconnect power and signal cables RS 422 Surge Suppressor 1 Disconnect the signal connections...

Page 46: ...an blades must be kept clean to maintain fan efficiency and ensure proper cooling Spin the fan blades with a pen or pencil to ensure that the bearings are free and the fan is still in balance To check...

Page 47: ...s the following issues Loose Hardware Verify fasteners such as bolts and rivets have not come loose Fasteners should be checked and tightened or replaced as required Excessive Dust Buildup Occasionall...

Page 48: ...bled Replace first module Replace ribbon cable to first module Check for bent pins on module and controller Replace controller Check the fuses in the power termination box A group of modules a column...

Page 49: ...will display the following 1 Product Name Galaxy 2 Display Size Row x Column 3 Shading 32 768 or 8 4 Firmware Number ED13305 5 Operating System OS 3 XX 6 Firmware Revision Rev X XX 7 Hardware Address...

Page 50: ...1 4013 Filter Air Gasket 7 50 x 13 50 x 88 EN 1774 Fan 250CFM 115VAC 0 65A 5 84x6 0 B 1019 Transformer Pri 115V Sec 10VCT 3A 120V Displays T 1119 Filter RFI Line 10 AMP 120 VAC Z 1007 Fan Finger Guard...

Page 51: ...ll which represents the exchange price is due when you receive it Daktronics expects immediate return of an exchange part if it does not solve the problem The company also reserves the right to refuse...

Page 52: ...and Troubleshooting 48 This is how to reach us Mail Customer Service Daktronics Inc PO Box 5128 331 32nd Ave Brookings SD 57006 Phone Daktronics Help Desk 866 343 3122 toll free or 605 697 4034 Fax 6...

Page 53: ...erial port If connected to serial port Serial port or serial cable may be bad OFF Steady Normal state SC is not transmitting data Brief Flicker SC is transmitting data RX ON Steady Field cabling betwe...

Page 54: ...pin outs for a fiber signal converter JACK OPERATION J1 25 Pin DB F J2 TX1 out PIN OPERATION J3 RX1 in 2 TX P out J4 TX2 out 3 RX P in J5 RX2 in 7 GND Loop Back Test To perform a loop back for testing...

Page 55: ...mp Layout Diagram AF 3165 40 48x96 34 RGB Drawing A 172669 Comp Layout Diagram AF 3165 8 32x112 34 RGB Drawing A 172674 Comp Layout Diagram AF 3165 40 48x112 34 RGB Drawing A 172679 Comp Layout Diagra...

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