Daktronics FB-2006, Display Manual

Page: 37 / 76

Maintenance and Troubleshooting 31
Universities and professional sporting events, live events
for auditoriums and arenas
866-343-6018
2. When the exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part being
replaced.
a. Package the old part in the same shipping materials in which the
replacement part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
3. The defective or unused parts must be returned to Daktronics within 5
weeks of initial order shipment.
If any part is not returned within five (5) weeks, a non-refundable invoice
will be presented to the customer for the costs of replenishing the exchange
parts inventory with a new part.
Daktronics reserves the right to refuse parts that have been damaged due to
acts of nature or causes other than normal wear and tear.
Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To
send a part for repair, follow these steps:
1. Call or fax Daktronics Customer Service:
Refer to the appropriate market phone number in the chart on the
previous page.
Fax: 605-697-4444
2. Receive a case number before shipping.
This expedites repair of the part.
3. Package and pad the item carefully to prevent damage during
shipment.
Electronic components, such as printed circuit boards, should be
placed in an antistatic bag before boxing. Daktronics does not
recommend using packing ‘peanuts’ when shipping.
4. Enclose:

name

address

phone number

the case number

a clear description of symptoms