User Manual
DMOV-DWH7C
AU: SJE BY: SJE V1 REV: 01/12/24 Page 10 of 12
Warnings
1.
When selecting a camera system from Dakota Micro, Inc., be sure to utilize the appropriate system for your use. AgCam®,
EnduraCam® and InnoPro® cameras are designed for high impact, moisture, vibration, and a variety of other rough
conditions. OverView® and RazerCam
™
cameras and kit components are designed for light use, low vibration, and low
moisture. OverView® and RazerCam
™
equipment is not warranted when used in situations outside of the above-mentioned
parameters. We always request that customers keep in mind that our less expensive OverView® and RazerCam
™
product
line is cheaper because it does not feature the reliability and durability of our AgCam® and EnduraCam® lines. The warranty
available on these products reflects that durability.
2.
To avoid electrical shock and maintain optimal functionality, do not open the enclosures. High voltage may be present and
there are no user serviceable parts inside. All warranties will be void should any enclosures be tampered with in any way.
3.
Do not use any harsh chemical solvents, cleaning agents or corrosive detergent to clean away dirt on the surface of the
screen or lens.
4.
On AgCam® and EnduraCam® products, the photo-chromic camera lenses have been made impact-resistant and have been
drop-ball tested according to Sec. 3.84,21 CRF BUT ARE NOT UNBREAKABLE. Because they have been hardened chemically,
they show no stress pattern. Inspect your lenses frequently. Chipped or scratched surfaces will reduce protection. Such
lenses should be replaced only by the manufacturer.
5.
Power to cameras is not interrupted by turning off monitor; 12v power source must be terminated when not in use to avoid
battery drain. To avoid this problem be sure when hard wiring a unit, use a fused circuit.
6.
Do not use your Dakota Micro, Inc. camera system for anything other than legal surveillance and observation uses. Dakota
Micro, Inc. is not liable for any illegal or nefarious usage.
Product Warranty/Repair Process
1.
For Technical Support call 1 701-538-4403 OR email [email protected]
2.
Technician will assist in troubleshooting product malfunction.
3.
If product malfunction cannot be remedied and a repair is deemed necessary, Technician will issue a case number.
IMPORTANT NOTE:
The Technician will note if the repair APPEARS to be a warranty or non-warranty issue based on customer
description of the issues at hand. No final determination can be made until inspection and testing of the equipment is completed
at the factory.
4.
To ensure fast and effective repairs, customer is required to send:
•
Dakota Micro, Inc. product that technician has requested/deemed necessary in the proper diagnosis and repair of
malfunction. This may include some or all components of the kit.
•
Original/Copy of purchase receipt.
•
For serialized items ONLY, if a copy of the original purchase receipt cannot be provided, then Dakota Micro, Inc. will
use the product manufacture date.
•
Customer information, including return address, phone number & email address.
•
Case Number provided by Dakota Micro, Inc. technical support
•
Shipping and associated costs to ship product to Dakota Micro, Inc. factory to be borne by the customer unless
otherwise specified.
5.
Customer should mail product to:
Dakota Micro, Inc.
Case # XXXX
8659 148 ½ Ave. SE
Cayuga, ND 58013
6.
Upon receipt and evaluation of product at Dakota Micro, Inc. factory, it will be established if the repair is warranty or non-
warranty. Customer will be notified of any applicable charges.
7.
If the repairs are deemed non-warranty and require a service/repair fee of any kind, a credit card number will be required.
8.
If customer is unable to be contacted over the course of 3 weeks regarding required non-warranty repairs, product will be
held for 30 days and, if no response from customer, product will be discarded.
9.
Any product returned without proper documentation may be returned at customer’s expense.
10.
Product returned with unconfirmed problems may be assessed an evaluation fee of up to $60 per unit.
11.
Return shipping costs will be borne by the party at fault; in other words, if Dakota Micro, Inc. determines that the defective
product was covered under warranty, Dakota Micro, Inc. pays the shipping charges. If Dakota Micro, Inc. determines that it
was the customers fault, the customer will pay shipping charges. If a particular circumstance cannot be determined than the
cost of shipping charges will be decided on a discretionary basis depending on the situation at hand.
