12 Troubleshooting
Installer reference guide
70
EWAQ+0 EK(2)CB
EKMB9W1
Packaged air-cooled water chillers and packaged air to water heat
pumps
4P492901-1 – 2017.06
▪ Switch box
▪ Glycol concentration
Heat exchanger
The heat exchanger of the outdoor unit can get blocked up due to
dust, dirt, leaves, etc. It is recommended to clean the heat
exchanger yearly. A blocked heat exchanger can lead to too low
pressure or too high pressure leading to worse performance.
Water pressure
Check whether the water pressure is above 1 bar. If it is lower, add
water.
Water filter
Clean the water filter.
NOTICE
Handle the water filter with care. Do NOT use excessive
force when you reinsert the water filter so as NOT to
damage the water filter mesh.
1
3
2
5
4
Water pressure relief valve
Open the valve and check if it operates correctly.
The water may be
very hot!
Checkpoints are:
▪ The water flow coming from the relief valve is high enough, no
blockage of the valve or in between piping is suspected.
▪ Dirty water coming out of the relief valve:
▪ open the valve until the discharged water does NOT contain dirt
anymore
▪ flush the system and install an additional water filter (a
magnetic cyclone filter is preferable).
It is recommended to do this maintenance more frequently.
Switch box
▪ Carry out a thorough visual inspection of the switch box and look
for obvious defects such as loose connections or defective wiring.
If applicable, also inspect the switch box of the control box, option
box, and backup heater.
▪ Using an ohmmeter, check if contactors K1M, K2M, and K5M in
the switch box of the backup heater, and K3M in the switch box of
the control box (depending on your installation) operate correctly.
All contacts of these contactors must be in open position when the
power is turned OFF.
WARNING
If the internal wiring is damaged, it has to be replaced by
the manufacturer, its service agent or similarly qualified
persons.
Glycol concentration
If glycol was added to the system and a system refill is required,
make sure the final concentration of glycol is according to the
requirements set out in
" To protect the water circuit against
freezing" on page 34
. Make sure the water quality complies with EU
directive 98/83 EC.
12
Troubleshooting
12.1
Overview: Troubleshooting
This chapter describes what you have to do in case of problems.
It contains information about:
▪ Solving problems based on symptoms
▪ Solving problems based on error codes
Before troubleshooting
Carry out a thorough visual inspection of the unit and look for
obvious defects such as loose connections or defective wiring.
12.2
Precautions when troubleshooting
WARNING
▪ When carrying out an inspection on the switch box of
the unit, always make sure that the unit is disconnected
from the mains. Turn off the respective circuit breaker.
▪ When a safety device was activated, stop the unit and
find out why the safety device was activated before
resetting it. NEVER bridge safety devices or change
their values to a value other than the factory default
setting. If you are unable to find the cause of the
problem, call your dealer.
DANGER: RISK OF ELECTROCUTION
WARNING
Prevent hazard due to the inadvertent resetting of the
thermal cut-out: this appliance must NOT be supplied
through an external switching device, such as a timer, or
connected to a circuit that is regularly turned ON and OFF
by the utility.
DANGER: RISK OF BURNING
12.3
Solving problems based on
symptoms
12.3.1
Symptom: The unit is NOT heating or
cooling as expected
Possible causes
Corrective action
The temperature setting is NOT
correct
Check the temperature setting on
the remote controller. Refer to
the operation manual.
