4.
FAQ
© China Daheng Group, Inc. Beijing Image Vision Technology Branch 14
4. FAQ
No. General Question
Answer
1
In the non-activated Win7 64 bits
OS, the installation of Galaxy SDK
has been successfully, but open the
demo program failed.
1) After activating the Windows7 64 bits OS, uninstall
the software, then restart the OS, reinstall the
software and open the demo program again.
2
Cannot find cameras.
1) Please check whether the LED indicator is green and
check whether the USB cable is connected properly.
Re-enumerate the device after the camera is re-
plugged.
2) Please check whether the connected controller
’s
driver is enabled and run properly, if not, reinstall the
controller driver, and try again.
3) Please check whether the driver of host controller
works well, and whether the camera displays as
“USB3 Vision Digital Camera”, if not, try to reinstall
the setup driver.
3
Fail to open device, it shows
“
Load
XML failed
”
.
1) Please use the upgrade tool to update the device,
after this, reopen the device. You can ask the
upgrade tool from our technical support.
4
Fail to open device, it shows that
“The device has been opened”.
1) Please close the software which has opened the
camera.
5
Fail to open device, it shows that
“this device can only be operated
on an USB3.0 Port”.
1) Please check that whether the camera is connected
to USB2.0 port or USB2.0 hub. Be sure to connect
the camera to USB3.0 interface.
6
No image after acquisition start.
1) Please load the default setting, reopen the demo,
acquisition start again, and check the frame rate.
2) Open the demo, switch to stream features page, and
decrease the number of StreamTransferNumberUrb
to 10. Then try to execute the command
AcquisitionStart again and check the frame rate.
3) Open the demo, switch to stream features page,
check the statistic information, and check if any
packet has been received. If there are some
incomplete frames, please refer to the section 1.6.
7
The frame rate is not up to the
maximum value.
1) Change another PC with high performance.
2)
It’s recommended to use Intel host controller
.
3) Be sure the main board support PCIE2.0.
4) If you have any other questions, please contact us.
8
Frames are lost during multiple
cameras are acquiring images at
the same time.
1) The bandwidth of the camera is more than the
bandwidth of the host controller. You can decrease
the bandwidth through the
DeviceLinkThroughputLimit function.
2) Connect the camera to the host controller separately.
9
Camera crashes on Advantech
AIIS-1440 (USB version) IPC.
1) Be sure the driver version of AMD USB controller is
later than 2.20.
