59
Problem Solving
Use and Care Manual
Problem Solving
Unnecessary service calls may be expensive, frustrating, and time-consuming. Before you call for service,
please review the Problem Solution Guide below.
NOTE:
See Solutions to Common Baking Problems on page 29 for problems with cooking food.
Problem Solution Guide
Problem:
May be caused by:
What to do:
Oven not connected to
electrical power
Have an electrician connect the oven to a
properly wired electrical connection
Lock-out feature is on
(“
LOCKED
” appears
on the display)
Press and hold
CANCEL/SECURE
key for 5
seconds
Nothing works
Oven’s Sabbath fea-
ture turned on
Press
CANCEL/SECURE
Oven settings not cor-
rect
Press
CANCEL/SECURE
, then follow the
Operating Your Oven – The Basics section on
page 20.
Oven will not heat
Oven set for delay
timed cooking
Oven will turn on automatically at preset time.
Press “
CANCEL/SECURE
” to return to normal
operation
Time of day not set
See Clock section on page 10
Oven’s sleep feature is
on
Press any control panel key or open the oven
door to cause the display to light up
Custom display colors
all set to 0.
Make sure that the 3 colors in Custom Display
Color Settings (page 27) are not all set to 0
No time is displayed or the
time is incorrect
Clock disabled
See Enable/Disable the Clock on page 12
Door not shut tight
Check for obstructions. Close door tightly
Oven set for delay
timed cleaning
Oven will start to self-clean at preset time.
Press
CANCEL/SECURE
to return to normal
operation
Oven does not self-clean
Double ovens only:
Other oven is on.
Turn off other oven.
Oven light disabled
See Oven Lights section on page 17
Oven is in the self-
clean cycle
Wait for completion of self-clean cycle
Ovens Sabbath feature
is enabled
Press
CANCEL/SECURE
Both oven lights will not work.
(
NOTE:
if only one light is not
working, the bulb is probably
burned out)
Light bulbs burned out See Replacing the Light Bulbs on page 58
Door will not open.
Oven is in the self-
clean cycle
Check display. If display indicates “
SELF-
CLEAN
”, wait for display to indicate “
Door
Unlocked
” to open door