background image

8

9

b

efore

 y

oU

 C

all

 

for

 s

erVICe

t

roUbleshootInG

Troubleshooting Guide

Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service, please review the potential 

problems, possible causes and remedies shown in the table below.

Possible Cause

Cooktop is not connected to electrical 

power.

Burner components are not properly 

seated.

Gas shut-off valve is in “off” position.

Inner burner area and burner cap are 

coated with cooking residue or wet.

Cooktop not connected to power supply.

Power supply is not grounded.

Low gas pressure.

Power supply polarity is reversed.

Igniters are wet, dirty or damaged.

Burner assemblies not properly seated.

Burner Ring ports are clogged.

Burner ports or burner caps are not 

positioned properly.

Cooktop is being operated on the wrong 

type of gas.

Regulator is either not installed, is faulty, or 

is set for the wrong type of gas.

Remedy

Have cooktop connected to the electrical 

power supply by a qualified electrician 

following the specifications outlined in the 

installation instructions.

Confirm that the burner components are 

properly seated.

Turn shut-off valve to “on” position.

Confirm that inner burner and burner cap 

are clean and dry.

Check incoming power.

Have power supply properly grounded.

Have incoming gas pressure tested. 

Contact gas company.

Have polarity corrected.

Clean and dry igniters.

Twist each burner component back and 

forth to check for proper seating.

Clean burner ring ports with straightened 

paper clip, needle or wire.

Remove and carefully re-install burner 

rings and caps.

Ensure the cooktop is correct for the gas 

supply - (Natural Gas or LP, the PGM is 

not a convertible cooktop).

Check installation, replace regulator or 

set regulator for the proper gas type.

Problem

.   Nothing works.

.   Burner lights but continues to click.

3.   Sparking, but no ignition.

4.   No spark.

5.   Burner Flame goes out at low setting.

6.   Igniters spark continuously after flame 

ignition.

7.   Burners ignite, but flame is extremely 

large, distorted or yellow

P

roDUCt

 M

aIntenanCe

I

f

 y

oU

 n

eeD

 s

erVICe

...

No maintenance, other than the 

CARE AND CLEANING 

INSTRUCTIONS

 identified in this 

Use & Care Manual

, should 

be attempted by the owner/operator. All other maintenance and 

service must be performed by a qualified appliance technician.

First, review the recommended checks listed in the preceding 

Troubleshooting Guide

. Then, be certain that the appliance has 

been installed properly and is being operated correctly. Familiarize 

yourself with the warranty terms and conditions listed in the 

PRODUCT WARRANTY

 section.

If the above checks have been completed and the problem has 

not yet been remedied, call your local authorized DACOR service 

representative. Your dealer can normally provide the name and 

telephone number of the nearest service company.

DACOR works diligently to ensure your satisfaction when service 

is necessary. However, if you are not completely satisfied with the 

service provided, contact the company that performed the service 

and express why you are not pleased. Normally, they will be willing 

and able to resolve the problem.

If the service agency is not able to respond effectively, call or 

write the DACOR Customer Service Department. The phone 

number and address of this department are listed on the inside 

front cover of this manual. Please include your telephone number 

if you choose to write. We will then do our utmost to assure your 

happiness and satisfaction.

Summary of Contents for Preference PGM365-1

Page 1: ...o n t e n t s Important Safety Instructions 1 2 Important Instructions 3 Cooktop Features 4 6 Care and Cleaning 6 7 Before You Call For Service 8 Product Warranty 9 For Use With PGM365 1 version M E...

Page 2: ...the Before You Call for Service section of this manual for guidance It provides useful suggestions and remedies prior to calling for service Valuable customer input helps us to continuously improve o...

Page 3: ...ing and Important Safety Instructions appearing in this guide are not meant to cover all possible conditions and situations that may occur Common sense caution and care must be exercised when installi...

Page 4: ...xtension cord or power strip 10 Do not remove warning tag from power cord 11 Do not tamper with appliance controls 12 Do not service or replace any part of appliance unless specifically recommended in...

Page 5: ...not extend over adjacent burners 11 Always check the positions of the control knobs to make sure the cooktop is off when you are finished cooking 12 Before performing any service turn off the gas supp...

Page 6: ...U Single Burner 9 500 BTU Dual Burner 15 000 BTU w simmer On the PGM365 1 Cooktop there are a total of five burners including one burner rated at a maximum of 18 000 BTU HR with a minimum of 500 BTU H...

Page 7: ...t to the minimum level necessary to perform the desired cooking process Remember that food cooks just as quickly at a gentle boil as it does at a vigorous rolling boil Maintaining a higher boil than i...

Page 8: ...cate a type of cleaning agent or cleaning implement All products listed by name must be used in accordance with the manufacturer s recommendations Use of a brand name does not constitute an endorsemen...

Page 9: ...se in cleaning the cooktop igniters To clean the igniters 1 Be sure burners are cool to the touch Remove the grate burner cap and burner heads 2 Brush completely around the igniter including over and...

Page 10: ...ural Gas or LP the PGM is not a convertible cooktop Check installation replace regulator or set regulator for the proper gas type Problem 1 Nothing works 2 Burner lights but continues to click 3 Spark...

Page 11: ...used for commercial business rental or any application other than for residential consumer use Replacement of house fuses or fuse boxes or resetting of circuit breakers Damage to the product caused by...

Page 12: ...10 Notes...

Page 13: ...11 Notes...

Page 14: ...12 Notes...

Page 15: ...THE UNITED STATES DACOR INC ATTN WARRANTY PROCESSING DEPT 1440 BRIDGE GATE DR STE 200 PO BOX 6532 DIAMOND BAR CA 91765 9861 BUSINESS REPLY MAIL PERMIT NO 4507 POSTAGE WILL BE PAID BY ADDRESSEE FIRST C...

Page 16: ...tect Designer C Appliance Dealer Showroom H Another Dacor Owner D Kitchen Dealer Showroom I Model Home E Home Show J Other 2 Where did you buy your Dacor appliances A Appliance Dealer D Builder B Kitc...

Reviews: