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5
Troubleshooting
Unnecessary service calls may be expensive, frustrating and time-consuming. Before you call for service, please review the potential problems,
possible causes and remedies shown in Table 1.
Problem Possible Cause
Remedy
Nothing works Cooktop not connected to proper
Have electrician verify that the proper rated cooktop
electrical circuit.
voltage is being supplied to the cooktop.
Fuse is blown or circuit breaker is
Have electrician replace fuse or reset circuit breaker.
tripped.
No electricity to the cooktop.
Have electrician check your power supply.
Cooktop is in lockout mode.
Unlock the cooktop.
Heating elements do not Cooktop is connected to 120 volt
Have electrician connect cooktop to the proper rate
heat properly. power supply.
cooktop voltage.
Power supply connection is loose.
Have electrician tighten the connections at the junction
box.
Improper cookware is being used.
Select proper cookware as outlined in the Cooktop
Operation section of this manual.
Heating elements cycle off Heating element temperature limiters
This is a normal operating condition, especially
even when elements are are temporarily shutting off the elements
during rapid heat-up operations. The element
turned to their highest due to exceeding the maximum
will cycle back on automatically after it has
settings allowable temperature.
cooled sufficiently.
Glass ceramic surface is Under direct or bright lighting, you will
These are normal properties of black ceramic glass
see-through or appears to sometimes be able to see through the
panels.
be red in color. glass and into the chassis due to its
transparent quality. You may also notice
a red tint under these conditions
Product Maintenance
If You Need Service…
No maintenance, other than the
CARE AND CLEANING INSTRUCTIONS
identified in this Use & Care Manual, should be attempted by the
owner/operator. All other maintenance and service must be performed by a qualified appliance technician.
WARNING:
To prevent injury or permanent damage to the cooktop, avoid:
1. Using the cooktop as a cutting board.
2. Sliding rough-bottomed cookware, especially aluminum, across the glass surface. (Remove any resulting marks immediately, using
the recommended cleaner if this occurs.)
3. Allowing anything that melts easily, such as plastic objects, aluminum foil, sugar, and foods with high sugar content, to directly come in
contact with the glass surface. In the event that this condition occurs, remove from hot zone immediately with the razor scraper.
4. Placing food directly on the cooktop surface when it is warm or hot. (Always use cookware.)
5. Operating or cleaning the cooktop if the glass is broken. (Immediately contact an authorized service technician.)
6. Placing a trivet, wok support ring, or other metal stand directly onto the glass surface.
7. Applying chlorine bleach, ammonia, or other strong chemicals or cleaners such as Windex or Formula 409 to the cooktop.
8. Using abrasive cleaners or applicators.
9. Mixing various chemicals or cleaners together, then applying them to the cooktop.
10. Wiping the cooktop with a sponge or dish cloth which may leave a film of detergent that will discolor during the next heating cycle.
(Remove any resulting discoloration using the recommended cleaner if this occurs.)
First, review the recommended checks listed in the preceding
Troubleshooting Guide
. Then, be certain that the appliance has been installed
properly and is being operated correctly. Familiarize yourself with the warranty terms and conditions listed in the
PRODUCT WARRANTY
section. If the above checks have been completed and the problem has not yet been remedied, call your local authorized DACOR service
representative.
