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Warranty and Service

Warranty and Service

Customer service

Before you request help or schedule service:

1. 

Try the Solutions offered in the Problem—Solution table in the "Troubleshooting" 

section.

2. 

Become familiar with the warranty terms and conditions of your product.

3. 

If none of these tips or suggestions resolves your problem, call our Customer Service 

center at the number below.

Dacor’s Customer Service center is available 6:00 a.m. to 5:00 p.m. Pacific Time.

For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and 
Canada
Phone: (800) 793-0093

For non-warranty repairs or questions in the US and Canada

Phone: (800) 793-0093, extension 2813

Contact us through our website at:

www.dacor.com

Warranty

What is Covered

CERTIFICATE OF WARRANTY ON

DACOR REFRIGERATOR

WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF COLUMBIA AND CANADA:

FULL TWO-YEAR WARRANTY

The warranty applies to only the Dacor appliance

 that was sold to the first-use purchaser.

Warranty is also valid on products

 purchased brand new from a Dacor Authorized Dealer 

or other seller authorized by Dacor.

Starting from the date

 of original retail purchase receipt or closing date for new 

construction, whichever period is longer.
• 

60-day

 Cosmetic

• 

2-Year

 Full Warranty

• 

6-Year

 Sealed System Warranty: Parts/Labor

• 

12-Year

 Sealed System Warranty: Parts only

Dacor_BRR9000M_REF_DA68-03607B-02_EN.indd   50

2017-03-20     5:36:21

Summary of Contents for DRR30 Series

Page 1: ...User Manual Modernist Built In Fridge DRR24 30 36 Dacor_BRR9000M_REF_DA68 03607B 02_EN indd 1 2017 03 20 5 36 15...

Page 2: ...l installation warnings 8 Installation cautions 10 Critical usage warnings 11 Usage cautions 14 Cleaning cautions 15 Critical disposal warnings 16 What s included 17 Inside Parts Storage and Shelving...

Page 3: ...from the refrigerator 44 Auto Door Open ADO 46 Dacor iQ Kitchen 47 Smart Grid 48 Warranty and Service 50 Customer service 50 Warranty 50 Regulatory Notice 54 FCC Notice 54 IC Notice 55 Open Source An...

Page 4: ...shooting section of this manual for guidance It provides useful suggestions and remedies prior to calling for service Valuable customer input helps us to continuously improve our products and services...

Page 5: ...e complete model and serial number identification for your appliance ready These numbers are found on the label located inside of the refrigerator wall Record these numbers below for easy access Model...

Page 6: ...frigerant leaks from the pipe avoid any naked flames and move anything flammable away from the product and ventilate the room immediately Failing to do so may result in fire or explosion WARNING R 600...

Page 7: ...is product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm Severe warning signs for transportation and site WARNING When transporting a...

Page 8: ...ce heavy objects on it Do not pull or excessively bend the power cord Do not twist or tie the power cord Do not hook the power cord over a metal object place a heavy object on the power cord insert th...

Page 9: ...en s reach The refrigerator must be safely grounded Always make sure that you have grounded the refrigerator before attempting to investigate or repair any part of the appliance Power leakages can cau...

Page 10: ...n space in the appliance enclosure or mounting structure clear of obstructions After you have installed the refrigerator and turned it on allow the appliance to stand for 2 hours before loading it wit...

Page 11: ...ep fingers out of pinch point areas Clearances between the doors and cabinet are necessarily small Be careful when you open the doors if children are in the area Do not let children hang on the door o...

Page 12: ...lectric shock or fire Fill the water tank with potable water only tap water mineral water or purified water Do not fill the tank with tea juice or a sports drink They can damage the refrigerator Do no...

Page 13: ...result in an electric or fire hazards Pull the power plug out of the socket before changing the interior lamps of the refrigerator Otherwise there is a risk of electric shock If you experience difficu...

Page 14: ...r vents are blocked especially with a plastic bag the refrigerator can be over cooled If the refrigerator is disconnected from the power supply you should wait for at least five minutes before pluggin...

Page 15: ...ter Failing to do so may result in an electric shock or fire Use a clean dry cloth to remove any foreign matter or dust from the power plug blades Do not use a wet or damp cloth when cleaning the plug...

Page 16: ...00a contact your local authority in regard to safe disposal of this product When disposing of this refrigerator remove the door door seals and door latch so that small children or animals cannot becom...

Page 17: ...s Storage and Shelving 02 01 05 06 08 03 07 04 01 Power switch Auto Door Open switch 02 Shelves 03 Door bins 04 Camera 05 Water dispenser 06 FreshZone 07 Control panel 08 Water filter cover Dacor_BRR9...

Page 18: ...Switch box Use a flat head screwdriver to open the switch box cover The black one is the Power switch while the Auto Door Open switch is red next to it Close the switch box cover Dacor_BRR9000M_REF_DA...

Page 19: ...s the temperature you set Then the panel displays the new set temperature Note that it will take time for the refrigerator to reach the new temperature This is normal During this time you need not set...

Page 20: ...NOTE Using Power Cool increases power consumption Make sure you turn it off and return to the previous temperature if you don t intend to use it 02 FreshZone The FreshZone is a full width drawer featu...

Page 21: ...er which typically amounts to about 300 gallons 1136 liters of water the Filter indicator blinks red to remind you that the filter needs to be replaced When this happens replace the filter and then pr...

Page 22: ...accidental setting changes press and hold Control Lock for 3 seconds Main panel will be disabled and the Lock indicator will turn on If you press and hold the button again for more than 3 seconds Cont...

Page 23: ...the wireless access point AP settings see the user manual of the AP Dacor Smart Refrigerators support both Wi Fi 2 4 GHz with IEEE 802 11 b g n and Soft AP protocols IEEE 802 11 n is recommended Unau...

Page 24: ...er Cooling Off mode press and hold Deodorizer Reset Filter Reset and Override simultaneously for 5 seconds The fridge chime sounds and the temperature display shows oF To exit Cooling Off mode press a...

Page 25: ...app 2 Select Add Device and then tap Refrigerator 3 Follow the onscreen instructions to provide the necessary information about the router and then tap Next 4 Press and hold Fridge for more than 5 se...

Page 26: ...ure This alarm is triggered when the fridge has abnormally high temperatures Door opening This alarm is triggered if the fridge is left open for a specific time Deodorizer filter replacement applicabl...

Page 27: ...and demand are lower If the refrigerator receives a control signal from the utility company the refrigerator will display the DAL L3 TALR L4 levels on the refrigerator display and control the power c...

Page 28: ...AC address is 11 22 33 44 55 66 the temperature panel displays the address for 1 minute in this sequence 11 22 33 44 55 66 After the 1 minute the MAC address disappears and the temperature panel retur...

Page 29: ...wer Cool function 3 Energy Consumption Reporting Shows the accumulated power consumption Power consumption data is updated every 10 minutes NOTE The energy consumption report may differ from the power...

Page 30: ...evices 0 Fridge iceMaker Door Open Alarm GET devices 0 Door id openState DR Status GET devices 0 drlc Delay Defrost Capability Set Schedule of the Defrost Delay PUT devices 0 fridge id DefrostReservat...

Page 31: ...ing for a business trip or leave home for an extended period of time shut off the water supply to the refrigerator and close the water valve This will help prevent an accidental leak NOTE To prevent s...

Page 32: ...tless opening of the door with the help of mechanical device Gently push the door handle or door panel in case of the handle less door Then the door opens automatically Touching or snapping does not t...

Page 33: ...he door while it is open It may cause the mechanical failure of the system The effort to push the door differs by the conditions It increases right after the door is closed or the refrigeration cycle...

Page 34: ...ut To reinsert hold the shelf at an angle so the front is higher than the back and then insert the top hook into the top shelf notch Then lower the shelf and insert the bottom shelf hook into the bott...

Page 35: ...fittings on the corresponding side of the door In short 4 holes of the door bin fit in 4 fittings of the door Otherwise the door bin cannot be inserted level Drawers To remove gently lift up the front...

Page 36: ...he cover locks into or is released from the tabs To detach the cover hold both front sides of the cover Lift the cover and pull it to the front Make sure the cover is released from the tabs To attach...

Page 37: ...over Water Filter 1 Open up the Water Filter cover on the left bottom of the refrigerator 2 Turn the dispenser filter counter clockwise to remove 3 Replace with a new dispenser filter 4 Close the Wate...

Page 38: ...aterline The replacement process may cause the water dispenser to drip for a short period of time If it drips simply wipe up any water on the floor with a dry towel Ordering a new filter To purchase a...

Page 39: ...to lock into position NOTE The lifecycle of the deodorizer filter is 18 months which differs depending on the use conditions You can purchase a new filter at a local Dacor service center LED Lights T...

Page 40: ...shock Do not put fingers or any objects into the dispenser outlet Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points 1 P...

Page 41: ...sunlight or a heat source Not enough clearance between refrigerator and sides rear Make sure there are at least 5 cm from the rear and sides The refrigerator is overloaded Food is blocking the refrige...

Page 42: ...ket Condensation Symptom Possible causes Solution Condensation forms on the interior walls If door is left open moisture enters the refrigerator Remove the moisture and do not open the door for a long...

Page 43: ...the water installation conditions Do not use third party water filters Use only Samsung provided or approved filters Unapproved filters may leak and damage the refrigerator Water filter indicator turn...

Page 44: ...r ending an operation the refrigerator may make sounds similar to a car engine igniting As the operation stabilizes the sounds will decrease Clicking or Chirping Buzzing While the fan is operating the...

Page 45: ...parts contract and expand creating knocking noises These noises occur during the defrosting cycle or when electronic parts are working Cracking For ice maker models When the water valve opens to fill...

Page 46: ...ormally It becomes the normal operation within 1 minute automatically Try again gently after 1 minute When closing the door the other door opens Pair installation When closing the door of one refriger...

Page 47: ...network connection has been established yet In this case use the Dacor iQ Kitchen app to connect and register your refrigerator to the access point AP of your house Could not log into the app You mus...

Page 48: ...Kitchen App on your Smartphone In addition to use the Smart Grid Demand Response function you must Register for the service with your electric company The company must have an EMS Energy Management Sy...

Page 49: ...rtphone to the router AP Access Point and then confirm that you can browse the Internet on the phone Confirm that the rear where you live is properly entered into the Dacor iQ Kitchen App Confirm that...

Page 50: ...s or questions in the US and Canada Phone 800 793 0093 extension 2813 Contact us through our website at www dacor com Warranty What is Covered CERTIFICATE OF WARRANTY ON DACOR REFRIGERATOR WITHIN THE...

Page 51: ...rchased the compressor evaporator condenser dryer and connecting tubing LIMITATIONS OF COVERAGE Service will be provided by a Dacor designated service company during regular business hours Please note...

Page 52: ...limited to food or medicine loss time away from work or restaurant meals Failure of the product when used for commercial business rental or any application other than for residential consumer use Fai...

Page 53: ...DACOR BE LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL DAMAGES IN THE EVENT DACOR PREVAILS IN ANY LAWSUIT DACOR SHALL BE ENTITLED TO REIMBURSEMENT OF ALL COSTS AND EXPENSES INCLUDING ATTORNEY S FEES...

Page 54: ...d used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this eq...

Page 55: ...e B est conforme la norme NMB 003 du Canada For products available in the US and Canadian markets only channels 1 11 are available You cannot select other channels IC RADIATION EXPOSURE STATEMENT This...

Page 56: ...ung com It is also possible to obtain the complete corresponding source code in a physical medium such as a CD ROM a minimal charge will be required The following URL http opensource samsung com opens...

Page 57: ...Memo Dacor_BRR9000M_REF_DA68 03607B 02_EN indd 57 2017 03 20 5 36 21...

Page 58: ...Memo Dacor_BRR9000M_REF_DA68 03607B 02_EN indd 58 2017 03 20 5 36 21...

Page 59: ...Memo Dacor_BRR9000M_REF_DA68 03607B 02_EN indd 59 2017 03 20 5 36 21...

Page 60: ...Dacor 14425 Clark Avenue City of Industry CA 91745 Phone 800 793 0093 Fax 626 403 3130 www dacor com DA68 03607B 02 Dacor_BRR9000M_REF_DA68 03607B 02_EN indd 60 2017 03 20 5 36 22...

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