20
Warranty and Service
Getting Help
Before you request service, please review the
Problem Solution Guide
starting on page 16.
If you have performed the checks in the
Problem
Solution Guide
and the problem has not been
remedied, please contact us at one of the numbers
below. Prior to requesting service, it is helpful to be
familiar with the warranty terms and conditions listed
in the
Warranty
section on this page.
For warranty repairs, call:
Dacor Distinctive Service:
Phone: (877) 337-3226 (U.S.A. and Canada)
Business Hours: 6:00
am
- 4:00
pm
Pacific Time
For a list of Dacor service agents for non-
warranty repairs:
Dacor Customer Service:
Phone: (800) 793-0093 (U.S.A. and Canada)
Business Hours: 6:00
am
- 5:00
pm
Pacific Time
Contact us through our web site at:
www.dacor.com
At Dacor, we believe that our quality of service
equals that of our product. Should your experience
with our service network or product be different,
please contact our Customer Service Team and
share your encounter with us. We will do our utmost
to resolve the situation for you and deliver on our
Dacor promise. If you need anything clarified, just let
us know.
Warranty
What is Covered:
CERTIFICATE OF WARRANTIES:
DACOR DISHWASHERS
WITHIN THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA AND CANADA: FULL ONE-
YEAR WARRANTY
If your DACOR product fails to function within one year of
the original date of purchase, due to a defect in material
or workman-ship, DACOR will remedy the defect without
charge to you or subsequent users. The owner must
provide proof of purchase upon request and have the
appliance accessible for service.
TWENTY-FIVE YEAR WARRANTY
On rust-through of stainless steel tank and door.
Warranty is null and void if non-CUL approved product is
transported from the U.S.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA AND CANADA: LIMITED
FIRST-YEAR WARRANTY
If your DACOR product fails to function within one
year of the original date of purchase, due to a defect in
material or workmanship, DACOR will furnish a new part,
F.O.B. factory, to replace the defective part. All delivery,
installation, and labor costs are the responsibility of the
purchaser. The owner must provide proof of purchase
upon request and have the appliance accessible for
service.
What is Not Covered:
•
Failure of the product caused by faulty installation,
improper usage, or neglect of required maintenance.
•
Service calls to educate the customer in the proper
use and care of the product.
•
Failure of the product when used for commercial,
business, rental or any application other than for
residential consumer use.
•
Replacement of house fuses or fuse boxes, or
resetting of circuit breakers.
• Damage to the product caused by accident, fire,
flood or other acts of God.
•
Breakage, discoloration or damage to glass, metal
surfaces, plastic components, trim, paint, porcelain or
other cosmetic finish, caused by improper usage or
care, abuse, or neglect.
THE REMEDIES PROVIDED FOR THE ABOVE
EXPRESS WARRANTIES ARE THE SOLE AND
EXCLUSIVE REMEDIES. THEREFORE, NO OTHER
EXPRESS WARRANTIES ARE MADE, AND OUTSIDE
THE FIFTY STATES OF THE UNITED STATES
AND THE DISTRICT OF COLUMBIA, ALL IMPLIED
WARRANTIES, INCLUDING BUT NOT LIMITED TO,
ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR USE OR PURPOSE
ARE LIMITED IN DURATION TO ONE YEAR FROM
THE DATE OF ORIGINAL PURCHASE. IN NO EVENT
SHALL DACOR BE LIABLE FOR INCIDENTAL
EXPENSE OR CONSEQUENTIAL DAMAGES. NO
WARRANTIES, EXPRESSED OR IMPLIED, ARE MADE
TO ANY BUYER FOR RESALE.
Some states do not allow limitations on how long an
implied warranty lasts or do not allow the exclusion or
limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you
may also have other rights that vary from state to state.
