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D-Link DHP-500AV User Manual

Section 3 - Configuration

Troubleshooting

• PowerLine AV utility does not start correctly:

  Reinstall the utility.

• PowerLine AV utility does not detect the PowerLine AV Network Adapter:

  Please make sure your PowerLine AV 500 Adapter is correctly plugged and connected to the computer or network
  device.

• I can’t configure any parameter of the PowerLine AV 500 Adapter, an error is shown when I try to configure it:

  Please make sure you have not unplugged the PowerLine AV 500 Adapter while configuring it.

• I changed the connection cable to another Network adapter and now the utility does not work correctly:

  Please restart the utility each time you disconnect the connection cable. 

• I’m having a lot of problems configuring my network:

  If you are having problems configuring the network with two or more PowerLine AV devices, please reset all of the Network adapters and start 

configuring the adapters again. 

Summary of Contents for PowerLine DHP-500AV

Page 1: ......

Page 2: ...ments 3 Introduction 4 Features 4 Hardware Overview 5 LEDs 5 Connection 6 Hardware Installation 7 Push Button Security 8 Using the Setup Wizard 10 Configuration 11 Security 13 Troubleshooting 15 Techn...

Page 3: ...0AV PowerLine AV 500 Adapter One CAT5 Ethernet Cable CD ROM with Software and User Manual Quick Install Guide System Requirements Product Overview Package Contents Windows 7 Windows Vista XP with Serv...

Page 4: ...of Up to 500Mbps One Gigabit Ethernet port Plug Play Easy Installation Easy to use Management Utility Firmware Upgrade Support Push Button Security Power Saving mode Maximum throughput based on theor...

Page 5: ...onnected to a PowerLine network Blinking The device is transmitting data Off The device has not found any other compatible PowerLine devices using the same encryption key The color indicates the Power...

Page 6: ...ection 3 1 Simple Connect Button Press to secure your network Refer to page 8 for more information 2 Reset Button Press and hold the button for 1 second to reset to factory default 3 Gigabit Ethernet...

Page 7: ...surge protector may adversely affect the performance of this product Avoid using the PowerLine AV 500 Adapter in an electrical outlet that is located near an appliance that uses a lot of power such a...

Page 8: ...e Power LED will start blinking after you release the button The adapter will create a private randomly generated encryption key that each PowerLine AV 500 Adapter will use 2 Additional Adapters in yo...

Page 9: ...rt the D Link DHP 501AV CD into your CD ROM drive If the CD Autorun function does not automatically start on your computer click Start Run In the Run command box type D autorun exe where D represents...

Page 10: ...llation wizard double click the D Link PowerLine AV Utility icon on your desktop to start the configuration of the DHP 500AV The D Link PowerLine AV Utility provides you the option of setting your own...

Page 11: ...ity of the connected device Three squares Suitable for HD video stream connection Two squares Suitable for SD video stream connection One square Suitable for data and Internet activity connection Show...

Page 12: ...click OK 3 Select the PowerLine devices that you would like to apply the encryption key setting Then type your private encryption key into the Encryption Key Setting field and click Set Selected Devic...

Page 13: ...dd the new device to your PowerLine network 1 You can use the PowerLine AV Utility to apply the customized encryption key in your record to the new device Then all devices can communicate with each ot...

Page 14: ...the PowerLine AV 500 Adapter an error is shown when I try to configure it Please make sure you have not unplugged the PowerLine AV 500 Adapter while configuring it I changed the connection cable to an...

Page 15: ...l Specifications Network Ports One 10 100 1000 Ethernet port EMC FCC Part 15 Class B CE Class B C Tick AC Input 100 240VAC 50 60Hz Safety UL CE LVD Encryption 128 bit AES Operation Temperature 0 C 40...

Page 16: ...00AV Hardware Revision located on the label on the bottom of the product e g rev A1 Serial Number s n number located on the label on the bottom of the product You can find software updates and user do...

Page 17: ...ppliers under this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchas...

Page 18: ...l licensee for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any So...

Page 19: ...ackaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is Not Covered The Limited Warranty provided herein by D Li...

Page 20: ...MUM LIABILITY OF D LINK UNDERTHISWARRANTY IS LIMITEDTOTHE PURCHASE PRICE OFTHE PRODUCT COVERED BYTHEWARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY...

Page 21: ...rantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment...

Page 22: ...HP 500AV User Manual Appendix F Registration Version 1 0 October 26 2010 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights R...

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