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Warranty Claims

Should your Product fail within the DOA/ELF Period or the Warranty Period 
you will need to contact ACN’s Customer Service Team on 1300 881 778 to 
describe the defect. ACN will then issue you with a prepaid return courier 
satchel for you to return the device for testing purposes. ACN will not be 
liable for any expenses you incur in relation to any DOA/ELF or Warranty claim.

The return satchel is pre-labelled with our return address which is:

ACN Product Returns 
Locked Bag 2145 
NORTH SYDNEY NSW 2059

Please note that some of your personal settings, content and other 
information and stored data may be lost when the Product is repaired or 
replaced. Due to applicable law, other regulation or technical restrictions, 
ACN will not make a back-up copy of your information.

ACN does not take responsibility for any lost information of any kind and will 
not reimburse you for such loss. You should always make back-up copies of 
all the information stored on the Product before handing it in for repair  
or replacement.

You will need to comply with any other return procedures stipulated by 
ACN as published or explained at the time of the claim. If a defect exists and 
a valid claim under the Warranty is received by ACN after the first 15 days 
following the expiry of the Warranty Period, ACN is entitled to charge for any 
reasonable shipping and handling costs made in connection with the repair 
or replacement of the Product.

ACN respects your rights as a consumer. Our goods come with guarantees 
that cannot be excluded under the Australian Consumer Law. You are 
entitled to a replacement or refund for a major failure and for compensation 
for any other reasonably foreseeable loss or damage. You are also entitled 
to have the goods repaired or replaced if the goods fail to be of acceptable 
quality and the failure does not amount to a major failure. Nothing 
contained in this Warranty shall be read or applied so as to exclude, restrict 
or modify the application of applicable provisions of Australian Consumer 
Law, including Consumer entitlements described in the Competition and 
Consumer Act (as amended), or any relevant State or Territory statute which 
by law cannot be excluded, restricted or modified.

To the extent that any such statute permits ACN to limit our liabilities to 
compensate or indemnify you or any other person for breach of an implied 
guarantee, condition or warranty, our respective liabilities for such breach 

shall be limited to, at our option: (a) the replacement of the Product or the 
supply of an equivalent Product or payment of the cost of replacing the 
Product or acquiring an equivalent Product; or (b) the repair of the Product 
or payment of the cost of having the Product repaired.

Standard Form of Agreement 

Important Customer Information: Your Rights and Obligations

For the complete terms and conditions which apply to the supply of the 
Product and ACN services, and which set out your rights and obligations, 
please refer to ACN’s Standard Form of Agreement (SFOA), available on our 
website: 

acnpacific.com.au

.

 

Further Information 

For the latest rate plans, products and services visit 

acnpacific.com.au

.

For further information about pricing, other services available from ACN, the 
ACN Opportunity or becoming an ACN Independent Business Owner (IBO), 
please visit 

acnpacific.com.au

.

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