9
8
Troubleshooting
Quick Tips
If you are unable to connect to the Internet try these quick tips:
•
Restart the Modem Router. Turn off the power, leave for 5 minutes and
then turn the power and the Modem Router back on. Once the LED
lights on the modem are green open your browser to connect to
the Internet.
•
Alternatively, isolate the Modem Router. Remove all equipment
connected to the line (including your splitter, telephone and any other
equipment) except your Modem Router. Then restart the Modem
Router and connect it to your computer via an Ethernet Cable – once
the lights are on, try to connect to the Internet.
•
If you are still unable to connect to the Internet remove your Ethernet
cable and attempt to connect wirelessly through Wi-Fi™. (If you have a
successful Wi-Fi™ connection you may have a malfunctioning Ethernet
Cable. In this case contact ACN Technical Support for further assistance.)
If you have tried all of the above, rebooted your computer and still cannot
connect to the Internet, please contact ACN Technical Support on
1300 881 778.
Dead-On-Arrival (DOA) and Early Life
Failure (ELF)
We will arrange to replace your D-Link® Wireless Modem Router (“Product”)
if it fails within 14 days from the date of purchase. This period is the Dead
on Arrival/Early Life Failure (“DOA/ELF”) period. Please refer to the Warranty
Claims section to learn how to make a claim in these circumstances. If the
Product fails outside the DOA/ELF period, please also refer to the Warranty
section of this guide.
Warranty
Subject to the conditions of this limited warranty (“Warranty”), ACN warrants
your D-Link® N300 DSL-2750B/TI Wireless Modem Router (“Product”) to be
free from defects in design, materials and workmanship at the time of its
original purchase by you. The Warranty is valid for a period of 24 months
(“Warranty Period”) from the original date of purchase of the Product.
If during the Warranty Period, this Product fails to operate under normal use
and service, due to defects in design, materials or workmanship, ACN will
either repair or replace, at our option, the Product in accordance with the
conditions stipulated herein.
ACN reserves the right to charge a handling fee if a returned Product is
found to not be under Warranty according to the conditions below.
Conditions
This Warranty does not cover mechanical damage caused by misuse, abuse,
impact or accident or damage caused to the Product or damage caused
by liquids, lightning, power surges (ACN recommends you obtain surge
protection for your electricity supply), theft, or heat damage sustained from
the stacking of electrical equipment on or in close proximity to the Product.
This Warranty does not cover you changing your mind about purchasing
the Product. The Warranty is not transferable and does not cover any ACN
services nor does the Warranty Period recommence upon receipt of any
replacement unit sent to you by ACN. If you hack the firmware or software
installed with the Product or if you tamper with security seals or remove any
service covers on the equipment ACN will consider this Warranty voided.
The Warranty does not cover any computer viruses obtained from your use
of the Product or any ACN services. This Warranty does not cover Product
failures which have been caused by use of accessories or other peripheral
devices which are not ACN branded original accessories intended for use
with this Product.
Equipment models may change over the course of this Warranty. It may
be necessary for the replacement unit to be a refurbished unit, a different
model, and/or from a different manufacturer. Goods presented for repair
may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods. ACN confirms
that any replacement Product sent to you will be of merchantable quality
and functionally similar to the original Product supplied.
