FAQs
1. How do I reset the DSP-W215?
When you reset your DSP-W215, it will change your
settings back to the factory default settings. To reset
the device, locate the WPS/Reset button on the side
of the device. With the device plugged in, press and
hold the WPS/reset button until the status LED turns
red (for about 10 seconds).
WPS/Reset
2. Why isn’t the Power LED turning on when I plug in my Smart Plug?
If the Power LED is not turning on:
a. Press the
ON/OFF
button on the front of the Smart Plug.
b. Make sure the outlet is working properly. Try plugging in another
device to see if it works.
c. Make sure that if the outlet is controlled by a light switch, it is in
the ON position.
d. Try a different outlet to see if the Smart Plug works there.
3. Why can’t I connect to my wireless router?
If you are having trouble connecting to your wireless router, try plugging
the DSP-W215 into a location that is closer to your router. After the Status
LED turns solid green, you can unplug the Smart Plug and move it to the
desired location.
4. What apps does the DSP-W215 work with?
The DSP-W215 works with both the mydlink Home app and the Smart
Plug app. The Smart Plug app is a proprietary App for use with one or
more DSP-W215s only.
5. Where can I find the mydlink Home app?
You may download the free mydlink Home app from the App store (iOS) or
Google Play Store (Android). Search for the mydlink Home app by typing in
“mydlink” or “mydlink home”.
6. How does the Smart Plug work while I am away from home?
Remote access of the Smart Plug is enabled once you have registered and
linked your Smart Plug through mydlink. You will be able to control your
Smart Plug from anywhere using your iOS or Android device.*
*
Your Smart Plug device must be connected to your home Wi-Fi network for remote access.
6
