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D-Link DSP-W215 User Manual
Section 5 - Troubleshooting
How do I reset the DSP-W215?
When you reset your DSP-W215, it will change your settings back to the factory default settings. To reset the device, locate
the Reset button on the side of the device. With the device plugged in, press and hold the Reset button for about 10 seconds
until the Power LED turns red.
Why isn’t the Power LED turning on when I plug in my Smart Plug?
If the Power LED is not turning on:
1. Press the ON/OFF button on the front of the Smart Plug.
2. Make sure the outlet is working properly. Try plugging in another device to see if it works.
3. Make sure that if the outlet is controlled by a light switch, it is in the ON position.
4. Try a different outlet to see if the Smart Plug works there.
Why can’t I connect to my wireless router?
If you are having trouble connecting to your wireless router, try plugging the DSP-W215 into a location that is closer to your
router. After the Power LED turns solid green, you can unplug the Smart Plug and move it to the desired location.
Where can I find the mydlink™ Home app?
You may download the free mydlink™ Home app from the App Store (iPhone, iPad, or iPod touch) or Google Play (Android).
Search for the mydlink™ Home app by typing in “mydlink home”.
You can also download the app from http://qrs.ly/e646482
How does the Smart Plug work while I am away from home?
Remote access of the Smart Plug is enabled once you have registered and linked your Smart Plug through mydlink. When your
Smart Plug is enabled for remote access, you will be able to control your Smart Plug from anywhere using your iPhone, iPad,
iPod touch, or Android device.*
* Your Smart Plug must be connected to your home Wi-Fi network with Internet access for remote access.
Troubleshooting
